Constellation NewEnergy, Inc.

When I inquired to cancel b/c my rate is higher than market, constellation,&***, I was given a triple the regular cancellation fee &other wrong info
Problem date: October 21,
Account number ***
After learning that my rate is higher than current constellation and *** rates, I contacted them to cancel Initially, the chat person told me that my contract goes thru Oct and could only cancel for $ I was not home, so when I got home I looked into my contract info I called the phone number for constellation, and was told that I had been a customer since I was told that I should have received a letter in August saying I was auto renewing I told her I did not receive any such letter Then she tried to research on the computer the letter, and she couldn't find it either Then she said I must have received this letter, which I did not I told her that the current rate is unfair given it is higher than *** as well as Constellation rates I told

I am contacting you today because I have been totally frustrated in attempting to solve my problems through regular customer service protocol I have three electrical accounts for my business with ConstellationMy issues started in when I realized that one of my three monthly payments would consistently get lost , although all three checks were disbursed at the same timeIn working with customer service department we agreed to combined my three accounts in to one parent account and that would combine my multiple payments into one monthly payment(see memo dated Dec 27, 2016)Amazingly, within days the Constellation billing department lost the summary payment and sent my either a late notice or termination warning Because I use my banks bill pay to pay our bills I was able to submit a "proof of payment" which is actually paid electronically and not through the mailNo one ever got back with me but the payments were found and correct to my account(see memo dated Feb 15,

I paid an early termination fee Business claimed not to have received it Turned it over to a collection agency
I terminated service by Constellation in May I paid timely a $early termination fee 5/17/for my account #XXXXXXXXX My check was cashed by Constellation 5/23/16, but not posted to my account I received a past due notice and called Constellation rep Michelle *** XXX-XXX-XXXX on 7/12/and faxed proof of payment to Michelle She said it would be posted to my account It was not Instead, I received another request for payment from Constellation and emailed proof of payment again on 8/1/to Kiara at Constellation, along with a request to post it to my account It was not Instead, another payment request came from collection agency ***., LP I've received two collection requests and several phone calls from *** despite having also sent *** proof of payment
I don't know what else I c

Was charged a $concentration fee after my month contract
Since February I signed a month contract with Constellation They originally offered my a price of cents per kwh with an early termination fee of $ I recently received a bill and saw that the price went up to cents per kwh That's when I figured that my contract was ended and I was on a month to month plan like most companies would do Therefore, I imediately found another company that was cents and signed a year contract with the same $early termination fee Not long after I cancelled, they sent me a letter stating that I owe them $because I cancelled my contract early I called them and explained that my contract had already ended They told me that they sent me a letter stating that my contract was about to expire, and if I didn't respond, I would automatically start a new contract with another $early termination fee I never received or saw a letter; they claim that it was sent vi

When I signed them as an energy supplier the sales rep said that there is absolutely no cancellation fee of any typeThis was a blatant lie
When I signed them as an energy supplier the sales rep said that there is absolutely no cancellation fee of any typeThis was a blatant lieI recently switched energy supply companies and Constellation promptly sent me a bill for $as an "early termination fee" even though the sales rep said that I could cancel at any time with absolutely no feesI asked him this questions several times while he was at the front door of my houseI am very upset with this blatant lie and sales practice

Two problems:1) I signed up for the service and was promised a $gift cardI have never receivedCalls and emails go unanswered.2) I signed up automatic payment from my bank account and was to receive a $credit on my billI have yet to receive it

Receiving collection notices, never signed up with them, don't even offer service in my area, total scamThey got my info and now sending collections
I received a collection notice in the mail, says original creditor constellation/integrys - account number: *** never heard of them, researched online, energy company, not even in my jurisdiction or area, we use a completely different company and I have never used this companyThen I researched and they are a total scam, they somehow signed me up for some bt energy program, which I never agreed to and now have collections action to extort money from meThis is some kind of strange extortion, identity-theft scam
PROOF: see this screenshot - *** - other people had it happen too! switched their electric service without their approval then send them to collection

Have been a NYSEG customer for over years Recently started seeing I was being charged by Constellation Energy Did not authorize this service Due to being a senior citizen on a fixed income this charge makes a huge difference in my finances Contacted Constellation to have this discontinued immediatelyConstellation informed me it would take one to two billing cycles to remove this from my bill Considering it took them no time to add this to my bill I find this unlikely It is the end of the month so one billing cycle makes sense, this would be January February's billing cycle charge is unacceptableNo correspondence has occurred between us This generated conversation at my place of work and three other NYSEG users are having the same issue They also have contacted Constellation to discontinue services they don't feel they authorized or want

constellation energy used unfair practices to keep billing me for services I asked to terminate over a year ago
constellation contacted me and stated that they will be able to lower my gas and electirc rates with their programi gave the company a try to see if they couldafter a cpl months I noticed that there was no savings and contacted their customer service to stop servicei poke with an agent and I eplained that constellation was not helping and I want to terminate serviceconstellation continued to charge me dollars a month for the next yeari finally reqached out to ask why are they still carging me when my services should be terminatedi was told that just me calling to terminate my service was not specific enough and although they terminated the electric side of the bill the gas side was still in effecti have an email from them of when I asked for them to terminate and they agreednow my bill is several thousands over and no one from that company will help

You call them to cancel service and they tell you they will and then do not Said they would cancel if they could not find a better rate and never did Then their website would never send a correct verification code to log in to see what was going on

We noticed that our account had not been credited for a payment made through our bank's billing serviceCheck has cleared through StarTex's bank
We looked on line to check on credit to our Constellation for the most recent paymentOur account did not show the creditWe called Constellation and they could not find our paymentWe called our bank and they showed the payment was made AND CLEARED through Constellation's StarTex *** accountConstellation tells us that they are researching this, when in the meantime we receive a DISCONNECT NOTICE for 7/19/(the bill was due on 7/3/and paid prior to the due date)This is unconscionable that 3-year customers who have a strong payment history would such short notice to resolve the issueOur account is now on holdWe are expending an inordinate amount of time dealing with an issue that is Constellation's problemThis is taking far too long to resolve

One day one lady came from constellation energy company to my business and and said we ha better price for electronic services our price is fixed and I told her no I dont want itAnd she came again and told me many things and I reject her offer and she came again third time and offer me and and she opend a account..and I didnt even used their service for months and some other energy suppliers open a account without my permission and constellation account closed due to new account opend..now I received the email it says I owe them for what I dont know even if it is cancellation fees they didnt disclosed anywhere how much is it..Iam receiving phone calls from different phone numbers saying I owe them money which I didnt even use for a month.Iam feeling harassed by this issue I really need help..I never heard that big amount for something I didnt used...and the account is already cancelled I have a account number for this constellat
Product_Or_Service: Energy distribution
Acco

Constellation Energy enrolled me into a plan that I did not request or ask to been rolled in My Light bill has been fluctuating each month and today I took the time to call the light company and was told that I was signed up with Constellation Energy and that each month from May by account was being increased to one total or another., Example in May I paid additional cost of $54.76, June $69.40, July $93.07and August $99.04.I called and spoke to a Jackie at Constellation Energy that tried to get to the bottom and was unable to I asked her to please ensure me that I am not a customer of her company and I and I am requesting this in writing that I am not a customer Jackie told me she was sending me to a resolution unit to helpShe stated to days I may get a letter I was then transferred to a Rose ID#***,she was as rude as she could with me trying to explain to her my issue I did not sign up for this service at these rate/ cost and that I do not want the service she proc

door to door sales techniques that I consider aggressive, deceptive, and what most people would consider harrassment
On Sep 20th at approximately I answered a knock at my front door The person at the door wearing a deceiving BGE name badge (the competition), demanded to see my BGE bill Since we had these people knock on our door X in the past couple of years I knew that it was a door to door salesperson and I did not want any parts of switching or showing them my bill, hence the reason for my NO SOLICITING sign clearly posted on front door When I mention the sign, they state we received a letter a week or so prior to their visit as if that makes it OK to still knock on my door and attempt to make a sale I say not interested, shut the screen door to mud room and shut the 2nd door behind me She starts yelling after me opens my screen door, steps into my mud room and begins beating on my door and ringing the door bell for at least minutes I was shocked, I call my hus

Salesman with uniform of Exelon Company mislead the price of Electricity and Gas and changed my contract with ComEd & Nicor Gas to higher rates
Date&Time: May 10,5:30pm
ComEdAccount#:XXXXXXXXXX
ComEd with *** Energy Services (Electricity): current rate $0.06806/kwh
new rate $0.0759/kwh
*** Gas:
current rate $0.0588/All Therms
new rate $37.9/All Therms
Confirmation# for switching to new service:XXXXXXX
Serviceman: *** *** Phone XXX-XXX-XXXX hand-written name and phone on paper - no name card
He said I paid double to ** *** which I should have not done since last year, even though I did not take any actionIt was incorrectThere was no rate on the paper for my 4/2/bill, he misled his rate is half $7.59) of my current rate ($kwh) which is my average daily use, not the rate
He also said my *** Gas rate ($0.0588) is higher than his rate (379)He wrote down only and no decimal pointHowever, when he gave me the UNIFORM DISCLOSURE STATEM

I have never signed up for ConstellationI have never even heard of constellationI have always had *** and paid all my bills Now out of no where i'm receiving letters from a collections agency saying that I owe money I've never opened an account with this company

I had no past due balance on my account Constellation Energy cut my gas off Cars were in the drivewayDinner was cooking and half way through dinner the meal stopped, I went to a meetingWhen I returned home..My son informed me that he could not serve my daughter with digestive issues dinnerShe is on a strict dietShe needs to eat at a certain timeHe told me the gas was offConstellation does not have an after hours emergency numberI was extremely upset because I did not have a past due balanceI emailed Constellation Customer Care, on 7/29/they acknowledged receiptI informed them that it was extremely important that my gas is turned on immediately because my daughter has health issues I was given a date of 8/2/18, I informed the Constellation Representative that would not doI needed on due my daughter's health issue and it is too expensive for me to go to a hotelThis is not a good time for my gas to be off my daughter will get ill and I do not need her to

I have never signed up for ConstellationI have never even heard of constellationI have always had *** and paid all my bills Now out of no where i'm receiving letters from a collections agency saying that I owe money I've never opened an account with this company

Customer service rep entered wrong address and the company refuse to fix it
I called *** to come back to them as my provider.The first time they said the application failed and then they took another application with my social security number and entered the wrong address as my service address and refused to send the disconnect orderThey said I will not be responsible for the bill but the service is still on in my name at an address

Very poor customer service response and not making good on promising to call back regarding issues with a bill
I received my bill for the current month, shocked to find it doubled what is ($more than usual) I called on 12/27/to attempt to figure out where the extra charges are coming from The gentleman I spoke to put me on hold but could not seem to find where the charges were coming from, so told me he was going to look into it and get back to me that day
On 12/28, after not hearing back from him, I called again After speaking to someone who also could not seem to assist me in understanding these charges I asked to speak to a supervisor (Michelle P from the Michigan call center) She too seemed confused by the charges, other than being able to tell me that they were trcharges (the difference between what we paid in budget billing and the cost of what we actually used in electricity) She told me she was going to create a spread-sheet, email it to me