Constellation NewEnergy, Inc.

The other day, we received a form letter in the mail from this company telling us about a slight change in their company that would not involve a change for usI had no idea who this company was, but it said it was a third party supplierI called *** and they said that this company had been supplying my energy for years!!! NOT ***!!!! Which is crazy because we never signed anything to switch away from *** told me that constellation is much more expensive then they are and in fact charged us about $more this month than *** would haveNeedless to say, I am livid!! After speaking with constellation, they told me that they had taken over MX energy two years ago, (who I had never signed up with either)I asked them where was the letter telling me that and they said they never sent oneI don't know if it's illegal, but it is certainly under-handed!! And we have been so over-charged for YEARS without ever knowing that our energy wasn't in fact coming from ***I am beside m

I have never in my years encountered such unprofessional & unorganized customer service representatives who could stand to benefit from more extensive training on how to speak to peopleFirst off just dealing with this company is a complete nightmareI received a letter on March 31st giving me the option to opt out & by explaining that I chose this third party electric supplierI called right away within the seven day window to opt out which I did on April 4th & to let the company know that their services was unwarrantedFrom my stand point everything was fine until I received my bill which puzzled me due to the fact that I complied with what the letter statedI met the seven day window needless to say I've spoken to numerous rude customer service representatives who weren't helpful at all.I have received several bills after canceling & being given a confirmation number for the second time.I was assured I wouldn't be billed again well I was charged double this monthOnce

The other day, we received a form letter in the mail from this company telling us about a slight change in their company that would not involve a change for usI had no idea who this company was, but it said it was a third party supplierI called *** and they said that this company had been supplying my energy for years!!! NOT ***!!!! Which is crazy because we never signed anything to switch away from *** told me that constellation is much more expensive then they are and in fact charged us about $more this month than *** would haveNeedless to say, I am livid!! After speaking with constellation, they told me that they had taken over MX energy two years ago, (who I had never signed up with either)I asked them where was the letter telling me that and they said they never sent oneI don't know if it's illegal, but it is certainly under-handed!! And we have been so over-charged for YEARS without ever knowing that our energy wasn't in fact coming from ***I am beside m

Locked in a contract-ripped off & overcharged!
We were duped into this 'alleged' contractWe kept asking for proof of one and were told it was 'verbal'The owner was under the impression he was locking his rate in for years and Constellation stated he signed up for 4! Nothing was was ever clear with this company.They now want to charge over $to get out of this 'alleged contract' and refuse to lower their rate to what they are now offering to other customersIf we make the switch to another company (which we are going to do) the cost for cancellation will be absorbed because of the SIGNIFICANT difference in cost
When we did the math on the bill, we are actually paying EVEN MORE than what is on this 'alleged' contract!!
I had to speak with a supervisor to get the fee for cancellation after several promises of return calls I never received.Very very poor customer service.THIS COMPANY IS A NIGHTMARE-I WOULD STAY FAR FAR AWAY!

Web site continues to say "Your account is facing disconnection." for months, and they can't won't fix itThis is inaccurate and misleading
Web site continues to say "Your account is facing disconnection." for months, and they can't won't fix itThis is inaccurate and misleading

I was legally switched to this company without even knowing that I was getting billed by them
I was a customer of Public Service Electric & Gas for over years all the sudden I was switched to Constellation Energy without my consent why my bill skyrocketed to $a month from only $a monthThis happened beginning April 1st

Complete scam of a company that took money from me without a signed contractThey refuse to provide any contract
I never signed a contract with this company, and I was part of a scam where they billed me multiple times and told me that I owe them money for supplying my electricityI called national grid and they told me that Constellation did not supply any electricity to me and that national grid has been supply and delivering my electricity for the last monthsConstellation refuses to provide any sign contract, and is asking that I pay a $cancellation charge to cancel my accountThis company is a scam

I noticed on my DTE bill 3rd party billingI did not approve of this or sign a contract for this serviceThis was added without my knowledge
Nov this company in fraud added their service to my DTE account., I have called them, Chatted online and have sent an emailThey cannot show me a contractI did not authorize their service and would like this taken off my bill and credited back what they should not have billed to me

They sign me up for their Smart Service Plan for "In-Home Electrical" without my consent
They sign me up for their Smart Service Plan for "In-Home Electrical" without my consent
I did not sign up for this Electrical System coverage for my home
Simply signing up and scamming homeowners for services that homeowners do not want
I tried calling them during business hour and keeps getting a voice message saying that office is now closed and please call back during business hours
Please cancel my enrollment for this service

A young man came to my door telling me my utility bills were 'in default' I asked how this could be since I generally paid ahead month on these He immediately said, "Um, not your bill, but your rate is in default." However he repeated this 'default' statement several more times despite my correcting him after each one I asked if he was with *** - who was our region's joint community consumer provider of both gas & electric He said he was I asked him at least times if he was with *** and each time I got a 'yes' Then I pointed out to him his ID badge was with Constellation Energy and that to my knowledge it they were not part of our community's power provider He then said, "We're all the same only this company locks in your rate." He then said many of my neighbors had signed up with him I informed him that was a neat trick since none of them were at home at this time of day He recovered to say, "Oh, not here but on other streets." A more glib salesperson I've

I got a letter in the mail claiming that Constellation was going to be my gas providerAnd that my current gas company will no longer be my gas co
Date matter took place 10/10/This company claims they will be my new gas companyI called *** who is now my provider and they said this is not trueThey did not know anything about thisI called this company and they claimed they are the current company and that I was already a customerWas told this by a sales rep
My so called account number is LDC Account Number-***

Salesman with uniform of Exelon Company mislead the price of Electricity and Gas and changed my contract with ComEd & Nicor Gas to higher rates
Date&Time: May 10,5:30pm
ComEdAccount#:XXXXXXXXXX
ComEd with *** Energy Services (Electricity): current rate $0.06806/kwh
new rate $0.0759/kwh
*** Gas:
current rate $0.0588/All Therms
new rate $37.9/All Therms
Confirmation# for switching to new service:XXXXXXX
Serviceman: *** *** Phone XXX-XXX-XXXX hand-written name and phone on paper - no name card
He said I paid double to ** *** which I should have not done since last year, even though I did not take any actionIt was incorrectThere was no rate on the paper for my 4/2/bill, he misled his rate is half $7.59) of my current rate ($kwh) which is my average daily use, not the rate
He also said my *** Gas rate ($0.0588) is higher than his rate (379)He wrote down only and no decimal pointHowever, when he gave me the UNIFORM DISCLOSURE STATEM

Move from one building to another building 02/07/18,my old address was *** #***January 18,I went online paid $177.02, conf*, some how never got taken out of checking account, so I call StarTex Power to inquirer why, especially since I received an email for $billI was told the bill was not paid, so the bill from Dec.,January and February was not paid which was $177.02,$and finally bill for that apartment $I call 02/05/18, 02/16/18, 02/19/to make arrangement to pay such a large billI was told StarTex do not make payment arrangement on a close billOn 03/23/I paid $again talk to customer service Keisha conf*, and I was told by several other customer service representative pay what I could pay on the billAfter I paid the bill I have days to pay the rest or I could call collection and make arrangement,so I call and I was directed back to customer service againI'm complaining because the bill was sent

They charged me twice for the same month
I signed up for this program due to the sales gentleman stating to me that my electric bill will be cheaperI received my bill and I am paying almost twice the amount I use to payAfter reviewing my bill BGE charges me for my electric and then constellation energy is charging me for it as wellI called constellation energy they stated that I was in a month contract but due to this they will cancel me for nothing but I have to contact bge for a refundI called bge, bge stayed that since constellation energy charged me a 2nd time I would have to call them backI called constellation energy for the 2nd time now todayThe gentleman with constellation energy stated that it does work like this and it stated that in my contract so they will not refund meI asked to speak to a supervisorA supervisor got in the phone and told me that they charge me and so does bge I said if I would have been told this common sense I would have never signed u

I think the company and the company's agent are suspected of contract fraud
In October, a man claiming to be a broker came to my restaurantHe recommended to me a more favorable price in electricity and coal aboveI believed him and signed two contracts with himHe told me two points, first, I got a more favorable priceSecond, I can cancel the contract at any time, and do not need to pay other feesIn January 2017, I received a gas bill from Constellation NewEnergy, IncI found that the bill fee is not only not cheap, but it is higherSo I call to the call center for help, I hope to get a correct market priceI talked to them twice in a week and did not get a clear answer.In 02/16, their manager told me that there was no way to help meIf I want to cancel the contract, I need to pay a high feeI think this is a contract fraud

I paid an early termination fee Business claimed not to have received it Turned it over to a collection agency
I terminated service by Constellation in May I paid timely a $early termination fee 5/17/for my account #XXXXXXXXX My check was cashed by Constellation 5/23/16, but not posted to my account I received a past due notice and called Constellation rep Michelle *** XXX-XXX-XXXX on 7/12/and faxed proof of payment to Michelle She said it would be posted to my account It was not Instead, I received another request for payment from Constellation and emailed proof of payment again on 8/1/to Kiara at Constellation, along with a request to post it to my account It was not Instead, another payment request came from collection agency ***., LP I've received two collection requests and several phone calls from *** despite having also sent *** proof of payment
I don't know what else I c

Unprofessional service rep, possibly a scammer
Man came to my door at 5:pm claiming to be a service rep for ConstellationI do not use ConstellationHe tried to get me to let him into my apartment to see my billsI told him to leaveHe tried a few more times before he left after I repeatedly told him I do not get service from Constellation

Constellation/Integys has a collections company contacting me to pay for home electric service that I never signed up for
I received a bill in the mail from a company I was unfamiliar with last year, Constellation/IntegysThey say I switched my home electric service to them from my main supplier, ***, and say I own them $I called *** and they were unaware of any switch in serviceIt appears I was "slammed" like the phone companies used to do; their sales people signed me up for something I never agreed too, perhaps one of those door to door sales calls? Later, They sent my information to a collection agency whom I contacted and disputed the chargesHowever after their "investigation" they say their client, Constellation/Integrys, says I owe them money
They say I have an account number: *** and a reference number: ***
I am disputing the charges as I never agreed to change my electric supplier

They auto renewed me at rate much higher than ***When I signed the initial contract, they promised the rate will be much cheaper than ***'s
Account Number ***
I never signed any contract and they auto renewed me for monthsThey said they sent letter at home, which I never receivedThey can't renew unless they get confirmation in writingThere contracts are fraud

We have canceled service back June 2014; but I am still getting bills for the service that I am not receiving
I have requested to cancel service back June 2014; and I was told there is an early but I am still getting bills for the service that I am not receiving I have made multiple attempts to resolve this issue but I they keep sending me billsi am paying PSEG for the supply and service and constellation is billing me for the same supply and I CANT make it stopPLEASE HELP!