Constellation NewEnergy, Inc.

On November 11, I called *** to change the supplier of both my gas and electric accounts from Constellation Energy back to***I was informed by*** that I needed a cancellation number from Constellation, and once I received that to call backI called Constellation and received two cancellation numbers, one for gas and one for electricI called*** back and provided them the requested cancellation numbers and was told everything was all set and my service provider would now be switched back to***Today, December 22, receive a gas bill which shows Constellation as my service providerI called*** and was told on their end everything was recorded correctly and I cancelled Constellation back on 11/17/They informed me I had to call Constellation because they didn't cancel my account and recommended I file a Revdex.com complaintI called Constellation back and explained the situationConstellation t

Got a $cancellation fee for when I already fulfilled my year contract They said they send mailer but I never got and automatically renewed
Got a $cancellation fee for when I already fulfilled my year contract They said they send mailer but I never got and they say it is automatically renewed because I never responded I had no clue anything came that I HAD TO respond to Either way, I fulfilled the contract and they charged me $ I did not approve or say I would sign another year but since I did not respond to mailer I did not get I get the fee I want it waived, I fulfilled my original obligation *** Invoice #***

Constellation wrongfully enrolled me into a program I did not consent to
Constellation enrolled me into "budget billing" without my consent once I enrolled with themMy monthly charges were $until I got my first bill and realized this, meaning I was charged a disgusting amount for months without any knowledge of the practiceOnce I discovered this I contacted constellation to fix the issueI was told they would take me off of budget billing and would credit my bill with the erroneous chargesI was told these charges would reflect on the December billThis month I went to check my bill and despite only incurring less than $of new charges, I was billed for $This means that the adjustments to the budget billing (again, without my consent) were NOT correctedI demand that my bill be adjusted correctly as I paid my bill to a balance last month assuming the charges from budget billing were going to be appliedThis is fraud

Are taking their time to pay back credit (over payment) in the amount of $since Nov 1, Not responsive in paying back our money
As of November 1, 2015, I cancelled my natural gas service with ConstellationI was using their "budget billing" plan and had a credit of $After waiting months for my refund, I called to inquire today(4/19/16), only to be told that a refund had never been issuedI was initially told today that I could expect a check in 4-weeks and when I told the person that was unacceptable, it then changed to 7-business daysI couldn't understand the man's nameThis is an unacceptable practiceIf I owed Constellation $for months, I would have no service and collection agencies harassing me

Have been a NYSEG customer for over years Recently started seeing I was being charged by Constellation Energy Did not authorize this service Due to being a senior citizen on a fixed income this charge makes a huge difference in my finances Contacted Constellation to have this discontinued immediatelyConstellation informed me it would take one to two billing cycles to remove this from my bill Considering it took them no time to add this to my bill I find this unlikely It is the end of the month so one billing cycle makes sense, this would be January February's billing cycle charge is unacceptableNo correspondence has occurred between us This generated conversation at my place of work and three other NYSEG users are having the same issue They also have contacted Constellation to discontinue services they don't feel they authorized or want

I've been receiving my gas bills from Constellation up until October My wife contacted the company and was advised it was sent to an email addressI advised my wife that I've never authorized nor received any statement/bill from ConstellationMy wife was told that it'll will corrected and a statement would be mailed outIt's now November and I still have not received a statementMy wife contacted Constellation once more and was told no changes were made as of 11/21/2016.I spoke with a representative by the name of Lexi,I asked her if the company was accredited with the Revdex.com and she refused
Account_Number: ***

11.21.2016To Revdex.com:I am writing because I have a dilemmaMy electricity supplier Constellation New Energy double charged me on the Septbill $I have called & emailed *** and Consttimes and each has blamed the otherI did mail Constellation a similar pact of evidence a month ago and didn't hear backCAn I get some relief - I have sent my last electric bills & proof of payment (except for Novbill which I haven't paid)July bill - Supplier charges 156.94AugBill 133.76SeptBill & 156.94OctBill 93.14NovBill 101.17The Sept., OctBills were pd- I don't want my electric turned off or double pay.***, ***, Etna, Ohio 43062Phone ***, Email ***

Constellation failed to link my account to *** and my services was cut off on Tuesday July 17,
Constellation failed to link my account(***) to *** and my services was cut off on Tuesday July 17, I have made multiple attempts to have my services cut back on since this error was on Constellation, But all I would get is I apologize for this, but we have to restart your services over againI have had this account since April 18,(#***)This was on TuesdayI agreed to do that to get my services reactivated and the young lady who assisted me stated that "she guarantee that my services would be back on the next dayThis was WednesdayCome Thursday afternoon I called back in to check when my services tech would be out and we discovered that the young lady put down the wrong addressMale(at this point) stated that he would research and escalate this to his supervisor and call me back(pm)I never got that call back, so I atte

pd to constellation should have come from *** Constellation can't explain what invoice is for Feel refund is in order Electric service
Contacted *** who the bill usually comes from Was referred to contact Constellation was also told should never receive a bill from constellation.upon contacting constellation numerous times they continue to say they are researching the issue to determine what the invoice was for We feel a refund is due or that the invoice should be credited to our *** account

Sold an electric plan that they did not have
I switched electric energy plans in SeptThe agent sold me a plan that provides for $bill credit ($when reaching over kWh and $when reaching over 2K kWh)I did not get the credit since SeptA manager followed up and verified the call with the agent and confirmed that I was told I will get $bill credit as indicated above
The should honor what they have sold me and not just say we sold you the wrong planI have tried several times and they are not listeningIt is absolutely their fault

Both our two companies were with *** solutionsOur contracts were sold to Constellation EnergyThe prices they are charging us is almost double what *** solutions wasWe had no option to opt out of the contract with Constellation

I chose Constellation Energy for my residential electric service several months ago, and at the time was promised a $debit card for signing up
I was promised a $debit card for signing up with Constellation Energy SEVERAL months agoI have sent several emails to Constellation, but I have received absolutely NO response or action

Never signed up to have Constellation NewEnergy be the provider for my natural gas
I am a current customer of *** for natural gas or so I thoughtI have always received paperless bills from ***, until recently decided to switch to paper bills through the mailI got my bill in the mail today for May and noticed that I see a charge for a company called Constellation NewEnergy unbeknownst to meUpon doing research on this company and why I was seeing this charge for god know how long, I am lividI never signed up to have Constellation NewEnergy be the supplier for my natural gasMy authorization was never given and I never received anything in the mail stating this company would be my providerThe account number given for Constellation NewEnergy on my *** bill is ***

Constellation made a contract in my name, forged my signature, and has put me in collections for $6,
In fall of 2016, salesman came to my business pitching a new energy planI had no intention of switching since I was happy with my current planI asked for their business cards and they said they did not have anySo I do not know their namesI asked them to leaveWithin a week, I got a contract with a fake email with my name in it, and with my forged signatureWhen I called to report this issue, the customer service representative said they have my recording agreeing to the contractI asked them to play the recording and the voice was not mineSomeone was asked to simply say "yes" to the contract agreementWhen asking to cancel, I was told there would be a large fine (~$6000) to cancel the account
An email was sent to the constellation customer care email on October 24th (ce number SR# 1-***) but that only got a generic response

Their bill pay system double dipped me on my bill for $in February I was told even though I could provide them with proof the money had been taken out of my account, that it would take to weeks to give me my money back Since winter was over and it would take months to use up that much gas I asked them to credit my account It is May 24th now and they claim they sent me a check I asked them just to credit it back to the account since I do not want to wait any longer They claim it will take to business days to investigate whether the check has cleared How incompetent are these people? It should take less than minutes to see it hasn't been cashed and then stop payment and re-credit the account

Was charged a $concentration fee after my month contract
Since February I signed a month contract with Constellation They originally offered my a price of cents per kwh with an early termination fee of $ I recently received a bill and saw that the price went up to cents per kwh That's when I figured that my contract was ended and I was on a month to month plan like most companies would do Therefore, I imediately found another company that was cents and signed a year contract with the same $early termination fee Not long after I cancelled, they sent me a letter stating that I owe them $because I cancelled my contract early I called them and explained that my contract had already ended They told me that they sent me a letter stating that my contract was about to expire, and if I didn't respond, I would automatically start a new contract with another $early termination fee I never received or saw a letter; they claim that it was sent vi

They keep signing me up for their service without my signature or consent
They call and say "we are calling from the company ***" and then offer to show me where their "company name" is on my bill
They knock on my door and say they are from the city to validate I'm receiving some kind of government-provided discount
This is, quite simply, a scam company Stay away

Constellation is sending collections notices threatening termination of supply service, yet my bill is paid in full
*** provides distribution service and Constellation provides supply service *** handles consolidated billing for both I am on automatic payment plan with budget billing, handled by *** My balance due with *** for the consolidated account is showing as $ Yet I received two collection notices on July 22nd (one dated July and one dated July 14) from Constellation Energy The notice dated July says "Constellation has been notified by ***" that I owe $past due The notice dated July says there is a past due balance of $ Neither is correct because my *** bill shows no past due balance whatsoever Constellation in the July notice threatens termination of the account (which may carry additional fees) unless immediate payment is made Yet there is no place to pay on the Constell

pd to constellation should have come from *** Constellation can't explain what invoice is for Feel refund is in order Electric service
Contacted *** who the bill usually comes from Was referred to contact Constellation was also told should never receive a bill from constellation.upon contacting constellation numerous times they continue to say they are researching the issue to determine what the invoice was for We feel a refund is due or that the invoice should be credited to our *** account

This guy who lied about his name and affiliation came into our business and coerced us into signing a consultation (list of tips), turned out account
This guy (originally calling himself Khaliq/Khalil but later changed name to Antonio) who lied about his name and affiliation came into our business and coerced us into signing a consultation (list of tips) on how to reduce our energy bill for ***In reality are discovered later, he created a new electricity account with a Texas company called Constellation Energy, and lied to usAs I checked the surveillance later he was harassing and badgering my mother for minutes to comply with him, before I camePlease help us remove this account, and remove all future scammers like this, or the proper authorities will be involvedHe also took a drink from us without paying for it, and scammed us on top of it, and wasted our precious and valuable time
This guy came in at 2:PM on October 16, and started harassing my mother for