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A delivery escalation has been sent to the distribution team and to the Director of Distribution [redacted] to ensure that the carrier will honor the delivery request to her basket in the courtyard effective 06/29/2018.If you have any further questions or requests please feel free to contact
us at [redacted].?

Spoke with customer agreed to restart service 05/13-06/to honor the month serviceCustomer was happy with resolutionIf you have any further questions please contact us at [redacted]?

As per your last reponse the effective date that you will no longer receive a mailer will be 11/23/If you have any further questions or concerns please contact me at [redacted].?

Customer contact number has been confirmed that they have been added to our Do Not Call listCustomer will no longer any calls from The Sacramento Bee.? If you have any further questions or requests please feel free to contact us at [redacted].?

Customer's delivery issues have been escalated to distribution management team to assist with correcting the delivery with the carrierDue to the delivery issues we will extend the customer's subscription for an additional weeks since the customer has filed missed deliveries from 05/24/to
05/23/The customer expiration date was 05/23/and it has been adjusted to 06/08/2018.If you have any further questions or requests please feel free to contact us at [redacted].?

Customer account information has been sent to distribution and management team about the sporadic delivery. They will work with the carrier to correct the delivery. If you have any further questions or requests please feel free to contact us at [redacted].

This location has been sent to the distributor and Regional Manager for follow up on the products. This location has 4 Sacbee accounts, one at #[redacted], one at #[redacted], one at #[redacted] & one at #[redacted]. There is only 1 WSJ paper currently going to this address at #MD1. With the recent changes on the WSJ,...

there is only 1 WSJ going to this location. The Regional Manager has added this address to a VIP confirmation list that will be verified over the next few weeks.  Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

After reviewing the account and the bank statements submitted by the customer the Sacramento Bee will refund the remaining amount. The customer will receive a refund check at her address in Fair Oaks, CA and they should receive it in the next 5-7 business days. If you have any further questions or requests please feel free to contact us at [redacted].

Thank you for your patience,? ? We apologize for this inconvenience however you a zero balance and we have confirmation you are not on our collections calling listI have flagged your account and phone number to Do Not Solicit file as well? If you have any questions please contact
us at [redacted]?

Please provide a delivery address or account number to locate the subscription to verify refund process. If you have any further questions or requests please contact us at [redacted].

We do apologize for the inconvenience of this complaint. Our records indicate a note on this address 7/2/15. The request usually takes up to 2 weeks to get processed since the Advertisers get the address list in advance. As of yesterday's list 7/21/15, the MVP should have been stopped. We double...

checked the mail list and this address was not included.Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

I am rejecting this response because: as if 3/14/17 no improvement! The paper is delivered LATE EVERY morning. The earliest it arrived was on Saturday 3/11 at 8:00. So obviously the message from the distributor to the carrier has not been adhered to. The Bee provides the worst customer service I've ever experienced regarding any of my business dealings. What can I as a customer expect regarding reasonable delivery?

? Thank you for The Sacramento Bee,? ? We appreciate your readership however as per your request we do have a temporary stop in place from 04/12-04/Our vacation policy did change September of when our digital launch came into effectWith having digital plus it will allow you
to access The Bee 24/wherever you are in the worldWe do have two other options during your vacation such as us holding those papers and delivering them upon your return or donating the papers to your local schoolsIf you need any assistance with activating your digital that's included with your subscription please go to our site at [redacted]activate or contact us at [redacted]?

Customer was stopped on 6/27/with an amount due of $On 10/20/15, the grace of $was removed by a VIP supervisorThe payment sent in was not posted until 10/26/Since the grace amount was removed from the account, the payment of $restarted the account on weekends onlyThe
current expiration date is 2/5/On 11/12/15, Ms[redacted] phone number was placed on the do not call list per her requestAlso, on 11/12/15, the customer service representative notated Ms[redacted] had missed papersThese missing papers have been credited to the current account.? Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

We apologize for the inconvenience this may have caused you however we have contacted our delivery partners to remove your address from any products being deliveredIf you have any further questions please contact us at [redacted]?

Contacted customer about Sunday delivery and credited her account for the missed paper. Account information was sent to the distribution to correct delivery for this Sunday and moving forward. If you have any further questions or concerns please feel free to contact us at 800-284-3233.

The SacBee resolved this issue when they said on 3/they were issuing a full refund of $? As of today, we have not been issued a refund, either electronically or a hard check? How long does it usually take? ? I find it interesting that I have received phone calls and paper offers ro renew our subscription to the SacBee, but no refund.Thanks for your help,? [redacted]

Customer has been contacted and they did confirm that they have been receiving their daily paperThe account has been documented for the three days that were missed and credited to extend the subscriptionIf you have any further requests or questions please feel free to contact us at [redacted]3.?

There were account for this customerThe one account under [redacted]? [redacted]? at #[redacted] was cleared of all past due amounts as of 12/1/There should not be any further calling or notifications of a past due balance.The current account started on 11/21/was from
a? Groupon? offerThis account #[redacted] is paid and expires on? 11/24/16.Please let me know if you have any further questions or concernsYou can also contact our VIP team at? [redacted]Thank you

Customer delivery issues will be reviewed with distribution management team and our Regional Manager of home delivery [redacted] to assist with correcting the inconsistent delivery. If you have any further questions or requests please contact us at [redacted].