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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
HOWEVER, the newspaper was NOT delivered today so this issue continues to be ongoing

Thank you for The Sacramento Bee,   We appreciate your readership however as per your request we do have a temporary stop in place from 04/12-04/29. Our vacation policy did change September of 2012 when our digital launch came into effect. With having digital plus it will allow you...

to access The Bee 24/7 wherever you are in the world. We do have two other options during your vacation such as us holding those papers and delivering them upon your return or donating the papers to your local schools. If you need any assistance with activating your digital that's included with your subscription please go to our site at [redacted]activate or contact us at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for your help!!! Your service is fantastic.-[redacted]

Customer account has been verified and left at a zero balance. [redacted] is a third party vendor and a non credit reporting agency. This will not impact your credit score or credit report and you will be removed from their records. If you have any further questions or requests please feel...

free to contact us at 800-284-3233.

The last complaint registered on this account was 9/8/16. The Regional Manager called Mr. [redacted] on 9/28/16 and spoke with the distributor about the delivery. On 10/22/16, our VIP rep called the Mr. [redacted] and left a message regarding the delivery as well. She also sent a message to the distributor....

Since 10/22/16, we have not received any calls or emails regarding the delivery problems. We can only assume the service was corrected.The regional manager will be sending out an apology letter today 11/16/16.Thank you

Customer account has been verified that they are not active and phone number will be added to our Do Not Call list. Also the email address will be removed from receiving any incoming emails. If you have any further questions or requests please feel free to contact us at [redacted].

Customer account has been reviewed by management and has been left at a zero balance and the account will be removed from any collection listings. ARM Solutions is a non credit reporting agency and this will no impact your credit score or credit report. If you have any further...

questions or concerns please contact us at 800-284-3233.

Contacted customer however customer was unavailable at the time. I left a message for customer with supervisor contact for assistance on the billing issue. If you have any further questions or requests please contact us at [redacted].

Attempted to contact customer about the duplicate charge and provided a direct line to a supervisor for follow up. If you have any further questions or concerns please feel free to contact us at [redacted].

The account for the [redacted] residence is on a Sunday only subscription. The change was made on 7/8/15. The rate on the account is for Sunday only. We do apologize for the inconvenience of the daily papers. As of 7/13/15, this delivery area was taken over by a new distribution company. This complaint...

has been registered with the new company and given to the Regional Manager. There are several message reminders on the account to deliver on Sunday only. The manager will follow up on this immediately for resolution. Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Thank you for your patience,     We have reviewed your account and you have a zero balance. We will notify [redacted] to remove you from any collection lists. If you have any further questions please contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, so long as I do receive a statement showing $0.00 balance within 2 weeks.

This address has been given the Operations Manager of Home Delivery. There is no active account at this address and the resident should not be receiving any papers at any time. We have contacted the resident to inform her of the resolution. All deliveries will be stopped as of 1/8/16.Please feel...

free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer's account was cleared on 10/8/15. Customer has been receiving the Sunday paper since 10/15/13. The account was originally started with a Groupon offer. Prior to the Groupon offer expiring, The Bee sent out a renewal notice on 3/10/14. Ms. [redacted] renewed at that time by paying for another 52...

weeks of Sunday delivery. As standard practice, The Bee sent out a renewal on 3/23/15 (prior to the expiration date of 4/12/15). A second renewal was sent on 5/11/15 and a third renewal on 6/15/15. All renewal notices state, "The paper will continue automatically, unless The Bee is notified otherwise." The Bee also sends out email reminders and makes phone calls to contact the customer. In this case, the amount of $10.01 was cleared and the collection vendor was contacted to stop any further notifications. The collection vendor (A.R.M) is a third party vendor who sends out final notices to collect on past balances. The Bee does not report subscription accounts to any collection agency or bureau. The A.R.M notifications do not show up on any customer's credit report.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Contacted was customer this morning about inconsistent delivery and customer's information was sent to the West Region Director of Distribution [redacted] to assist with correcting the delivery moving forward. If you have any further requests or questions please contact us at 800-284-3233.

Customer has been contacted by a supervisor and a delivery escalation has been communicated to the distribution management team to work the carrier to correct daily delivery. If you have any further questions or request please feel free to contact us at [redacted].

This customer account was cleared on 10/29/15. The customer was stopped 10/8/15 with an amount due of $121.08. The account expired on 7/10/15. The Bee sent out the first renewal notice on 6/22/15. Then, sent one on 8/10/15 & 9/14/15. Since The Bee does not stop subscriptions on the expiration...

date, the account continued on the 90 day grace period. All renewal notices state, "The paper will continue automatically, unless The Bee is notified otherwise." If the paper was stopped in the expiration date, Mr.[redacted] account would have stopped back on 7/18/14. The renewal payment during that time was not posted until 7/23/14. The reason for the grace period is to allow time for the payment to be processed without an interruption in service. As a long time subscriber, we appreciate the readership and we have cleared the account from all collection efforts. We do hope Me. [redacted] decides to renew in the near future.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Consumer states:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because: Thank you for the response. [redacted] (collections agency) documentation states that, "California: As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations." Therefore, I paid the amount of $28.32 on 11/5/16 to [redacted] in order to avoid a negative impact to my credit score. I can provide receipt documentation if requested. Please kindly send me a reimbursement check for $28.32 to my mailing address, and I will consider the matter closed. Thank you.

Customer contacted our customer service on 01/25 about her Sunday 01/24 paper in which they provided a credit for the missed delivery and they also sent a message to the carrier requesting for 01/24 paper to be delivered that same morning. If customer has any further questions please contact our VIP...

team at [redacted]. Thank you!