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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. What do I do when they contact me again?

Nothing were done to solve my issue and I still don't have my paper.  It's over 2 months and I have spent the money for it.Call me if you have any questions [redacted]

Customer's account information was sent to the distributor and the management team for home delivery to assist carrier and correct delivery moving forward. If you have any further questions or requests please contact us at [redacted].

I am rejecting this response because:payment was made with a Discover card ending in [redacted]  I still have not received the listing of credits and debits issued to my account.

I am rejecting this response because: Their lack of delivery forced us to stop the newspaper subscription. It doesn't do us any good we don't have a paper.

Attempted to contact customer to the number provided with no voicemail option. Customer's account will be reviewed by distribution management about the inconsistent delivery and placement of the daily paper. Customer's account will be credited 3 weeks and if they have any further...

questions or requests please contact us at [redacted]

I am rejecting this response because: The number is wrong. [redacted]s the correct number. Please address this number on the do not call list.Thank you,[redacted]

I am rejecting this response because: I was out of town when you sent your email and I was unable to respondwithin seven days.  Vacation hold, remember?  I returned to Sacramento last night.  The Bee’s response to my complaint is boloney.  I contracted with the Bee and prepaid to have paper newspapers delivered to my home.  Period.   I was never informed of their “new vacation policy” or I would have handled things differently.  They say the policy dates to 2012.  This means that I have been fleeced several times in the last few years without my even knowing it. Their online offering is there whether I have a subscription or not.  I want my two weeks extended or I want a refund.  This is a desperate, underhanded method of stealing money from the few remaining subscribers the Bee has. The Bee has shown themselves to be dishonest and desperate.  They are going to do this to you when you go on vacation.  Please review my case again.  Thanks.*
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We apologize for the inconvenience the customer is still experiencing and the customer's address to our Regional Manager of home delivery [redacted] to follow with the distribution officer and their management team to correct the delivery. If you have any further questions or request please contact us at 800-284-3233.

I am rejecting this response because: The problem is still the same.     The paper was wet, not in a plastic bag on the 5th.   It is not inside our security gate by front door.  Sunday 5-8, did not receive the paper until 9 a.m.  [redacted]

Customer account was stopped on 06/04/20127 and was refunded $15.78 back to the original from of payment on the credit card ending in [redacted] on 06/12/2017. Please verify on your billing statement around that date and it will be a positive balance. If you have any further questions or requests...

please feel free to contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for the hard work to set a standard for future consumers concerning contract law in California.

I am rejecting this response because: the Sacramento Bee Finance department...

has not yet contacted me, and it was their decision in this matter that caused this complaint to be filed.  I will let you know if they have changed their mind to issue a full refund as they initially promised, but in the meantime I have filed a complaint with the State Attorney General’s Office, and also intend to file a complaint with the Sacramento County District Attorney’s Office as well as claim in Sacramento County Small Claims Court. Best regards[redacted]

Contacted customer about outstanding balance and customer stated that he had emails to editorial about cancelling delivery due to political stance. Customer account has been waived and left at a zero balance. ARM Solutions will be notified of the zero balance and removed from any...

collection listings. If you have any further questions or request please feel free to contact us at [redacted].

Attempted to contact customer about the policy and delivery request. Customer account will be reviewed with distribution management team to rectify delivery request. If you have any further questions or concerns please contact us at [redacted].

I am rejecting this response because: I received a call from the Bee on Thursday 1/7/16 assuring me that the deliveries would stop by 1/8/16.  However, I received the daily delivery on Friday 1/8/16, Saturday 1/9/16 and this morning, Sunday 1/10/16. Please see attached picture of paper in my driveway this morning.

Customer has been contacted and verified delivery issues with customer during the time of the call. Customer account will be credited three weeks plus the delivery escalation will be sent to the distribution and management team to correct delivery. If you have any further requests or...

questions please feel free to contact us at [redacted].

The customer account has been sent to Finance management for research and we will contact the customer direct with resolution. If you have any further questions or request please feel free to contact us at [redacted]

Customer account has been adjusted to a zero balance to honor customer request to stop service on expiration date. As per ARM Solutions they are a non credit reporting agency and this will not impact your credit score or credit report. They will be notified to remove your account from any collection...

call or mail list. If you have any further questions or requests please feel free to contact us at [redacted].

We will honor your request and have 01/02 & 01/03 delivered to you by a service runner. If you have any further request or concerns please feel to contact us at [redacted].