Constellation NewEnergy, Inc.

Two representatives from Constellation came to my home with information on Energy Service Companies (ESCOs)They promised a lotThey said if I signed up with them my energy rates would be locked in for the length of my contract, and my energy costs would probably be loweredThey also said I would get a $gift card in the mail My rates might have been locked in, but my bills didn't go downThe gift card never showed up, eitherI called to cancel my service more than two months later, after I had given their rates a try, and I was told by the representative on the phone that there was never any gift card attached to the accountOverall, I just found the company representatives to be rather dishonestWhile savings on my energy bill was never guaranteed (so says the fine print), the representatives did lie to me about getting the gift cardAt the very least, they misrepresented what I had to do to get itI thought all I had to do was sign a contract with them, and a gift card

In Dec Darren L*** & Jarett L*** from *** in Eastham visited the hotel I was managing to sell me a contract to purchase energy from ConstellationI told them that the hotel was for sale & it didn't make sense to enter into a contractThey assured me that if the hotel sold I could cancel the contractBecause I had done business with them in the past, I trusted them and signed the contract without reading the small printWhen the hotel unexpectedly sold in March after being on the market for years, I emailed Constellation to terminate the serviceI was told that the contract could not be canceled and I was personally liable for the early termination fee of $17,344.I contacted Darren L*** and he said not to worry because Constellation would not go after meHe claimed that he advised several of his customers to do this and it workedIn other words, they were dishonest and intentionally lied just to get the contract and then advised their customers how t

I received bill from Constellation, CO for $I am asked to pay this bill to avoid collection actionI never sign contract with Constellation, CoI have same gas company for years and my bills are payed

I tried to call three times in regards to switching over our condominium complex of units to constellation All three times I called your "sales" department, someone picked up and just disconnected the call Guess business must be good to be turning away new customers Horrible experienceStay away

Switch three properties to Constellation Energy for service and they refused to send me the gift cards associated with the transfers
I spent two and a half hours on the telephone with Constellation Energy to transfer my service to their company for three homes that I ownThe incentive was a three-year lockamount and for that a gift cardI had over eight metres to transfer and did soI've now been trying for Days to redeem my gift cardsConstellation Energy won't send me the gift cards telling me that their virtualI don't have access to obtain those I suggested that they take the gift card amounts off my bills and they won't do that I am at a lossWhen I called to speak to people I'm told I'll be transferred to a supervisor when in actuality I am transferred to a co-worker very frustratingI believe I know should get out of this contract unless they honor and give me the gift cards for the amount of money I'm entitled

Employee switched our power provider without permission
One weekend employees for this company entered our private apartment building, and were going door to door inside (which is a huge privacy issue in and of itself)When we answered they told us that they wanted to lock our energy bills in so we couldn't be uncharged and that they work directly with National GridThey requested copies of our electric bills which is when I told them we would not be switching and that we did not have a bill to give them
They kept badgering that they just wanted to see a bill so that they could help usI informed them we were not interested and closed the doorThey knocked again, and when I opened they tried explaining for a second time that they just wanted to see a billI told them they needed to leave and that we were not interested
I checked my electric bill today, and low and behold, my electric bill is somehow switched over to this company, after my refusal to switchI will be c

Very poor customer service response and not making good on promising to call back regarding issues with a bill
I received my bill for the current month, shocked to find it doubled what is ($more than usual) I called on 12/27/to attempt to figure out where the extra charges are coming from The gentleman I spoke to put me on hold but could not seem to find where the charges were coming from, so told me he was going to look into it and get back to me that day
On 12/28, after not hearing back from him, I called again After speaking to someone who also could not seem to assist me in understanding these charges I asked to speak to a supervisor (Michelle P from the Michigan call center) She too seemed confused by the charges, other than being able to tell me that they were trcharges (the difference between what we paid in budget billing and the cost of what we actually used in electricity) She told me she was going to create a spread-sheet, email it to me

Two problems:1) I signed up for the service and was promised a $gift cardI have never receivedCalls and emails go unanswered.2) I signed up automatic payment from my bank account and was to receive a $credit on my billI have yet to receive it

gift card not delivered
l was offered dollars in gift cards if l switched my gas and electric to constellation l switched and got a dollar gift card for the pass two weeks l have been in touch with there customer service deptfive times they keep telling me they are going to email me the card.Constellation is just giving me the run around and no dollar gift card.l feel they are taking advantage of seniors citizens

Two representatives from Constellation came to my home with information on Energy Service Companies (ESCOs)They promised a lotThey said if I signed up with them my energy rates would be locked in for the length of my contract, and my energy costs would probably be loweredThey also said I would get a $gift card in the mail My rates might have been locked in, but my bills didn't go downThe gift card never showed up, eitherI called to cancel my service more than two months later, after I had given their rates a try, and I was told by the representative on the phone that there was never any gift card attached to the accountOverall, I just found the company representatives to be rather dishonestWhile savings on my energy bill was never guaranteed (so says the fine print), the representatives did lie to me about getting the gift cardAt the very least, they misrepresented what I had to do to get itI thought all I had to do was sign a contract with them, and a gift card

Separate Months I have paid the bill I am now months behind Constellation acknowledges they have problem on their end Yet up for disconnect
Account Nu*** I paid the July 'bill via bill pay which has cleared on 08/08/ We have provided proof of the bill pay via email We still do not have a credit for that payment This month we mailed in our check for the August bill It cleared 09/13/ Yet Constellation is now disconnecting our service My office had to take at least hours today, on the phone and Constellation's suggestion is to go to *** and buy a money card and then call with the money cardSo now I am out another $to pay two months that I've already paid The real icing on the cake is seeing all of these other similar complaints on Revdex.com and that Constellation KNOWS it has a problem on ITS END yet is moving forward with disconnection and forcing customers to pay twice I will be getting a credit one way or another and I will be cha

Constellation failed to link my account to *** and my services was cut off on Tuesday July 17,
Constellation failed to link my account(***) to *** and my services was cut off on Tuesday July 17, I have made multiple attempts to have my services cut back on since this error was on Constellation, But all I would get is I apologize for this, but we have to restart your services over againI have had this account since April 18,(#***)This was on TuesdayI agreed to do that to get my services reactivated and the young lady who assisted me stated that "she guarantee that my services would be back on the next dayThis was WednesdayCome Thursday afternoon I called back in to check when my services tech would be out and we discovered that the young lady put down the wrong addressMale(at this point) stated that he would research and escalate this to his supervisor and call me back(pm)I never got that call back, so I atte

Switch three properties to Constellation Energy for service and they refused to send me the gift cards associated with the transfers
I spent two and a half hours on the telephone with Constellation Energy to transfer my service to their company for three homes that I ownThe incentive was a three-year lockamount and for that a gift cardI had over eight metres to transfer and did soI've now been trying for Days to redeem my gift cardsConstellation Energy won't send me the gift cards telling me that their virtualI don't have access to obtain those I suggested that they take the gift card amounts off my bills and they won't do that I am at a lossWhen I called to speak to people I'm told I'll be transferred to a supervisor when in actuality I am transferred to a co-worker very frustratingI believe I know should get out of this contract unless they honor and give me the gift cards for the amount of money I'm entitled

This company was NOt authorized to be an electric service provider yet they are now charging me astronomical fees on my ***-Electric bill
This company was NOt authorized to be an electric service provider yet they are now charging me astronomical fees on my ***-Electric bill that I can not afford and now I am being threatened to lose Electric svc to my home I've paid the monthly fees to *** for the *** charges but because Constellation has additional fees on my bill that I can not affordmy bill is considered 'late and upaid' I have NEVER been late with a single bill my entire life

I would like to receive my gift card of $
In August of I signed up with Constellation as my electric supplierNinety days later I was supposed to receive a $VISA gift cardI did not receive cardI called again on 12/15/and was supposed to receive a call back in 7-days regarding delivery of gift cardNo one calledOn 1/29/I spoke to several people there who said they were investagating the matterI called again today and still got the same answerThey are supposed to call me backStill waiting on a response

I too have been subject to a switch to this company without my consent Apparently I've been paying almost double what AEP charges Constellation would not help me out other than cancelling the supposed contract No offer of a refund or anything Now I have to wait another bill cycles for the non-ripoff charges to take effect This company is a scam!

I rent my homeStarTex was the electricity provider I selected upon move inI did not approve nor contract with Constellation home warranty when I signed on with StarTexI am getting bills from Constellation and have called numerous times to advise THAT I RENT MY HOME AND HAVE NO USE FOR A HOME WARRANTY! Each time I am told that because I am not the homeowner, they will gladly remove me from their billing--that it was all a mistakeUntil the next billI must say I find it very distasteful that StarTex would use such underhanded tacticsI KNOW I did not agree to this serviceI have read online that many people have the exact complaint as mineAnd share my frustration with trying to make Constellation home warranty quit their fraudulent billingIf this goes on my credit I will sue
Product_Or_Service: Fraudulent billing charges
Account_Number: ***

Constellation is charging us a $early termination fee after months later after we changed our electrical supplier
Constellation NewEnergy is charging us an early termination fee of $Our company is ***, Cr: *** account ID: ***We had changed electrical companies in November of and we went to a company offering us a better supplier rate and we were not told anything about a early termination fee when we signed the contract with constellationIts an unauthorized charge and we weren't notified within daysWe received a statement after months

My Constellation charges have always been included in my *** BillA few weeks ago, I received a bill for $233.15, which ,is unjustified
I have had a contract with Constellation for my electric serviceThis Fall, I received letters from several other companies that wanted me to chose them as electric supplierMy Constellation bill has always been included in my *** billNot realizing that my contract with constellation had not expired nor was I aware that they charged a $early termination fee, I selected another company with better ratesAfter receiving an email regarding the $fee, I called, explained my situation, I entered into a new year contract with constellation, cancelled contract with OTHER supplier, and was told the $fee would be waivedLast week, I received a bill from constellation for $I had never received a bill directly from them ever beforeThe statement showed zero previous balance and current charges of I called, had

August 28,2017To Whom I Hope It Concerns:Constellation New Energy has been harassing me about money owed due to cancelling a contract with them, I did not sign a contract with themThe harassment began with calls and emails to my general manager and then emails to me in June of The man who signed the contract with thisgroup is deceasedI have included his death certificateIn a phone canversation with Constellation onNovember 1,I was told to fax Mr***'s death certificate and a letter to them and there wouldbe no penaltiesA copy of the original fax is included in this mailingI have witness of the phoneconversation through an agent from *** who listened in.Susan *** OH