Complete health and acupuncture

This account was started on 2/7/from an order placed at an eventThe account was started and set up as an automatic week billing cycle with the credit card given, ending with? XXXX-[redacted]The original order is attached and there was a confirmation email sent when the order was placedOn
the order, it is indicated that the subscription is on areoccuring? charge under the? easypay? fieldWe do apologize if this was entered in errorThe paper continued to be delivered until the stop came in on 11/20/At that time, the remaining amount was automatically refunded ($9.49) back to the card on fileThere are no complaints, messages or notes on the account letting us know this was a problemThe Bee also sends out,by email, auto notice receipts after each payment was processedOn all notices and all emails, The Bee indicates the paper will continue unless The Bee is notified otherwise.? Typically, we are unable to process a full refund for an order that was placed on a reoccurring payment optionHowever, in this case, since Ms[redacted] indicates she did not agree to this and claims she never received our emails, we will be able to do a refund of $This will take 5-business days, but it will be refunded back to the same credit card we had on file.Please feel free to contact us at? [redacted]? if you have any further questions or concerns.Thank you

I am rejecting this response because: I received a call from the Bee on Thursday 1/7/assuring me that the deliveries would stop by 1/8/16.? However, I received the daily delivery on Friday 1/8/16, Saturday 1/9/and this morning, Sunday 1/10/Please see attached picture of paper in my driveway this morning

Customer account is a digital only subscription and it has been confirmed from distribution management that they will no longer receive a print copy.? If you have any further questions or requests please feel free to contact us at ***.?

Attempted to contact customer about delivery issues and sent account information to the distribution to work with carrier to correct delivery moving forwardAlso distribution management team was also made aware of the poor serviceIf you have any further questions or requests please feel free to
contact us at ***.?

Customer contacted our customer service on 01/about her Sunday 01/paper in which they provided a credit for the missed delivery and they also sent a message to the carrier requesting for 01/paper to be delivered that same morningIf customer has any further questions please contact our VIP
team at ***Thank you!?

Consumers states:They had already phoned me earlier this morning about this and mentioned what would be happeningIf your have anymore missing papers for Friday, Saturday or Sunday call her on Monday to inform her of whats happend.? I find that this resolution is satisfactory to me

Attempted to contact customer about delivery service however information has been sent to distribution manager and team to assist with correcting the daily deliveryIf you have any further questions or concerns please feel free to contact us at ***.?

? ? As per customer's request from 12/we have mailed the attached files to the customer's PO Box as listed from the original complaintIf you have any further questions or concerns 800-284-3233.?

? Customer has been contacted and verified delivery issues with customer during the time of the callCustomer account will be credited three weeks plus the delivery escalation will be sent to the distribution and management team to correct deliveryIf you have any further requests or
questions please feel free to contact us at [redacted].?

Attempted to contact customer about the duplicate charge and provided a direct line to a supervisor for follow upIf you have any further questions or concerns please feel free to contact us at [redacted].?

Customer was contacted this morning and confirmed that they have been receiving their daily delivery and confirmed that their account has been extended for the missed deliveriesIf you have any further questions or requests please feel free to contact us at ***.?

Customer account was left at a zero balance after reviewing the accountCustomer account will be removed from any collections list including [redacted]Just for your information ARM Solutions is not a credit reporting agency and this will not impact your credit score or credit reportThe
customer phone number [redacted] will be removed from any calling file and placed on our Do Not Call ListIf you have any further questions or concerns please contact us at [redacted].?

Contacted was customer this morning about inconsistent delivery and customer's information was sent to the West Region Director of Distribution [redacted] to assist with correcting the delivery moving forwardIf you have any further requests or questions please contact us at 800-284-3233.?

I am rejecting this response because:payment was made with a Discover card ending in [redacted] ? I still have not received the listing of credits and debits issued to my account? ?

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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me? Further, after reviewing the previous year's bill, I see that they do give an "Expiration Date" and they do state that they will continue service until notified to stop service so I think I was in error in how I handled the account? I did ultimately pay all charges that they say I owed including the last $(or $10.80) that they say I owed and that check was cashed and paid? So, I should be completely settled with them? I apologize because I should have read the fine print more clearly and this whole mcould have been prevented? Thank you to the Revdex.com for checking things out

This address has been removed from our distribution listWe do apologize for the inconvenience and for the ongoing problemsThis information has been given to the lcoal distributor and the regional manager to ensure these products are not deliveredThe information on the vacant homes will also
be addressedOur distributors receive a weekly listThe address is not on that list and should not be delivered to this addressThis will be resolves immediately.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because:I have been contacting Sac Bee customer service continuallyFor six days in a row I contacted them via their customer service page:[redacted]to let them know I did not receive my paperOn the seventh day, Sunday, I would get a newspaperThen for six more days I would again send notices that I did not receive my paper, and then on the seventh day, Sunday, I would get a newspaper.Before that I sent email after email after emailHow much more should I have to contact the Sac Bee customer service to get a 7-day subscription started?It's been a long two months since I first contacted Sac Bee (10/21/15) and I am no closer to a resolution or receiving a 7-day subscriptionAs of todays? date, 12/15/15, it has NOT happened!

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience we may have caused you however as per our records we have now added your phone number of [redacted] to our Do Not Call list as per your requestIf you have any further questions please contact us at
[redacted]?

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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI have now received 2nd weekly [redacted]? from Sacto BeeTrust it will continue

Customer will be refunded $as a one time courtesy since the customer was not aware of the cancellation policyCustomer will be refund in the original form of payment *** VisaIf you have any further questions or requests please contact us at ***?