Complete health and acupuncture

Customer has been contacted and verified the delivery has been correctedIf you have any further questions or requests please feel free to contact us at [redacted]?

Customer delivery of 03/paper will be delivered this morning by a service runner and distributor will work with the carrier this weekend to complete Sunday deliveries moving forwardIf you have any further questions or requests please feel free to contact us at ***.?

Attempted to contact customer to request proof of overdraft charge so we can being refund process pending customer call back.? If you have any further questions or requests please feel free to contact us at ***.?

We have provided customer's information to our Operations team about the delivery issues as well to our distribution officeCustomer account is now cancelled and an available refund will be processed back onto the original form of paymentIf you have any further questions please contact us at ***?

Customer has been contacted and at the time of the call customer provided feedback about deliveryFeedback will be reported to the distribution management teamIf you have any further questions or requests please feel free to contact us at [redacted].?

? Customer account was not reported to any credit reporting agencies and it will not impact credit score or credit reportWe adjusted the account to a zero balance so that they will not receive any calls or letters regarding an outstanding balance.? Our published rate for The Bee is $per weekWhile rates are subject to change as stated on all renewals bills, your rate was on a discounted rate from our full priceAlso not every customer will pay the same amount due to different delivery schedules and additional items that a customer can add to their subscription which is not included to pricingIf you have any additional questions or request please contact us at [redacted].?

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I also? want to add that I Have complaint on several occasions to the Sacramento Bee about this matter of missing papersThe Sacramento Bee Office is not open on Sundays, as it was? in recent years,? so there is no one to complaint to about missing papers.? This matter of the office being closed on? Sunday is a? disserve to the Sacramento Bee's subscription ? customers.?

Consumer stated?
" Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me? but still had a bad experience with the Bee and will not use the service again." *** ***

?
Revdex.com:
I have
reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI apologize for not being timely in my responce to previous noteThe issue has been solvedI thank you for your assistance in this matter

This account was started 4/25/for weekend service onlyWhen the salesperson sold the subscription, he/she should have also given the customer a receiptOn the receipt, it states the paper will continue unless The Bee is notified otherwiseThe account was set to expire on 6/28/However, as
part of standard practice, The Bee sends out a renewal bill 3-weeks in advance to notify customers the paper will continue unless The Bee is notified otherwiseAfter the first renewal, Thed Bee sends a second and a third renewal with the same informationIn this case, the renewals were sent on 6/8/15, 7/27/and 8/31/before the account was stopped on 9/26/Since Mr*** claims he was unaware of calling to cancel, The Bee has cleared the balance of $All collection efforts have been requested to stopAnd, this does not affect Mr***'s creditThe collection company we use is a 3rd party vendor contracted to collect past due balances.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

? Attempted to contact customer about missed Sunday papers which customer was given a credit which will extend his subscription an additional two daysAlso effective 10/a new distribution company will now deliver his Sunday paper moving forwardIf you have any further requests or questions please contact us at ***?

Customer stopped his account on 08/23/for poor service however he did receive credit for the days customer did not receive serviceCustomer also requested a refund of $since customer pre-paid in advanceIf customer has any further questions or would like to restart service we would be
more than happy to assist him at ***?

Spoke with customer about the delivery service and the placement of the paperThe account information has been sent to the distribution office and the Regional Manager of Home Delivery [redacted] to assistIf you have any questions please contact us at [redacted].?

After reviewing the account and the bank statements submitted by the customer the Sacramento Bee will refund the remaining amountThe customer will receive a refund check at her address in Fair Oaks, CA and they should receive it in the next 5-business daysIf you have any further questions or requests please feel free to contact us at [redacted].?

Spoke with [redacted] all dates match with auto payment and account contact number was updated at the time of the call.?

We have removed the customer's mailing address from our database and they will no longer receive the MVP in the mailIf you have any further questions or request please feel free to contact us at ***3.?

Customer account is left at a zero balance and will be removed from any collections list including ARM SolutionsARM Solutions is a non credit reporting agency and this will not impact their credit report or credit scoreIf you have any further questions or concerns please contact us at
800-284-3233.?

Customer account has been escalated to distribution management and the regional manager of distribution to alert the carrier to no longer deliver any products to this addressIf you have any further questions or requests please feel free to contact us at [redacted]?

Customer account information has been sent to distribution and management team about the sporadic deliveryThey will work with the carrier to correct the deliveryIf you have any further questions or requests please feel free to contact us at [redacted]

Customer has been contacted about daily delivery and honored an additional two week credit for non deliveryDelivery escalation has been communicated to distribution to follow up with carrier and correcting the delivery.If you have any further requests or questions please feel free to contact us at
[redacted]?