Complete health and acupuncture

We do apologize for the delivey problems Ms[redacted] has been experiencingThis information has been communicated the appropriate distributor and Regional ManagerThe paper should be arriving every Sunday as scheduledThe Regional Manager will have this address on the VIP list (special delivery follow up list) as of this week.? Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I guess we will wait and see if the calls stop. Ive been told that same line on the phone by atleast 3 of your call center employees.

Customer was contacted by a distribution supervisor and The Bee will honor the 3 month extension that the supervisor offered customer. The distribution supervisor will continue to work with the customer and distributor to correct delivery moving forward. If you have any further questions or requests please feel free to contact us at [redacted].

I am rejecting this response because:  On Dec. 1, 2015, the MVP paper was thrown on my driveway.  I did not receive the MVP paper in the mail.  Please verify your records.  I would like to keep this complaint open for two weeks to determine if the MVP paper is no longer thrown on my driveway.

? Customer submitted a temporary stop from 01/15-02/through our automated service then customer called in on 02/asking for another stop from 02/05-02/requesting for us to hold the papers and to deliver them upon her returnFor those papers she was charged for since she did receive
themShe had expired on 02/so her payment post on 02/for $for weeks however the customer did continue on a temporary stop from 02/26-04/which she did receive credit for which is why she received a refund of $The Bee vacation policy since Sept that a customer can place an account on hold with the options of holding the papers and delivering when they return, donating the papers to your local school or granting access to our online E-editionIf a customer will be gone for more than days we can credit the account from the 21st day more moving forward like the the temporary stop from 02/05-04/If you have any further questions or concerns please contact us at [redacted]?

Attempted to contact customer to confirm delivery of 04/01 paper. As per customer's request attached below is the cancellation confirmation. If you have any further questions or request please feel free to contact us at [redacted].

Customer account is on a zero balance and account has been removed from all collection lists. ARM Solution is a non credit reporting agency and this will not impact credit score or credit report. Also the customer phone number has been flagged and placed on our Do Not Call list. If you have any...

further questions or concerns please contact us at 800-284-3233.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you,  [redacted]

As of today, this number provided [redacted] has now been added to the do not call list and sent the Sales ManagerThe previous number was added according to the phone number provided in the Revdex.com complaintThe address in our system has a different first name, a different phone number and a different email addressUnfortunately, we cannot assume the information in our system and the information in this complaint are the sameNow that we have confirmation of this phone number, it will be removed from all Sales calling.Please feel free to contact us at [redacted] if you have any further questions or concerns.? Thank you

I am rejecting this response because:It says they attempted to contact me..this is not the truth.I have NEVER been contacted by them

Attempted to contact customer to confirm delivery of 04/paperAs per customer's request attached below is the cancellation confirmationIf you have any further questions or request please feel free to contact us at ***.?

Customer contact number has been placed on our Do Not Call list and the account has been flagged as wellIf there is another phone number they are being contacted please contact us at 800-284-and will add that number also

Customer account was stopped on 07/26/and the refund of $will be mailed on 07/29/If you have any further questions or concerns please feel free to contact us at [redacted].?

I am rejecting this response because: The problem is still the same.? ? ? ? The paper was wet, not in a plastic bag on the 5th.? ? It is not inside our security gate by front door.? Sunday 5-8, did not receive the paper until a.m.? [redacted]

Contacted customer this morning about inconsistent delivery and customer's information was sent to the West Region Director of Distribution [redacted] to assist with correcting the delivery moving forward. If you have any further requests or questions please contact us at [redacted].

Customer's account has been verified that they are no longer an active subscriber and the account is at a zero balanceCustomer contact phone number will be added to our Do Not Call list moving forwardIf you have any further questions or requests please contact us at [redacted].?

The account has been stopped and left at a zero balance as per customer's requestsIf you have any further questions or concerns please contact us at [redacted].?

Nothing were done to solve my issue and I still don't have my paper.? It's over months and I have spent the money for it.Call me if you have any questions? [redacted]

I am rejecting this response
because:? I received a all from a supervisor at the Bee on 3/the only thing I got from her was that she would contact the distribution directorThat was itI still am not receiving a paper it is now daysWhy this person notes " late delivery" I'm not sureshe should have said "no delivery" Nothing has been resolved & I have no indication of if or when it will beI thank you for your help

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
All I want is to received my newspapers on the day we agreed which is Fri, Sat and Sunday? When I did not receive a paper I contacted the non delivery phone line and the automated system says a paper will be scheduled but this never happens except for yesterday, Sunday I finally received a paper at 2:PM which is very late.? I would feel better talking to someone directly vs an automated system that only pushes the problem into the next week? If I say this is an ongoing problem the system just kicks me out only to wait to a business day? ? ? Thanks for for the immediate follow up and hopefully the Bee will value me as a customer going forward and prevent this poor delivery system and or/person from making so many frequent mom deliveries.? Sincerely? [redacted]? ?