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Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you for your assistance in resolving my problem with the flyers being sent to my home addressI thought I had answered back from your first letter you sent to meSorry for the delay

Thank you for The Sacramento Bee, We appreciate your readership however as per your request we do have a temporary stop in place from 04/12-04/Our vacation policy did change September of when our digital launch came into effectWith having digital plus it will allow you to access The Bee 24/wherever you are in the worldWe do have two other options during your vacation such as us holding those papers and delivering them upon your return or donating the papers to your local schoolsIf you need any assistance with activating your digital that's included with your subscription please go to our site at [redacted] activate or contact us at [redacted]

There have been several complaints on the account throughout the month of OctoberThe last complaint registered was on 10/22/This information has been forwarded to the appropriate distributor and regional managerThe documentation also shows a credit of days due to the poor service in OctoberThe account is currently paid until 11/17/15.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Although The Sacramento Bee neglected to state that my lack of delivery was solely a distribution error I am pleased to finally have delivery of my paper which was the intent of my complaint Thank you!

Customer has been contacted and they did confirm that they have been receiving their daily paperThe account has been documented for the three days that were missed and credited to extend the subscriptionIf you have any further requests or questions please feel free to contact us at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me HOWEVER, the newspaper was NOT delivered today so this issue continues to be ongoing

Customer account with supervisor and the account will be refundedIf you have any further requests or questions please contact us at [redacted]

Customer will be refunded $as a one time courtesy since the customer was not aware of the cancellation policyCustomer will be refund in the original form of payment [redacted] VisaIf you have any further questions or requests please contact us at [redacted]

Customer account has been verified that they are not active and phone number will be added to our Do Not Call listAlso the email address will be removed from receiving any incoming emailsIf you have any further questions or requests please feel free to contact us at [redacted]

I am rejecting this response because:payment was made with a Discover card ending in [redacted] I still have not received the listing of credits and debits issued to my account

As per your last reponse the effective date that you will no longer receive a mailer will be 11/23/If you have any further questions or concerns please contact me at [redacted] .?

Attempted to contact customer however no success and left message with customer answering machineThere is a note on customer's account from a customer service rep that they also attempted to callback customer on 05/at 09:am with no success and they also left a messageWe will contact the distribution management about the delivery so that they can work with the carrier on correcting delivery moving forwardIf you have any further questions or request please feel free to contact us at [redacted]

I am rejecting this response because:As previously stated, this issue was deemed resolved in the beginning of April as no more contact was made from the Bee to me [redacted] was informed that I did not want to continue my subscription and the lack of information on cancellationI was told about this grace period and so I let the business know that I did not want to continue my subscription during this "grace period"I don't accept that the Sacramento Bee wants to hear from their customers for a few reasonsFirstly the physical address listed for the Bee has an incorrect zipSecondly the representative was extremely curt on the phone and was not pleasant to deal with, why would I want to call and talk to others from the same company? Third I sent a cease and desist to which the business completely ignored, so when I did contact them they refused to acknowledge contact nor heed requestsIf a customer is to make the assumption that they are to do all the leg work to contact the company about cancellation, then they should also assume that the company does not really want to see or hear from them by mail since the address is listed incorrectly.I have already contacted the collection agency about this incorrect debtI have already asked more than three times but I will ask again, please show me a signed contract where I acknowledged the terms of the subscription and fully understood how to cancel my subscriptionI will pay the debt I owed on April 3rd and no more with a signed contract, as I had stated more than once to Mr [redacted] that I did not intend on continuing my subscription ever

The customer address was removed from all delivery lists and it was confirmed on July 2, by the distribution manager.If you have any further requests or questions please feel free to contact us at [redacted] .?

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Spoke with The Sacramento Bee representative and am happy that they will honor the original agreement of my initial subscription

Customer account has been reviewed by the Director of Distribution [redacted] will work with the distributor on correcting the deliveryThe account was given an extension a two month on 05/15/for the non delivery for the months of April and MayMrMcDowell has extended the account an month for the first two weeks in JuneThe status for expiration was 09/06/and it is now 10/06/2018.? If you have any further questions or requests please feel free to contact us at [redacted] .?

We apologize for the delivery issues you have been experieincingThis information has been communicated to the distributor and regional managerYour address is listed on the carrier's route list everydayThere should be no reason for the missed papersAs of today, 6/30/17, we have processed a day credit, which extends your subscription from 8/23/to 8/30/We will have this account added to a VIP verification list starting tomorrow 7/1/as well.Please feel free to contact us at [redacted] if you have any questions or concernsThank you

I am rejecting this response because: I need an explanation and... proof of the Sac Bee's policy for adding customers to the Do Not Call list. Is this policy in their posted privacy policy? I have asked, then demanded many, many times to each Bee caller to remove me from their contact list. Each time, the Bee caller assures me that I will be removed, yet I keep getting calls. Is it the Bee's policy to only remove customers after they have filed a BBB complaint?

Revdex.com: I will accept this ONLY if I get my paper delivered this Sunday They didn't deliver last week despite several calls and multiple emails This Sunday's paper has never been delivered, either, despite multiple emails and email responses from them promising the paper every day for the last days I'll believe there's some VIP list and that there's an actual Distribution Director when I see it I've ALSO been promised on separate occasions a call from a distribution manager which never happenedIf my paper isn't received on Sunday morning (08/13), I won't want to be on some stupid list I'll want my refund And if any other paper is missed where I have to call or write again, I want a refund

Thank you for contacting The Sacramento Bee, We apologize for the inconvenience however our records show that your account # [redacted] is at a zero balance and we have notified [redacted] to remove you account from any collection listingPlease note [redacted] is not a credit reporting agency so there will be no impact on your credit reportIf you have any further questions please contact us at [redacted]