Complete health and acupuncture

Customer's weekly rate is at $9.88 a week with a 5 week payment would be $49.40. The $2.98 a week pricing that customer has indicated is a introductory rate for new subscribers for the first 10 weeks after that pricing is subject to change. The Sacramento Bee published rate is $19.21 a week and customer was on a discounted rate. If you have any further questions please contact us at 800-284-3233.

Customer account will be reviewed with the distribution management team and the Regional manager of The Bee [redacted]. Customer expiration date has been adjusted to honor the six missing Sunday's from 03/25/18 to 06/10/18. If you have any further questions or requests please feel free to...

contact us at [redacted].

Contacted customer and customer was satisfied with end result.

The account has been active for several years. In this case, the account expired on 8/23/15. As a standard business practice, The Bee sends out a renewal notice 4-5 weeks prior to the expirationd date. On all renewal notices, The Bee states the paper will continue unless The Bee is notified...

otherwise. The first renewal was sent on 8/3/15 and the second one on 9/21/15. The account was stopped on 10/24/15 and a payment was posted on 11/23/15. The remaining balance should have been cleared at this time as well. However, since the $10.80 is still showing, we will have it cleared today, 12/21/15. This amount will not show on any credit report. The collection company is a third party vendor The Bee uses to mial out final notifications. The third party vendor will also be notified that this is resolved and cleared.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Spoke with customer about the delivery service and the placement of the paper. The account information has been sent to the distribution office and the Regional Manager of Home Delivery [redacted] to assist. If you have any questions please contact us at [redacted].

Contacted customer about the mailer of the [redacted] and we confirmed that the address has been removed from our delivery list. If you have any further questions or concerns please contact us at [redacted].

Customer delivery of 03/25 paper will be delivered this morning by a service runner and distributor will work with the carrier this weekend to complete Sunday deliveries moving forward. If you have any further questions or requests please feel free to contact us at [redacted].

I am rejecting this response because:It says they attempted to contact me..this is not the truth.I have NEVER been contacted by them.

Customer account has been verified the account has been stopped and a partial refund was already credited back to the credit card ending in [redacted] [redacted] $29.37. However will process a $5.38 refund to honor the full refund as per customer request. If you have any further questions or...

request please contact us at [redacted].

Customer account with supervisor and the account will be refunded. If you have any further requests or questions please contact us at [redacted].

I am rejecting this response because:I have been contacting Sac Bee customer service continually. For six days in a row I contacted them via their customer service page:[redacted]to let them know I did not receive my paper. On the seventh day, Sunday, I would get a newspaper. Then for six more days I would again send notices that I did not receive my paper, and then on the seventh day, Sunday, I would get a newspaper.Before that I sent email after email after email. How much more should I have to contact the Sac Bee customer service to get a 7-day subscription started?It's been a long two months since I first contacted Sac Bee (10/21/15) and I am no closer to a resolution or receiving a 7-day subscription. As of todays date, 12/15/15, it has NOT happened!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I have received 3 newspapers this morning (two from days past) and at least they are responding to my complaint.  If they continue to deliver, I will withdraw my complaint.

There have been several complaints on the account throughout the month of October. The last complaint registered was on 10/22/15. This information has been forwarded to the appropriate distributor and regional manager. The documentation also shows a credit of 14 days due to the poor service in...

October. The account is currently paid until 11/17/15.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this...

response because:It was nice to actually receive a response from The Sacramento Bee. It was also nice, seeing as we pre-pay for daily newspaper delivery, that we received one paper as arranged (that was on WEDNESDAY). Today is Saturday, and we have NOT received Sacramento Bee newspapers on THURSDAY, FRIDAY, and SATURDAY. Consider us still outraged. The only reason we're not contacting customer service (as we have upwards of 20 times) is that we know it's closed on Saturdays. They will hear from us tomorrow.

Thank you for contacting The Sacramento Bee,
  We apologize for the inconvenience however our records show that your account #[redacted] is at a zero balance and we have notified [redacted] to remove you account from any collection listing. Please note [redacted] is not a credit reporting...

agency so there will be no impact on your credit report. If you have any further questions please contact us at[redacted]

I am rejecting this response because:The attached document is the monthly invoice I receive from the Sacramento Bee.  This invoice documents and verifies the validity of this complaint, namely,"The Sacramento Bee submits written billing notices to my family every few weeks and they do not note or itemizes the date and amount of each payment received by and deposited by the Sacramento Bee. I have mailed letters of complaint to the Sacramento Bee requesting that they acknowledge each payment and the date and amount of each payment made by me toward the amount owed. The Sacramento Bee fails to list subscription amount owed and subscription payment made. The Sacramento Bee has failed to respond to letters, emails, and phone calls."The Sacramento Bee invoice attached document verifies the validity of my continuing complaintThis monthly invoice fails to do the following:    1)  Does not list the monthly payment.    2)  Does not list the amount owed.    3)  Does not list list each of the checks deposited as payments by the Sacramento Bee, the date of each deposit/payment, the balance owed after each deposit, and the       balance  remaining unpaid.  '''

Customer account has been reviewed and has been cancelled as per customer's request. The account has been left at a zero balance and will no longer receive any letters or papers. If you have any further questions or request please contact us at [redacted].

Thank you for your email to The Sacramento Bee,   We apologize for the inconvenience however our records show that as of 03/04/16 you have a zero balance and will be removed from any collection listings. This will not affect your credit score and it will not appear on your credit report....

If you have any further questions please contact us at [redacted]

Yes been resolved more than a week ago and everything turned out fine.  Ty

Customer account is still at a zero balance and the customer's contact information was placed on the Do Not Call list as of 11/15/2016. Customer service will send out a letter of the zero balance confirmation. If you have any further questions please contact us at [redacted].