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? Customer's weekly rate is at $a week with a week payment would be $The $a week pricing that customer has indicated is a introductory rate for new subscribers for the first weeks after that pricing is subject to changeThe Sacramento Bee published rate is $a week and customer was on a discounted rateIf you have any further questions please contact us at 800-284-3233.?

Attempted to contact customer however no success and left message with customer answering machineThere is a note on customer's account from a customer service rep that they also attempted to callback customer on 05/at 09:am with no success and they also left a messageWe will contact the
distribution management about the delivery so that they can work with the carrier on correcting delivery moving forward.? If you have any further questions or request please feel free to contact us at [redacted].?

I am rejecting this response because: These are the exact same comments I received after my countless emails/phone calls to the Sac Bee? As previously requested, I want written confirmation of the removal of my address from the YES/MVP ad delivery data base

I am rejecting this response because: we are still receiving the paper ever day despite all attempts to stop deliveryOriginal issue remains.?

Spoke with [redacted] about her home delivery service and confirmed the credit for the missed deliveryCustomer's information was sent to the distributor and regional manager to assist with correcting deliveryIf you have any further questions or concerns please contact us at 800-284-3233.?

? ? Contacted customer about outstanding balance and customer stated that he had emails to editorial about cancelling delivery due to political stanceCustomer account has been waived and left at a zero balanceARM Solutions will be notified of the zero balance and removed from any
collection listingsIf you have any further questions or request please feel free to contact us at [redacted].?

Thank you for your email to The Sacramento Bee,  We apologize for the inconvenience we may have caused you however as per our records we have adjusted your account for the $12.74 and cleared this balance, as well as cease collections. Please note [redacted] is not a credit reporting agency...

so there will be no affect on your credit. If you have any further questions or concerns please contact us [redacted].

I am rejecting this response because:Here is a copy of the fine print from my initial subscription, also see attachment:*Digital subscription includes sacbee.com, the tablet and Smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices. Does not include [redacted] or [redacted] editions. A $1.00 premium is added to your subscription for each of these special editions: [redacted]. These premium days are not included in the above subscription price and your expiration will be adjusted accordingly. Payments and credits extend your expiration date.*Weekend Plus includes Friday, Saturday and Sunday plus, includes [redacted] Applicable sales tax included. New subscribers only. Customer must not have subscribed within the last 30 days. Customer must live with in The Sacramento Bee's home delivery area. Rates in outlying areas may be higher. Mail subscriptions excluded. Prices subject to change during term. A $3.95 one time new start activation fee will be added to your subscription price. After all promotional offers conclude, your subscription will continue at the regular rate until The Bee is otherwise notified. By supplying your e-mail address you are authorizing The Bee to send you future promotional offers and discounts. To activate your digital subscription go to [redacted] and follow the steps.Under the first asterisk it states The premium (nine holidays) is not included under the Digital subscription, which I never use.  Under the second asterisk it states that the holidays are included with the Weekend Plus subscription.

We have attempted to contact customer and we have a left message for [redacted] as per her request. We have also sent her delivery information to the local distributor and our Regional Manager of home delivery [redacted] of her delivery escalations to assist with correcting the issues....

If there are any further questions or concerns to please contact us at [redacted].

Since Mr. [redacted]ecifically reported he was missed 3 days in a row, the response was on the 3 days. Customer was already given credit on 1/11/18 & 1/12/18. This makes the total credit of 4 days. The Bee has now added the 5th day to Mr. [redacted]'s account, which makes the new expiration date to 3/25/18. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

?
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me for this instance.? I have had vacation holds before.? I don't audit my paper delivery on a day by day basis and so just assumed that I was credited for the days I had on hold.? I didn't realize that the Bee was ripping me off for each vacation hold until I discovered it a couple of weeks ago.? That amounts to six weeks over the last year and one half that I have lost.? Multiply that out over all the Bee's subscribers and their vacation holds? (including those of you at the Revdex.com) and you can begin to get a grasp of the size of this scam.? The Bee is raking in the money with this scheme.? I will accept the two week restoration.? Thank you

Customer has been contactedMr[redacted] confirmed the papers have been getting delivered from 12/27/17- todayHe claims he received a letter from the distributor on 12/20/and a new contact number to call if there are any further delivery problemsMr[redacted] has been given a credit for the missing papers from 11/1/17-12/27/This was agreed upon, which extends his current expire date to 2/26/18.Please feel free to contact us at [redacted]? if you have any further questions or concerns.Thank you?

This account has been left at a zero balance since the customer sent the cancellation request via mailCustomer is clear from any outstanding balances and will be removed from any collection calling listIf you have any further questions or requests please contact us at [redacted]

I am rejecting this response because: ? Sacramento Bee should individualize billing for each subscriber which can easily be done with subscription billing software? In this way each customer knows ? whether they are paying a weekly, monthly, quarterly, or yearly rate, the amount of that rate, the amount due each month, the balance due, and a separate column to show the history of all previous payments.On 12/27/I requested, "All communication with me should be by
email[redacted] or by USPS, [redacted], [redacted]." ? Instead I receive multiple harassing robocalls from Sacramento Bee daily? I request these phone calls stop

Customer has been contacted and their delivery issues has been escalated to distribution management to work with carrier to correct deliveryIf you have any further questions or request please feel free to contact us at [redacted].? ?

Thank you for your email,? Customer did start on a weekend only subscription on 05/29/however as per our records we have a note on the account that the customer spoke with call center representative on 11/11/about the holiday papers not being included with her subscription priceCustomer
account was shortened due to the holiday papers that she did receive which changed her expiration date to 04/24/If you have any further questions please contact us at [redacted]?

? Customer's account was already given the Sunday papers that were missed when customer spoke with customer serviceAlso we will refund the $for the purchased papers as a one time courtesy however we do recommend that the customer call in to report missing paper on Sunday's before
am and we can have a service runner deliver same dayAccount information will be sent to the distributor to correct Sunday delivery moving forward.? ? If you have any further questions or concerns please contact us at [redacted].?

When I phoned the paper, earlier this morning, those that answered the general line, seemed to be unable to understand what I was asking as well as unwilling to put me through to their supervisor.? I am hoping that one of these two individuals will be able to help me out as well as have the
authority to make a decision.? In the meantime, something of pressing importance (to me) is that the newspaper stop delivering to my home.? It has been a couple of days since I spoke with [redacted] that I spoke with two days ago.? ? I had thought that he was an employee of the paper but found out, this morning, that he is just an independent contractor.? At that time, I told him that I had never wanted to have any further delivering of the paper to my home.? However, it is still be delivered and, quite frankly, I am concerned that The Sacramento Bee is going to expect me to continue paying for this delivery, which should have been ended when my subscription expired.? It didn’t.? Furthermore, I didn’t realize that the timeframe for this communication between the Revdex.com and The SacBee may take until after the holidays.? I should not have to pay for something that I never asked for.? ? I never wanted an extension of the delivery nor do I want it while this case is pending.? ? Lastly, I am considering pursuing a complaint with the State Attorney’s office.? This whole ordeal is starting to feel a lot like a “shake-down” by this newspaper.? I’ve never had a problem with any of my magazine subscriptions with their common procedures in soliciting an extension of a subscription.? The Sacramento Bee seems to have its own “customized” way of doing business, which is atypical of other subscription periodicals.? ? And, there is a real reluctance to communicate in any other way other than a phone call, which cannot be easily documented by myself or others who are dealing with similar issues.? Please keep me updated as to my complaint.? And, thank you for your time this afternoon.? Also, please let me know if my reply, here, is sufficient for recording any updates to my original complaint to the Revdex.com.? -[redacted]

I am rejecting this response because:Paper still not in BEE Box (tube). Carrier says he can not put paper in BEE Box. It has been in my Box ever since I have had my Bee subscription.

I am rejecting this response because: we are still receiving the paper ever day despite all attempts to stop delivery. Original issue remains.