Constellation NewEnergy, Inc.

Sales rep from Constellation Falsely Identified themselves as an agent of ***, confirming that I was receiving lowest rates
The sales representative Nick falsely identified himself as a *** Agent, asked to see my *** bill to confirm that I was receiving the lowest rate for my gas billI informed him that I had already been reached by a *** agent to confirm thisHe indicated that he was confirming that this was done correctly, after showing him the bill he said I should be receiving a lower rateI run a small business and took his word for it, He assured me that this was a non-binding contract and to ignore everything that was said over the phone to a person on the line to confirm this contract I was not aware at the time I was signingHe coached me through this like this was routine for him, assuring me that the language was non-binding and that this was just to get a better rateAfter googling Constellation Energy it was clear that many people had a similar experien

My Constellation charges have always been included in my *** BillA few weeks ago, I received a bill for $233.15, which ,is unjustified
I have had a contract with Constellation for my electric serviceThis Fall, I received letters from several other companies that wanted me to chose them as electric supplierMy Constellation bill has always been included in my *** billNot realizing that my contract with constellation had not expired nor was I aware that they charged a $early termination fee, I selected another company with better ratesAfter receiving an email regarding the $fee, I called, explained my situation, I entered into a new year contract with constellation, cancelled contract with OTHER supplier, and was told the $fee would be waivedLast week, I received a bill from constellation for $I had never received a bill directly from them ever beforeThe statement showed zero previous balance and current charges of I called, had

Sales Rep came to my door & asked to switch I said no because I would incur two termination fees from current supplier but was told they were waived
In May of the representative came to my door & I told him no because I would incur termination fees (one for $for thermometer) & one for $ He stated those fees can be waived & proceeded to make a call & handed me the phone for the waiver confirmation Saturday April 30, I received a notice from a collection Agency stating I owed Direct Energy $ I contacted Direct Energy and they said it was the early termination fee & thermostat fee incurred in May of I questioned them why I did not receive any bills from them & went to a collection agency and they said they did not know, otherwise I would have tried to resolve it then & I would have to resolve it through Constellation I called Constellation spoke to Rosa in the Complaint Department & she explained they are not responsible for termination fees th

Payment made yet service disconnected
They upgraded their system that messed up autopay settingWe called on july 2, reset the autopay and made payment for monthsHave confirmation in emailYet the service got disconnected todayCalled them and they said no payment is due & they don't know why the service got disconnectedThey will not send someone for days to restore the serviceThis is ridiculous and unacceptable, having to suffer for their fault

Web site continues to say "Your account is facing disconnection." for months, and they can't won't fix itThis is inaccurate and misleading
Web site continues to say "Your account is facing disconnection." for months, and they can't won't fix itThis is inaccurate and misleading

Said I was a customer since but havent had electrical account that long, did not have correct information on account
I just found out that constellation new energy was my electrical supplier, couldbt figure outwhy my BGE bill was times more than was supposed to beI called to cancel and found that they said I was a customer since 2011, I havent even had my account that longThey didnt have ANY correct contact or information for meWould not give refund, did not even acknowlendge that they had wrong info and have been billing me for god knows how long and over billing me at that I am on budget bill and my bill should only be $they are charging me anywhere from $to $a monthI believe them to be crooks and scavangers and they should rectify the situationI am out over $and that's just what I know of

I've been receiving my gas bills from Constellation up until October My wife contacted the company and was advised it was sent to an email addressI advised my wife that I've never authorized nor received any statement/bill from ConstellationMy wife was told that it'll will corrected and a statement would be mailed outIt's now November and I still have not received a statementMy wife contacted Constellation once more and was told no changes were made as of 11/21/2016.I spoke with a representative by the name of Lexi,I asked her if the company was accredited with the Revdex.com and she refused
Account_Number: ***

This company customer service is not about customers at all I have been with this company for almost years and in the last year Constellation/Star Plus Energy service has been anything but customer friendly I have been a faithful loyal on time paying customer now all of sudden I receive a bill twice my payment because my contract expired I asked why wasn't I informed and a new contract sent to me like the company had did the previous years No response but it was my responsibility and no matter what I decided to do I had to pay the high bill No more rudeness

I never signed up for this *** aggregation and in fact specifically said I'm not interested I'm not paying this bill until it's fixed

It was time for our contract to end with Constellation, and I called and clearly told them after discussing their current costs, I DID NOT want their service any longer There could not have been any misunderstanding, as I was emphatically clear I later get an email, as if I had agreed to a new contract I called the company and told them I had clearly told whoever I spoke with that I did not want to continue service with them I had in fact called Change Electric and agreed to service through them A few days later I get a contract in the mail from Constellation that I did not agree to I never agreed to this contract They are trying to hook wink me back into having their service I should not have to spend my time trying to get out of a contract I never agreed to This is the worst business practice I have seen, forcing your service on people!

Signed agreement in order to save on May, and get two bills in total more than $dollars
If we terminate, they charge $
Pamela S*** kept called us saying we are with constellationThey called to let us renew the agreementMy company signed agreement after their pushing for many times
We email back the agreement on May And then kept receiving bills first:$which we paid alreadysecond: $64.85(billed on June 2nd)third bill: more than $dollarsThe told us they will save us money by bring the rate down, we see no saving money from now on & in future
We want to terminate & without being charged the termination fee since the agreement itself is a SCAM

Constellation offered a promo, where you join with code of *** and receive $best buy gift card for joining days after join with promoClient joined under promo, waiting for promo gift cardClient joined around July after months of calling to find out why promo gift card not yet fulfilled, around Dec 2015/ Jan CS of Constellaion by phone verified account was eligible for promo and suggested to wait another weeksUpon another call, CS rep said promo was handled via vine bridge company, which consumer never heard of and didnt join with, and Constellation suggested consumer called such company and provided a phone number to find out status of promoConsumer wasted long call to a shady company offering "congragulation, you won a cruise" etc, with many shady offers, but no rep was availableso constellation rep have a shady referral instead of offering a solutionwhen calling constellation again noting contact was bad and consumer never had any connection with

I never asked to enroll in Constellation, so for them to send a letter saying that I selected them is deceptive
I received a letter from Constellation stating, We are happy you selected Constellation as your energy supplier and they have already notified my local utility companyMy utility company advised that they cannot make the switch because there was an error, that can be resolved if I call Constellation
I have never heard of Constellation and never selected them as my energy supplierFor them to send a letter saying that I need to call and fix an issue with my provider switch is representation (and deception)

Enrolled into gas supplier program without my knowledge on march 16, 2018, while I was at workOnly correct info was my name and address
On 3/27/2018, received a letter dated 3/20/from constellation confirming my enrollment, at which time I called them to cancel, because I never enrolled, but still charged $on my
DTE energy bill My mother *** ***) spoke to someone at Constellation on 3/4/about the charge, at which time they had the wrong email address and phone number and told they needed to listen to the recording of the transaction and would get back with me She spoke to someone again on 3/10/2018, at which time she was able to listen to the recording and it was a male, but not me who gave a birthdate of *** - mine is *** last four of social as *** - mine is *** email address of ***@gmail.com - mine is ***@gmail.com; and phone number of XXX-XXX something; and I can be reached at XXX-XXX-XXXX or XXX-XXX-XXXX Only willin

I am contacting you today because I have been totally frustrated in attempting to solve my problems through regular customer service protocol I have three electrical accounts for my business with ConstellationMy issues started in when I realized that one of my three monthly payments would consistently get lost , although all three checks were disbursed at the same timeIn working with customer service department we agreed to combined my three accounts in to one parent account and that would combine my multiple payments into one monthly payment(see memo dated Dec 27, 2016)Amazingly, within days the Constellation billing department lost the summary payment and sent my either a late notice or termination warning Because I use my banks bill pay to pay our bills I was able to submit a "proof of payment" which is actually paid electronically and not through the mailNo one ever got back with me but the payments were found and correct to my account(see memo dated Feb 15,

It was time for our contract to end with Constellation, and I called and clearly told them after discussing their current costs, I DID NOT want their service any longer There could not have been any misunderstanding, as I was emphatically clear I later get an email, as if I had agreed to a new contract I called the company and told them I had clearly told whoever I spoke with that I did not want to continue service with them I had in fact called Change Electric and agreed to service through them A few days later I get a contract in the mail from Constellation that I did not agree to I never agreed to this contract They are trying to hook wink me back into having their service I should not have to spend my time trying to get out of a contract I never agreed to This is the worst business practice I have seen, forcing your service on people!

Signed agreement in order to save on May, and get two bills in total more than $dollars
If we terminate, they charge $
Pamela S*** kept called us saying we are with constellationThey called to let us renew the agreementMy company signed agreement after their pushing for many times
We email back the agreement on May And then kept receiving bills first:$which we paid alreadysecond: $64.85(billed on June 2nd)third bill: more than $dollarsThe told us they will save us money by bring the rate down, we see no saving money from now on & in future
We want to terminate & without being charged the termination fee since the agreement itself is a SCAM

Last year I was receiving ads in the mail at my home from Constellation and in October of I wrote to Constellation requesting that they remove my name and address from their mailing listThe mailings stopped for a while then on June I started receiving mail again from Constellation

Both our two companies were with *** solutionsOur contracts were sold to Constellation EnergyThe prices they are charging us is almost double what *** solutions wasWe had no option to opt out of the contract with Constellation

When I signed them as an energy supplier the sales rep said that there is absolutely no cancellation fee of any typeThis was a blatant lie
When I signed them as an energy supplier the sales rep said that there is absolutely no cancellation fee of any typeThis was a blatant lieI recently switched energy supply companies and Constellation promptly sent me a bill for $as an "early termination fee" even though the sales rep said that I could cancel at any time with absolutely no feesI asked him this questions several times while he was at the front door of my houseI am very upset with this blatant lie and sales practice