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This account was started on 2/7/from an order placed at an eventThe account was started and set up as an automatic week billing cycle with the credit card given, ending with XXXX-***The original order is attached and there was a confirmation email sent when the order was placedOn the order, it is indicated that the subscription is on areoccuring charge under the easypay fieldWe do apologize if this was entered in errorThe paper continued to be delivered until the stop came in on 11/20/At that time, the remaining amount was automatically refunded ($9.49) back to the card on fileThere are no complaints, messages or notes on the account letting us know this was a problemThe Bee also sends out,by email, auto notice receipts after each payment was processedOn all notices and all emails, The Bee indicates the paper will continue unless The Bee is notified otherwiseTypically, we are unable to process a full refund for an order that was placed on a reoccurring payment optionHowever, in this case, since Ms [redacted] indicates she did not agree to this and claims she never received our emails, we will be able to do a refund of $This will take 5-business days, but it will be refunded back to the same credit card we had on file.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer account is on a zero balance and account has been removed from all collection lists [redacted] is a non credit reporting agency and this will not impact credit score or credit reportAlso customer information will be placed on our Do Not Call list and if you have any further questions or concerns please contact [redacted]

We do apologize for the sales callsThis phone number has been placed on our do not call listThis has also been sent to the Sales Manager to be removed from any current sales calling file.? Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I will be awaiting notification of the actual refund

Spoke with customer to verify if delivery has been corrected and customer stated that it has been corrected for about a weekIf you have you any further question or request please contact us at [redacted] .?

The account has been left at a zero balance and customer has been removed from all collections [redacted] is a non credit reporting agency and this will not impact your credit score or credit reportCustomer contact information will also be placed on our Do Not Call list as wellIf you have any further questions or concerns please contact us at [redacted] .?

Thank you for your patience, We have adjusted your account to reflect a zero balance and we will send your account information to [redacted] notifying them of this change as wellIf you have any questions please contact us at [redacted]

Contacted customer about outstanding balance and customer stated that he had emails to editorial about cancelling delivery due to political stanceCustomer account has been waived and left at a zero balanceARM Solutions will be notified of the zero balance and removed from any collection listingsIf you have any further questions or request please feel free to contact us at [redacted]

Customer account was stopped as per customer email on 02/03/and customer did have an outstanding balance for $-since customer has originally expired 12/25/The outstanding balance was waived on 03/22/as a one time courtesy offer since customer had receive two renewals notice that states our cancellation policyA zero balance is the current status of Mr [redacted] accountPhone number associated with the account was flagged on our Do Not Call list as of 02/02/If you have any further questions or requests please contact us at 800-284-

Customer account information including request for porch delivery has been communicated with the distribution manager and Regional Manager of Home Delivery [redacted] If you have any further questions or requests please feel contact us at [redacted] .?

The account has been stopped and left at a zero balance as per customer's requestsIf you have any further questions or concerns please contact us at [redacted]

Customer has been contacted and they requested a letter clearing them of any debts and their new expiration date was included via emailCustomer also requested at the time of the call that their contact number to be listed on our Do Not Call listIf you have any further questions or requests please feel free to contact us at [redacted]

Customer refund of $has already been released from the subscription and is currently pending to be put back to the credit card ending in ***AmExIf you have any further questions or requests please feel free to contact us at [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me It doesn't make up for the other dates we did not get the paper and after calling they said we would get it but did notnot happy , but for now will accept and will decide on future.?

Customer delivery issues will be reviewed with distribution management team and our Regional Manager of home delivery [redacted] to assist with correcting the inconsistent deliveryIf you have any further questions or requests please contact us at [redacted]

The account for Mr [redacted] has been credited for the days and the new expiration date is 1/1/The Bee changed the vacation options back in At that time, The Bee implemented a print and digital subscription, which allows customer access to reading the paper while on vacationThe subscription includes unlimited access to The Bee on any iPhone, Android, PC, laptop or tabletSince The Bee is accessible 24/7, the account is no longer extended while away on vacationIn this case, the Customer Service Representative gave Mr [redacted] a one time credti for the days and notified Mr [redacted] of the change.? Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Thank you so much for your prompt helpWithout your help they would be sending additional bills and threats.? Great job Revdex.com

The account has been active for several yearsIn this case, the account expired on 8/23/As a standard business practice, The Bee sends out a renewal notice 4-weeks prior to the expirationd dateOn all renewal notices, The Bee states the paper will continue unless The Bee is notified otherwiseThe first renewal was sent on 8/3/and the second one on 9/21/The account was stopped on 10/24/and a payment was posted on 11/23/The remaining balance should have been cleared at this time as wellHowever, since the $is still showing, we will have it cleared today, 12/21/This amount will not show on any credit reportThe collection company is a third party vendor The Bee uses to mial out final notificationsThe third party vendor will also be notified that this is resolved and cleared.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because:It was nice to actually receive a response from The Sacramento BeeIt was also nice, seeing as we pre-pay for daily newspaper delivery, that we received one paper as arranged (that was on WEDNESDAY).? Today is Saturday, and we have NOT received Sacramento Bee newspapers on THURSDAY, FRIDAY, and SATURDAY.? Consider us still outragedThe only reason we're not contacting customer service (as we have upwards of times) is that we know it's closed on SaturdaysThey will hear from us tomorrow.? ? ?

Attempted to contact customer to confirm delivery of 04/paperAs per customer's request attached below is the cancellation confirmationIf you have any further questions or request please feel free to contact us at [redacted]