Complete health and acupuncture

I am rejecting this response because:s My bank ( [redacted] conducting an investigation into this matter since the Sacramento Bee advised me that they claimed they only billed me one time? I have proof that this is not the case? I was, in fact billed two (2) times within minutes of each billing? A second part of the complaint deals with the fact that when I agreed to renewing my subscription, I asked that the Sacramento Bee wait until the 20th of the month to process my payment for cash flow purposes? The agent I talked to said she had to check with her supervisor regarding doing this? I was put on hold for a few minutes and the agent got back on the line and said that she got approval to delay the billing to the 20th? It was very irritating for me to get a notice on my phone (bank alert system for debit charges) on Sunday that I was billed not just once but twice? The billing was done shortly after the Sacramento Bee's customer service office closes on Sunday, so I had to wait until Monday morning to talk to them? So, the complaint is about (1) double billing, and (2) charging my debit card before the agreed date

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to mePlease have paper delivered in a plastic bagThe person who delivers the paper has left us a note that he is disabled and unable to deliver the paper to our porchThe problem with that is he throughs it either in our grass or in the gutter and if anyone has watered their yard in our cull-de-sac then our paper is ruinedI would appreciate a call from a supervisor, so that I know my concerns have been heardI do not intend to continue to call the [redacted] ? number because the people who answer the phone barely speak English, aside from that they have made multiple promises, and none of them have been followed throughThank you, [redacted]

Contacted customer about delivery service and customer service issuesCustomer's account information was sent to the local distributor and management team to assist and correct weekend delivery with ONTV bookA message was sent to the carrier about the weekend service as wellIf you have any further questions or concerns please contact us at [redacted]

Second attempt to contact customer by VIP supervisor to assist with confirmation of expiration dates and downgrading the serviceIf you have any further questions or concerns please contact us at [redacted]

After reviewing the account and the bank statements submitted by the customer the Sacramento Bee will refund the remaining amountThe customer will receive a refund check at her address in Fair Oaks, CA and they should receive it in the next 5-business daysIf you have any further questions or requests please feel free to contact us at [redacted]

Customer has been contacted and they requested a letter clearing them of any debts and their new expiration date was included via emailCustomer also requested at the time of the call that their contact number to be listed on our Do Not Call listIf you have any further questions or requests please feel free to contact us at [redacted] .? ?

Contacted customer this morning about inconsistent delivery and customer's information was sent to the West Region Director of Distribution [redacted] to assist with correcting the delivery moving forwardIf you have any further requests or questions please contact us at [redacted]

I am rejecting this response because:Here is a copy of the fine print from my initial subscription, also see attachment:*Digital subscription includes sacbee.com, the tablet and Smartphone apps, mobile websites and e-EditionSmartphone apps are not supported on all devicesDoes not include [redacted] or [redacted] editionsA $premium is added to your subscription for each of these special editions: [redacted] ***These premium days are not included in the above subscription price and your expiration will be adjusted accordinglyPayments and credits extend your expiration date.*Weekend Plus includes Friday, Saturday and Sunday plus, includes [redacted] Applicable sales tax includedNew subscribers onlyCustomer must not have subscribed within the last daysCustomer must live with in The Sacramento Bee's home delivery areaRates in outlying areas may be higherMail subscriptions excludedPrices subject to change during termA $one time new start activation fee will be added to your subscription priceAfter all promotional offers conclude, your subscription will continue at the regular rate until The Bee is otherwise notifiedBy supplying your e-mail address you are authorizing The Bee to send you future promotional offers and discountsTo activate your digital subscription go to [redacted] and follow the steps.Under the first asterisk it states The premium (nine holidays) is not included under the Digital subscription, which I never use Under the second asterisk it states that the holidays are included with the Weekend Plus subscription

Customer will be refunded $as a one time courtesy since the customer was not aware of the cancellation policyCustomer will be refund in the original form of payment [redacted] VisaIf you have any further questions or requests please contact us at [redacted] ?

? Consumer states: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Customer's account has been verified and the account will be cleared to a zero balanceCustomer will be removed from all collections debt and removed from [redacted] list [redacted] is a non-credit reporting agency and this will not impact their credit score or credit reportIf you have any further questions or requests please feel free to contact us at [redacted]

Customer account has been verified and left at a zero balance [redacted] ? is a third party vendor and a non credit reporting agencyThis will not impact your credit score or credit report and you will be removed from their recordsIf you have any further questions or requests please feel free to contact us at 800-284-3233.?

We have removed the customer's mailing address from our database and they will no longer receive the MVP in the mailIf you have any further questions or request please feel free to contact us at [redacted] 3.?

This location has been sent to the distributor and Regional Manager for follow up on the productsThis location has Sacbee accounts, one at #***, one at #***, one at # [redacted] & one at #***There is only WSJ paper currently going to this address at #MDWith the recent changes on the WSJ, there is only WSJ going to this locationThe Regional Manager has added this address to a VIP confirmation list that will be verified over the next few weeks Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

We will honor your request and have 01/& 01/delivered to you by a service runnerIf you have any further request or concerns please feel to contact us at [redacted] .?

We do apologize for the sales callsThis phone number has been placed on our do not call listThis has also been sent to the Sales Manager to be removed from any current sales calling filePlease feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThe Bee has stopped the hard copy delivery of my paperI still love the BeeI wish they had a more reliable delivery systemI have the e-edition, and I probably will pick up a paper at the grocery store from time to time.?

Customer was contacted by a distribution supervisor and The Bee will honor the month extension that the supervisor offered customerThe distribution supervisor will continue to work with the customer and distributor to correct delivery moving forward.? If you have any further questions or requests please feel free to contact us at [redacted] .?

We have provided customer's information to our Operations team about the delivery issues as well to our distribution officeCustomer account is now cancelled and an available refund will be processed back onto the original form of paymentIf you have any further questions please contact us at [redacted] ?

Contacted customer about the late delivery with her serviceCustomer's information was sent to the distributor and management team to assist with correcting daily deliveryIf you have any further questions or requests please contact us at 800-284-3233.?