Constellation NewEnergy, Inc.

Constellation energy charged me on my gas bill without ever taking my consent for my people's gas account.I want their amount taken out front my bill
Constellation energy charged me on my gas bill and put themselves as my supplier and charged my gas billThey added their charge onto my people's gas bill account number XXXXXXXXXXXXX for the month of January and February without ever taking my permission or having me sign any contractThey send some sales rep over my house and made my mom sign something when the actual people's gas account is in my name not hersThey did not want to refund when I called them neither did they want to help

This guy who lied about his name and affiliation came into our business and coerced us into signing a consultation (list of tips), turned out account
This guy (originally calling himself Khaliq/Khalil but later changed name to Antonio) who lied about his name and affiliation came into our business and coerced us into signing a consultation (list of tips) on how to reduce our energy bill for ***In reality are discovered later, he created a new electricity account with a Texas company called Constellation Energy, and lied to usAs I checked the surveillance later he was harassing and badgering my mother for minutes to comply with him, before I camePlease help us remove this account, and remove all future scammers like this, or the proper authorities will be involvedHe also took a drink from us without paying for it, and scammed us on top of it, and wasted our precious and valuable time
This guy came in at 2:PM on October 16, and started harassing my mother for

Customer service rep entered wrong address and the company refuse to fix it
I called *** to come back to them as my provider.The first time they said the application failed and then they took another application with my social security number and entered the wrong address as my service address and refused to send the disconnect orderThey said I will not be responsible for the bill but the service is still on in my name at an address

Sales Rep came to my door & asked to switch I said no because I would incur two termination fees from current supplier but was told they were waived
In May of the representative came to my door & I told him no because I would incur termination fees (one for $for thermometer) & one for $ He stated those fees can be waived & proceeded to make a call & handed me the phone for the waiver confirmation Saturday April 30, I received a notice from a collection Agency stating I owed Direct Energy $ I contacted Direct Energy and they said it was the early termination fee & thermostat fee incurred in May of I questioned them why I did not receive any bills from them & went to a collection agency and they said they did not know, otherwise I would have tried to resolve it then & I would have to resolve it through Constellation I called Constellation spoke to Rosa in the Complaint Department & she explained they are not responsible for termination fees th

Sales reps were going door to door in *** ** and tricking people into switching electrical service
On July 1st sales reps for Constellation came to our house and told us that we were supposed to have received a $gift card from our electrical provider, *** *** They claimed that they needed to see our electrical bill to make sure we would receive itThey also told us that we would need to sign a paper and assured us that it was just to verify that they had talked to us about itWe told them no thank you (they were trying to trick us into switching to their service)
A little while later another employee came to the door and began beating on it loudlyMy elderly mother just locked the door and waited for them to leaveOur neighbors told they had the same experienceI went to the police and reported the behaviorThey checked with Ameren and confirmed that there was no such gift card

I tried to call three times in regards to switching over our condominium complex of units to constellation All three times I called your "sales" department, someone picked up and just disconnected the call Guess business must be good to be turning away new customers Horrible experienceStay away

Very bad customer service, and they do not honor their website offers
Bad company with bad customer service
Their renewal website doesn't workComplained on June about that, and also inquiring why I never received the $gift card
They never replied
I had to write again, and only days later they replied, asking me to call (so, why an email for customer service)
They offer a $for customers in their website, and I inquired about that to renew, and was not offeredIt means I would pay exactly same price as new customers, and won't receive the $gift card
I asked cancelled the service and return my energy to ***

A door-to-door representative went to our elderly client's home a year ago soliciting a better rate for gas The rate that the client is paying is times the rate charge provided by our local supplier, which the client was deterred from Today I called Constellation with the elderly client to cancel his account with them and informed them of the rate issue The client is being charged $a therm while the local company charges $a therm I was told the best negotiable rate they could offer would be at $a therm We declined their offer and proceeded with the cancellation Since the client was locked in at their rate for months and only have gone by, they are now charging a cancellation fee of $on top of their $a therm I told them that we will be disputing the cancellation charge and reporting them to the Revdex.com They guaranteed our client a lower rate than the local supplier, but ended up charging him times the amount for a whole year and will not

Most incompetent billing practices of any company I have dealt with in yearsHave been "enrolled" in auto-pay for months, never had a draft taken out of my accountWebsite says account is overdue months ago, even though I actually overpaid (and enrolled in auto-pay!)Shows I am scheduled for auto-draft on a date in the past! Nightmare to deal with themReps on phone have no idea what they're talking aboutDo not enroll -- you will regret itGo with *** or one of the more stable companies

Sales reps were going door to door in *** ** and tricking people into switching electrical service
On July 1st sales reps for Constellation came to our house and told us that we were supposed to have received a $gift card from our electrical provider, *** *** They claimed that they needed to see our electrical bill to make sure we would receive itThey also told us that we would need to sign a paper and assured us that it was just to verify that they had talked to us about itWe told them no thank you (they were trying to trick us into switching to their service)
A little while later another employee came to the door and began beating on it loudlyMy elderly mother just locked the door and waited for them to leaveOur neighbors told they had the same experienceI went to the police and reported the behaviorThey checked with Ameren and confirmed that there was no such gift card

Got a $cancellation fee for when I already fulfilled my year contract They said they send mailer but I never got and automatically renewed
Got a $cancellation fee for when I already fulfilled my year contract They said they send mailer but I never got and they say it is automatically renewed because I never responded I had no clue anything came that I HAD TO respond to Either way, I fulfilled the contract and they charged me $ I did not approve or say I would sign another year but since I did not respond to mailer I did not get I get the fee I want it waived, I fulfilled my original obligation *** Invoice #***

gift card not delivered
l was offered dollars in gift cards if l switched my gas and electric to constellation l switched and got a dollar gift card for the pass two weeks l have been in touch with there customer service deptfive times they keep telling me they are going to email me the card.Constellation is just giving me the run around and no dollar gift card.l feel they are taking advantage of seniors citizens

A door-to-door representative went to our elderly client's home a year ago soliciting a better rate for gas The rate that the client is paying is times the rate charge provided by our local supplier, which the client was deterred from Today I called Constellation with the elderly client to cancel his account with them and informed them of the rate issue The client is being charged $a therm while the local company charges $a therm I was told the best negotiable rate they could offer would be at $a therm We declined their offer and proceeded with the cancellation Since the client was locked in at their rate for months and only have gone by, they are now charging a cancellation fee of $on top of their $a therm I told them that we will be disputing the cancellation charge and reporting them to the Revdex.com They guaranteed our client a lower rate than the local supplier, but ended up charging him times the amount for a whole year and will not

This company continues to harass me for services I never signed up forThe account was sent to collections; it was disputed, but they still billing
Someone wearing a constellations shirt came to my door asking me to sign up for their servicesEven after I informed him that I was not interested, this sales person apparently still signed me upWhen Constellations appeared on my PsE&G bill I told PSE&G that I didn't want those services and they removed it from my billThat's when constellations started sending bills separate from PSE&G even though I was already paying PSE&G for both my gas and electric services
Eventually Constellations sent the account ($236.80) to "Credit Protection Association L.P" and on January 20, I disputed the claimI was told by the collection agent that I had nothing else to worry about
In April and May of I received a brand new bill from Constellations for services they claimed they provided in March and April of At this point the b

A young man came to my door telling me my utility bills were 'in default' I asked how this could be since I generally paid ahead month on these He immediately said, "Um, not your bill, but your rate is in default." However he repeated this 'default' statement several more times despite my correcting him after each one I asked if he was with *** - who was our region's joint community consumer provider of both gas & electric He said he was I asked him at least times if he was with *** and each time I got a 'yes' Then I pointed out to him his ID badge was with Constellation Energy and that to my knowledge it they were not part of our community's power provider He then said, "We're all the same only this company locks in your rate." He then said many of my neighbors had signed up with him I informed him that was a neat trick since none of them were at home at this time of day He recovered to say, "Oh, not here but on other streets." A more glib salesperson I've

Constellation energy charged me on my gas bill without ever taking my consent for my people's gas account.I want their amount taken out front my bill
Constellation energy charged me on my gas bill and put themselves as my supplier and charged my gas billThey added their charge onto my people's gas bill account number XXXXXXXXXXXXX for the month of January and February without ever taking my permission or having me sign any contractThey send some sales rep over my house and made my mom sign something when the actual people's gas account is in my name not hersThey did not want to refund when I called them neither did they want to help

August 28,2017To Whom I Hope It Concerns:Constellation New Energy has been harassing me about money owed due to cancelling a contract with them, I did not sign a contract with themThe harassment began with calls and emails to my general manager and then emails to me in June of The man who signed the contract with thisgroup is deceasedI have included his death certificateIn a phone canversation with Constellation onNovember 1,I was told to fax Mr***'s death certificate and a letter to them and there wouldbe no penaltiesA copy of the original fax is included in this mailingI have witness of the phoneconversation through an agent from *** who listened in.Susan *** OH

I received bill from Constellation, CO for $I am asked to pay this bill to avoid collection actionI never sign contract with Constellation, CoI have same gas company for years and my bills are payed

Locked in a contract-ripped off & overcharged!
We were duped into this 'alleged' contractWe kept asking for proof of one and were told it was 'verbal'The owner was under the impression he was locking his rate in for years and Constellation stated he signed up for 4! Nothing was was ever clear with this company.They now want to charge over $to get out of this 'alleged contract' and refuse to lower their rate to what they are now offering to other customersIf we make the switch to another company (which we are going to do) the cost for cancellation will be absorbed because of the SIGNIFICANT difference in cost
When we did the math on the bill, we are actually paying EVEN MORE than what is on this 'alleged' contract!!
I had to speak with a supervisor to get the fee for cancellation after several promises of return calls I never received.Very very poor customer service.THIS COMPANY IS A NIGHTMARE-I WOULD STAY FAR FAR AWAY!

Unprofessional service rep, possibly a scammer
Man came to my door at 5:pm claiming to be a service rep for ConstellationI do not use ConstellationHe tried to get me to let him into my apartment to see my billsI told him to leaveHe tried a few more times before he left after I repeatedly told him I do not get service from Constellation