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I am rejecting this response because: Actually, I guess I am accepting it because I have no other choice.  To say I'm frustrated with the Bee would be an understatement.  BUT, just for Revdex.com's information, the Bee already dropped my bill back down to $41.90 per an e-mail to me dated 8-31-15 - although I've been billed the higher rate since then.  I don't think they know how much they charge for their subscription.  And, the three accounts I talked about in my original complaint, they are identical.  I know this because they are my parents and aunt.  I've compared all of the bills and have copies.  I realize I do have one more recourse and that's to cancel my subscription.  Right now, I'm thinking about it.  Thank you.

Customer's address has been confirmed that their address has been removed for the mailing list and now added to the Do Not Mail list as well. If you have any further questions or requests please contact us at [redacted].

I am rejecting this response because:I have contacted the Sacramento Bee on numerous occasions regarding not getting my Yes! subscription for months and each time I get a response that states that it will be corrected. it has not been corrected and I am not getting the subscription as I am entitled and registered to receive. I have been getting it in intermittent times. I will get it fine for a few months and then it stops completely and I have to contact their offices several time and no one does anything, I have copies of email correspondence that goes all the way back to August of 2016 just to show the issues that I have been having with them.All I would like is for my Yes! Subscription to be delivered each and every Sunday as it is supposed to be.

We have received confirmation from both home delivery and mail delivery that the customer address has been removed from receiving any MVP products at this address. If you have any further questions or concerns please contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you very much for your timely assistance in this matter.[redacted]

Customer's account was credited $10.50 on 9/24/15. The rate of $49.90 was charged on 9/21/15 and was set to expire on 10/20/15. With the credit of $10.50, the account was extended to 11/4/15. The next payment cycle is set to charge on 11/9/15 for $39.40 for 5 weeks. Since the account is on an...

AutoPay plan, if there is a change with the rate, The Bee sends out an email 30 days in advance to notify our customers of any rate change. In this case, the rate was going to increase, but the Customer Service representative honored the original rate.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because: still NO IMPROVEMENT, the paper is delivered LATE EVERY DAY, i.e.. Sun. 3/5@ 9.00; Mon. 3/6 @ 7:30; Tue, 3/7 @8:00; Wed. 3/8 @ 7;55; & Thr. 3/9 (today) @8;20. Suggesting calling the 800-284-3233 phone number is a joke, I've called that number numerous times and got NO RESULTS. , that why I contacted the Revdex.com. I'd like Regional Manager [redacted] to advise what's a reasonable time to expect the paper to be delivered. I was told several times by Bee representatives, when I called the 800 # referred to in the Bee's response that the paper should be delivered prior to 6:30 on weekdays & 7:30 on weekends, this NEVER HAPPENED not even one time. By the way about 6 plus months ago the paper was always delivered by 6:30. Obviously they have a different carrier who apparently delivers the paper at their convenience. Receiving the paper this late every day, does me know good as I don't have time to read it until I get home in the evening after work.

As per customer's request from 12/29 we have mailed the attached files to the customer's PO Box as listed from the original complaint. If you have any further questions or concerns 800-284-3233.

Customer's address has been confirmed that they are not to receive any delivery to his address. Customer request has been sent to the distribution management team and the Director of Distribution [redacted] to stop all deliveries at this address. If you have any further questions or...

concerns please contact us at [redacted].

Revdex.com:
While I am...

glad it seems Sac Bee has taken action, I've been assured they would do this countless times before. They left a number for me to call that is the same number that has led me to [redacted] for over a dozen completely worthless conversations. I hope this takes care of it but I am not confident this is the end of it. I will open another complaint if I get this publication again.

Customer account has been extended for the missing Sunday papers and a credit was applied to the account for $3.25 to honor was customer paid in store. Customer's delivery issue will be escalated to the distribution manager to work with carrier to correct delivery moving forward. If you have any...

further request or questions please feel free to contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  However if I continue to receive daily papers, I will reopen another complaint.

Customer will be refunded $6.40 as a one time courtesy since the customer was not aware of the cancellation policy. Customer will be refund in the original form of payment [redacted] Visa. If you have any further questions or requests please contact us at [redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I apologize for not being timely in my responce to previous note. The issue has been solved. I thank you for your assistance in this matter.

This has been forwarded to the Production team to remove from the mail list. It appears there was an address with an apartment number and the same address without an apartment numbe. Both of these have been removed from all MVP mailing files. Please feel free to contact us at [redacted] if...

you have any further questions or concerns. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Spoke with The Sacramento Bee representative and am happy that they will honor the original agreement of my initial subscription.

Mr. [redacted] came into the Bee lobby on 2/14/17 at 9:22am to pay a bill. The amount paid to the front lobby was $10.00 & $15.00 for a total of $25.00. This paid the account until 4/9/17. Mr. [redacted] called in several complaints regarding missed deliveries. With the calls he made to the 800 number, his...

account was credited and extended to 6/11/17. Since The Bee does not stop accounts automatically, the Bee mailed out 3 renewals (5/22/17, 7/10/17 & 8/14/17). On the renewal notices it states, 'the paper will continue unless the Bee is notified otherwise.' The Bee did not receive information to stop the account on 6/11/17. The account remained active on a grace period for 90 days. It was stopped 9/9/17 with an amount owing of $25.38. As a one time courteousy, the account has been cleared of the balance. In the future, please note the subscription will not stop unless the Bee is notified. The Bee sends the first renewal 3-4 weeks in advance. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because:I have cancelled delivery multiple times over 12 months. I hope this is the last time, but I’m unwilling, at this time, to accept their word. Only time (at least 12 months) will show if they are able to permanently stop delivery. I do not want to go through the Revdex.com process again if they start delivery again in 3, 4, 6, etc. months. I would like to keep this case open for at least 12 months to expedite any future issues which, based on past experience with them, are likely to occur.

We apologize that your are receiving delivery and you are not an active subscriber. We have received confirmation from distribution that they will alert the carrier to stop all deliveries. If you have any further questions or requests please feel free to contact us at [redacted].

I am rejecting...

this response because: They are lying.  I was told via a phone call that I made (again) to them on 08/01/17 saying I still hadn't received my 07/30/17 paper after being promised to be redelivered that it would be delivered on Wednesday....no paper.  I then received an email response from the SacBee on Wednesday 08/02/17 stating that a distribution manager would call within 24 hours and that my paper WOULD be delivered on Thursday (today).  Guess what?  No phone call AND STILL no paper.  Again, I'm not the only one with this problem based on the complaints on your website or even [redacted].