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? Customer request will be submitted to the distribution and distribution management team to follow up on delivery requestThe Sacramento Bee policy is driveway delivery not under a vehicle or on the sidewalkWe will submit the request to have the delivery correctedIf you have any further questions or requests please feel free to contact us at [redacted] ?

acct # given me is [redacted] address for refund to be sent is [redacted] , [redacted] *** [redacted] *** I am the Dtr.of Mrs[redacted] and the executor of my mothers will Her death certificate is in your files;SacBee that is The original name on the acctis *** [redacted] Thank you [redacted]

? ? Customer's address has been confirmed that their address has been removed for the mailing list and now added to the Do Not Mail list as wellIf you have any further questions or requests please contact us at [redacted] .?

Customer account is a digital only subscription and it has been confirmed from distribution management that they will no longer receive a print copy.? If you have any further questions or requests please feel free to contact us at [redacted] .?

Mr [redacted] , as I had previously stated in my Complaint, SacBee continues to deliver their papers to my home and that they Only verbally state that the DELVERIES will STOP!? Again today APRIL 1, 2018, the Yes paper was again deliveredPlease Assist.Thanks

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.? Thank you, ? [redacted] ***

Customer has been contacted by a supervisor and a delivery escalation has been communicated to the distribution management team to work the carrier to correct daily deliveryIf you have any further questions or request please feel free to contact us at [redacted]

This account was started 4/25/for weekend service onlyWhen the salesperson sold the subscription, he/she should have also given the customer a receiptOn the receipt, it states the paper will continue unless The Bee is notified otherwiseThe account was set to expire on 6/28/However, as part of standard practice, The Bee sends out a renewal bill 3-weeks in advance to notify customers the paper will continue unless The Bee is notified otherwiseAfter the first renewal, Thed Bee sends a second and a third renewal with the same informationIn this case, the renewals were sent on 6/8/15, 7/27/and 8/31/before the account was stopped on 9/26/Since Mr [redacted] claims he was unaware of calling to cancel, The Bee has cleared the balance of $All collection efforts have been requested to stopAnd, this does not affect Mr [redacted] 's creditThe collection company we use is a 3rd party vendor contracted to collect past due balances.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Thank you for this resolution

I am rejecting this response because: I was out of town when you sent your email and I was unable to respondwithin seven days Vacation hold, remember? I returned to Sacramento last night The Bee’s response to my complaint is boloney I contracted with the Bee and prepaid to have paper newspapers delivered to my home Period I was never informed of their “new vacation policy” or I would have handled things differently They say the policy dates to This means that I have been fleeced several times in the last few years without my even knowing itTheir online offering is there whether I have a subscription or not I want my two weeks extended or I want a refund This is a desperate, underhanded method of stealing money from the few remaining subscribers the Bee hasThe Bee has shown themselves to be dishonest and desperate They are going to do this to you when you go on vacation Please review my case again Thanks[redacted] *

Your address will be placed on a VIP list and our Director of Distribution who be verifying your delivery is being correctedIf you have any further request or questions please feel free to contact us at [redacted]

Contacted customer and customer was satisfied with end result

We will continue to work the carrier to bag your paper and to throw paper closer to the home and not the gutterThe Bee delivery policy is driveway delivery however will submit your requestI have also requested for the Director of Distribution [redacted] ? to contact you to review the delivery as per your request.? In regards to customer service we have reviewed their notes and they have done everything correct such as submitting delivery escalations that have been to distribution to correct delivery and a call back from distribution.? ? If you have any further questions or requests please feel free to contact us at [redacted] .?

Customer account is on a zero balance and account has been removed from all collection listsARM Solution is a non credit reporting agency and this will not impact credit score or credit reportAlso the customer phone number has been flagged and placed on our Do Not Call listIf you have any further questions or concerns please contact us at 800-284-3233.?

I am rejecting this response because:The attached document is the monthly invoice I receive from the Sacramento Bee This invoice documents and verifies the validity of this complaint, namely,"The Sacramento Bee submits written billing notices to my family every few weeks and they do not note or itemizes the date and amount of each payment received by and deposited by the Sacramento BeeI have mailed letters of complaint to the Sacramento Bee requesting that they acknowledge each payment and the date and amount of each payment made by me toward the amount owedThe Sacramento Bee fails to list subscription amount owed and subscription payment madeThe Sacramento Bee has failed to respond to letters, emails, and phone calls."The Sacramento Bee invoice attached document verifies the validity of my continuing complaintThis monthly invoice fails to do the following: 1) Does not list the monthly payment 2) Does not list the amount owed 3) Does not list list each of the checks deposited as payments by the Sacramento Bee, the date of each deposit/payment, the balance owed after each deposit, and the balance remaining unpaid '''

The phone number [redacted] has been added to our do not call listThis information has also been given to the Sales Manager to stop all sales calling to this number.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you?

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I object to the fact that they say it is a policy for drive Way deliverySince I have been receiving the paper since this is the first I heard of this policyThe Sacramento Bee has contacted me and said they would make an exception to their policyWe will see

? Attempted to contact customer about missed Sunday papers which customer was given a credit which will extend his subscription an additional two daysAlso effective 10/a new distribution company will now deliver his Sunday paper moving forwardIf you have any further requests or questions please contact us at [redacted] ?

Thank you for The Sacramento Bee, We appreciate your readership however as per your request we do have a temporary stop in place from 04/12-04/Our vacation policy did change September of when our digital launch came into effectWith having digital plus it will allow you to access The Bee 24/wherever you are in the worldWe do have two other options during your vacation such as us holding those papers and delivering them upon your return or donating the papers to your local schoolsIf you need any assistance with activating your digital that's included with your subscription please go to our site at [redacted] activate or contact us at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you for your assistance in resolving my problem with the flyers being sent to my home addressI thought I had answered back from your first letter you sent to meSorry for the delay