Complete health and acupuncture

Thank you for your response,    We provided credit for the four days that you did not receive the paper. With the credit your expiration of 04/15/2016 will now be 04/19/16. If you have any further questions please contact us at [redacted].

I am rejecting this response because:  I do have an answering machine that is on all the time in addition to caller ID so that I can see who is calling.  They say they will credit me for 3 weeks.  Are they sending a check?   I will not accept the terms of  a credit from them by saying they will extend my subscription.  I get the paper 365 days a year so I will never get the credit I deserve unless I deduct it from my payment or they give me a refund check.  I finally received my paper yesterday and today but  is still being delivered near the sidewalk at then of my driveway instead on my front porch near the front door.

Spoke with customer to verify if delivery has been corrected and customer stated that it has been corrected for about a week. If you have you any further question or request please contact us at [redacted].

I am rejecting this response because: I called the number provided in the Bee's response.  The Customer Service rep said he would send an URGENT message to the distribution manager and the regional manager and would credit my account to reflect the lack of delivered newspapers.  That was on 12/1 and I still have not received a newspaper (since 11/15/17 when I subscribed) and I have not heard from anyone with the Bee.  The situation is where it was when I made this complaint.

I am...

rejecting this response because:The Sac Bee have been making these comments and promises since 2017, and these deliveries of both the Yes and MVP papers continues to be delivered to my property. I have made over 7 complaints and each time they say that the deliveries epwill cease.Both on March 25 &26, 2018, the Yes and MVP were both thrown in front if my property. THESE DELVERIES HAVE NOT STOPPED!I request Sac Bee to provide the Revdex.com with the number of complaints that we have submitted prior to them getting involved with this nuisance and waste. If these deliveries are not going to stop although sac bee claims they will, other action will be taken to report to aOffice of Inspector General (OIG)for waste, these papers are thrown directly in garbage and we are tired of retrieving them from in front if property, because to don't read them and never subscribed to sac bee for any of their papers,PLEASE STOP THESE DELUVERIES TO OUR HOME. 3/28/2018.

Consumer states 
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Our records show the account was stopped 6/3/17 and restarted 6/6/17. The account expired 6/30/17. There was a renewal notice sent out on 6/12/17 and 7/31/17. The account was stopped as of today 8/8/17. Unfortunately, we do not show the request to stop the paper on 7/3/17. Since the account should...

have been stopped, the Bee has processed a one time adjustment to clear the account. We do apologize for any confusion or inconveniece.  Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank youSacramento Bee VIP Department

Customer agreed to having their account on automatic renewal with a credit card however the payments were being declined as of 01/11/16. During that time we do make several attempts to contact the customer mail, phone and if email is available on the account. Customer did receive the product from...

01/06-04/04 without payment which is why the account was stopped 04/04 for non-payment. Customer did make a payment over the phone however if the customer would like a refund we can process that but the account will still have an outstanding balance. If you have any further questions please contact us at [redacted]

I am rejecting this response because:  Sacramento Bee should individualize billing for each subscriber which can easily be done with subscription billing software.  In this way each customer knows  whether they are paying a weekly, monthly, quarterly, or yearly rate, the amount of that rate, the amount due each month, the balance due, and a separate column to show the history of all previous payments.On 12/27/2016 I requested, "All communication with me should be by
email[redacted] or by USPS, [redacted]."  Instead I receive multiple harassing robocalls from Sacramento Bee daily.  I request these phone calls stop.

Consumers states:They had already phoned me earlier this morning about this and mentioned what would be happening. If your have anymore missing papers for Friday, Saturday or Sunday call her on Monday to inform her of whats happend. I find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you Revdex.com for help with the matter!

This account was stopped 9/3/15 with an amount past due of $80.29. We received a payment on 9/18/15 to clear the balance. Then, on 9/20/15, The Bee received another payment of $77.48 through our automated system. Along with the payment, we also received a new start from one of our Sales vendors. The...

account was restarted on 9/22/15 on a promotional rate of $2.95/week for 26 weeks. The account is currently paid until 3/8/16. As requested, the account has been stopped and a refund will be generated back to [redacted]. There is also a second account at this same address under a different name. This account was started on 10/2/15. To find out more information on the second account, please contact us by phone.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because:I have not been receiving 7-day newspaper service since 11/21/15. I have only received a Sunday newspaper, ever! If you want to start 7-day subscription then it needs to start this Sunday, 12/15/15 with my Groupon expiring 12/15/16.

Spoke with [redacted] about delivery and forwarding all information to [redacted] Director Distribution for west coast for follow up with the delivery and call back to customer.

This address has been removed from all deliveries of free publications. This information on vacant homes has been communicated to the distributor and the regional manager. The distributor will be following up on the route list provided to be sure the publications are delivered to the desginated...

addresses of active customers only. Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Attempted to contact customer and left a message to follow up on refund that the refund check was sent out 08/10/2017. The check was mailed to the same address as the delivery address. Please contact us direct if the check was sent to the incorrect address.

Mr. [redacted]'s phone number has been added to our do not call list as of 12/1/15. This has also been given to all Sales vendors to remove from all current calling files. We do apologize for the inconvenience. The account has been stopped as of 11/7/15. Our standard business practice is to try to...

contact customers after they have stopped to win them back. In this case, we understand Mr. [redacted] no longer wants to be contacted and we have taken the necessary steps to stops the calls.
Please feel free to contact us at [redacted] idf you have any further questions or concerns. 
Thank you

Tell us why here...This request has been provided to the local distributor and regional manager. We have confirmed the address is not on the delivery list and there should not be any MVP deliveries to this address. The address is on the list for the MVP to be mailed. If Mr. [redacted] decides he does...

not want to receive this in the mail, please contact us immediately.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

The customer cancelled on 06/23/16 and received a refund of $13.28 back on the credit card [redacted] on 07/01/16. Customer should see it as a positive amount on their account. If you have any further questions please contact us at [redacted].

Customer refund of $6.40 has been expedited with finance to process with this week's refunds and it was verified that customer is not set to receive any delivery. If you have any further questions or requests please feel free to contact us at [redacted].