Constellation NewEnergy, Inc.

Are taking their time to pay back credit (over payment) in the amount of $since Nov 1, Not responsive in paying back our money
As of November 1, 2015, I cancelled my natural gas service with ConstellationI was using their "budget billing" plan and had a credit of $After waiting months for my refund, I called to inquire today(4/19/16), only to be told that a refund had never been issuedI was initially told today that I could expect a check in 4-weeks and when I told the person that was unacceptable, it then changed to 7-business daysI couldn't understand the man's nameThis is an unacceptable practiceIf I owed Constellation $for months, I would have no service and collection agencies harassing me

During door-to-door solicitation, company rep told me that I had to buy his company's product; claimed I would violate a city law if I didn't
A representative of this company came to my door around 3pm on Feb 14thHe said that, based on a law passed by the city of Champaign IL, all homes were now required to buy his company's energy productsHe insinuated if I did not sign up, I would be in violation of local lawHe wanted me to show him a bill to see if we already had the serviceHe was overall extremely pushy, and would not leave until I asked him multiple times

Constellation/Integys has a collections company contacting me to pay for home electric service that I never signed up for
I received a bill in the mail from a company I was unfamiliar with last year, Constellation/IntegysThey say I switched my home electric service to them from my main supplier, ***, and say I own them $I called *** and they were unaware of any switch in serviceIt appears I was "slammed" like the phone companies used to do; their sales people signed me up for something I never agreed too, perhaps one of those door to door sales calls? Later, They sent my information to a collection agency whom I contacted and disputed the chargesHowever after their "investigation" they say their client, Constellation/Integrys, says I owe them money
They say I have an account number: *** and a reference number: ***
I am disputing the charges as I never agreed to change my electric supplier

We noticed that our account had not been credited for a payment made through our bank's billing serviceCheck has cleared through StarTex's bank
We looked on line to check on credit to our Constellation for the most recent paymentOur account did not show the creditWe called Constellation and they could not find our paymentWe called our bank and they showed the payment was made AND CLEARED through Constellation's StarTex *** accountConstellation tells us that they are researching this, when in the meantime we receive a DISCONNECT NOTICE for 7/19/(the bill was due on 7/3/and paid prior to the due date)This is unconscionable that 3-year customers who have a strong payment history would such short notice to resolve the issueOur account is now on holdWe are expending an inordinate amount of time dealing with an issue that is Constellation's problemThis is taking far too long to resolve

Last year I was receiving ads in the mail at my home from Constellation and in October of I wrote to Constellation requesting that they remove my name and address from their mailing listThe mailings stopped for a while then on June I started receiving mail again from Constellation

I am receiving collection letters from Constellation Energy Services, and I have NEVER used their services! They are sending me notices that say, "FINAL NOTICE PRIOR TO TERMINATION", and that I owe them $I have no idea who this company is, nor do I believe that I owe them ANY MONEY FOR ANYTHING! I have read accounts online of MANY similar experiences by other unwitting victims of this scam, as well
Product_Or_Service: Constellation Energy Services
Account_Number: XXXXXXXXXXXXXXXXXXXX

I noticed on my DTE bill 3rd party billingI did not approve of this or sign a contract for this serviceThis was added without my knowledge
Nov this company in fraud added their service to my DTE account., I have called them, Chatted online and have sent an emailThey cannot show me a contractI did not authorize their service and would like this taken off my bill and credited back what they should not have billed to me

Program not compatible with level payments, requested to cancel, 2-billing cycles to remove
I was signed up with Constellation NewEnergy under my communities aggregation program, but was not made aware that their program is uncompatible with AEP's level payment programOver the course of 2-months my bill was consistently $higher than average, so I contacted Constellation to cancel
The rep I spoke to was aware that the programs are not compatible (even though I, as the consumer, was never informed) and stated it takes 2-billing cycles to come off my accountTo me this is a form of fraud - If you know the programs are not compatible, you know I'm being overcharged by $a month, yet you still are going to stay on my account for another 2-billing cycles? I will not be paying that portion of my electric bill and would appreciate a refund for the amount I was overcharged during my time in the program

The web site which is supposedly for account management is not and continues to direct you to a referral link to get them more business

Program not compatible with level payments, requested to cancel, 2-billing cycles to remove
I was signed up with Constellation NewEnergy under my communities aggregation program, but was not made aware that their program is uncompatible with AEP's level payment programOver the course of 2-months my bill was consistently $higher than average, so I contacted Constellation to cancel
The rep I spoke to was aware that the programs are not compatible (even though I, as the consumer, was never informed) and stated it takes 2-billing cycles to come off my accountTo me this is a form of fraud - If you know the programs are not compatible, you know I'm being overcharged by $a month, yet you still are going to stay on my account for another 2-billing cycles? I will not be paying that portion of my electric bill and would appreciate a refund for the amount I was overcharged during my time in the program

I got a letter in the mail claiming that Constellation was going to be my gas providerAnd that my current gas company will no longer be my gas co
Date matter took place 10/10/This company claims they will be my new gas companyI called *** who is now my provider and they said this is not trueThey did not know anything about thisI called this company and they claimed they are the current company and that I was already a customerWas told this by a sales rep
My so called account number is LDC Account Number-***

August 28,2017To Whom I Hope It Concerns:Constellation New Energy has been harassing me about money owed due to cancelling a contract with them, I did not sign a contract with themThe harassment began with calls and emails to my general manager and then emails to me in June of The man who signed the contract with thisgroup is deceasedI have included his death certificateIn a phone canversation with Constellation onNovember 1,I was told to fax Mr***'s death certificate and a letter to them and there wouldbe no penaltiesA copy of the original fax is included in this mailingI have witness of the phoneconversation through an agent from *** who listened in.Susan *** OH

I chose Constellation Energy for my residential electric service several months ago, and at the time was promised a $debit card for signing up
I was promised a $debit card for signing up with Constellation Energy SEVERAL months agoI have sent several emails to Constellation, but I have received absolutely NO response or action

I too have been subject to a switch to this company without my consent Apparently I've been paying almost double what AEP charges Constellation would not help me out other than cancelling the supposed contract No offer of a refund or anything Now I have to wait another bill cycles for the non-ripoff charges to take effect This company is a scam!

Trying to set up an account online and can not reach anyone hello anyone home??>???
I have called several times over hours, the phone number will disconnect sometimes and when you do get someone they have no clue to helpThis seems like a market scamI am concerned that this company has a A ratingThe CEO needs to call customer service and hear tghe poor phone quality service this company hasI am so hoping to cancel and go back to a real company

Sales reps were going door to door in *** ** and tricking people into switching electrical service
On July 1st sales reps for Constellation came to our house and told us that we were supposed to have received a $gift card from our electrical provider, *** *** They claimed that they needed to see our electrical bill to make sure we would receive itThey also told us that we would need to sign a paper and assured us that it was just to verify that they had talked to us about itWe told them no thank you (they were trying to trick us into switching to their service)
A little while later another employee came to the door and began beating on it loudlyMy elderly mother just locked the door and waited for them to leaveOur neighbors told they had the same experienceI went to the police and reported the behaviorThey checked with Ameren and confirmed that there was no such gift card

Very bad customer service, and they do not honor their website offers
Bad company with bad customer service
Their renewal website doesn't workComplained on June about that, and also inquiring why I never received the $gift card
They never replied
I had to write again, and only days later they replied, asking me to call (so, why an email for customer service)
They offer a $for customers in their website, and I inquired about that to renew, and was not offeredIt means I would pay exactly same price as new customers, and won't receive the $gift card
I asked cancelled the service and return my energy to ***

You call them to cancel service and they tell you they will and then do not Said they would cancel if they could not find a better rate and never did Then their website would never send a correct verification code to log in to see what was going on

This guy who lied about his name and affiliation came into our business and coerced us into signing a consultation (list of tips), turned out account
This guy (originally calling himself Khaliq/Khalil but later changed name to Antonio) who lied about his name and affiliation came into our business and coerced us into signing a consultation (list of tips) on how to reduce our energy bill for ***In reality are discovered later, he created a new electricity account with a Texas company called Constellation Energy, and lied to usAs I checked the surveillance later he was harassing and badgering my mother for minutes to comply with him, before I camePlease help us remove this account, and remove all future scammers like this, or the proper authorities will be involvedHe also took a drink from us without paying for it, and scammed us on top of it, and wasted our precious and valuable time
This guy came in at 2:PM on October 16, and started harassing my mother for

Customer service rep entered wrong address and the company refuse to fix it
I called *** to come back to them as my provider.The first time they said the application failed and then they took another application with my social security number and entered the wrong address as my service address and refused to send the disconnect orderThey said I will not be responsible for the bill but the service is still on in my name at an address