Constellation NewEnergy, Inc.

I never signed up for this *** aggregation and in fact specifically said I'm not interested I'm not paying this bill until it's fixed

I paid twice in December and cannot get a refund I renewed my contract in October and was supposed to get credits to my account
I recently renewed my contract with Constellation Energy October and ever since my bills have been wrong I have made numerous calls to get this corrected and to get a refund of $that I overpaid in December I have talked to the following: Anthony, Dana, Kevin, Joe, Neesa, and Katie None of whom I can get a last name People This is ridiculous
Received a bill for $for October (was out of contract) called and explained I did not know my contract expired One of the above persons advised that if I renewed my contract they would apply a $credit to this billWhich would make my bill $ I Paid the $
This call took over an Hour
Well the credit did not get applied and I received a Disconnect Notice with a Late Fee I called back went through the whole scenario again, was advised by Dana-I will get the $Cr

constellation energy used unfair practices to keep billing me for services I asked to terminate over a year ago
constellation contacted me and stated that they will be able to lower my gas and electirc rates with their programi gave the company a try to see if they couldafter a cpl months I noticed that there was no savings and contacted their customer service to stop servicei poke with an agent and I eplained that constellation was not helping and I want to terminate serviceconstellation continued to charge me dollars a month for the next yeari finally reqached out to ask why are they still carging me when my services should be terminatedi was told that just me calling to terminate my service was not specific enough and although they terminated the electric side of the bill the gas side was still in effecti have an email from them of when I asked for them to terminate and they agreednow my bill is several thousands over and no one from that company will help

Constellation wrongfully enrolled me into a program I did not consent to
Constellation enrolled me into "budget billing" without my consent once I enrolled with themMy monthly charges were $until I got my first bill and realized this, meaning I was charged a disgusting amount for months without any knowledge of the practiceOnce I discovered this I contacted constellation to fix the issueI was told they would take me off of budget billing and would credit my bill with the erroneous chargesI was told these charges would reflect on the December billThis month I went to check my bill and despite only incurring less than $of new charges, I was billed for $This means that the adjustments to the budget billing (again, without my consent) were NOT correctedI demand that my bill be adjusted correctly as I paid my bill to a balance last month assuming the charges from budget billing were going to be appliedThis is fraud

Said I was a customer since but havent had electrical account that long, did not have correct information on account
I just found out that constellation new energy was my electrical supplier, couldbt figure outwhy my BGE bill was times more than was supposed to beI called to cancel and found that they said I was a customer since 2011, I havent even had my account that longThey didnt have ANY correct contact or information for meWould not give refund, did not even acknowlendge that they had wrong info and have been billing me for god knows how long and over billing me at that I am on budget bill and my bill should only be $they are charging me anywhere from $to $a monthI believe them to be crooks and scavangers and they should rectify the situationI am out over $and that's just what I know of

They keep signing me up for their service without my signature or consent
They call and say "we are calling from the company ***" and then offer to show me where their "company name" is on my bill
They knock on my door and say they are from the city to validate I'm receiving some kind of government-provided discount
This is, quite simply, a scam company Stay away

I never spoke to any rep from this company, or even heard of this companyThen I receive something in the mail that constellation was my new energy providerThey switched me to their company without my permission

Startex keeps changing my electric rateI have had several issues with their billing inconsistency and them claiming internal error as a reason
I had to accept that they made a mistake and my renewal date was really June 29th, which means I signed up for a renewal lateI renewed on the 30h of July After I filed the complaint my account was switched to cents per month and that changed happened after I renewed and received paperworkEach time I log in to pay a bill they have changed my rate, I am supposed to be under contract for which is what I agreed to, I did not agree to I have enclosed a screenshot of the agreement

Very bad customer service, and they do not honor their website offers
Bad company with bad customer service
Their renewal website doesn't workComplained on June about that, and also inquiring why I never received the $gift card
They never replied
I had to write again, and only days later they replied, asking me to call (so, why an email for customer service)
They offer a $for customers in their website, and I inquired about that to renew, and was not offeredIt means I would pay exactly same price as new customers, and won't receive the $gift card
I asked cancelled the service and return my energy to ***

Their bill pay system double dipped me on my bill for $in February I was told even though I could provide them with proof the money had been taken out of my account, that it would take to weeks to give me my money back Since winter was over and it would take months to use up that much gas I asked them to credit my account It is May 24th now and they claim they sent me a check I asked them just to credit it back to the account since I do not want to wait any longer They claim it will take to business days to investigate whether the check has cleared How incompetent are these people? It should take less than minutes to see it hasn't been cashed and then stop payment and re-credit the account

I have not been issued a refund for double charge that appeared on my gas and electric bill
On January 2,I contacted Constellation Energy
by phone questioning why I had two different gas
Supply details on my bill for this month.I talked to two different people and neither could see the extra charge on my billI then contacted *** and they confirmed the extra charge was on my billOn January 3,I emailed an attached copy of my *** statement showing an extra charge of $to Costellation,*** and the Revdex.comI received a response saying that a representative from the Costellation would be contacting me within2-business daysIt is now January and this issue has not been resolved

I have not been issued a refund for double charge that appeared on my gas and electric bill
On January 2,I contacted Constellation Energy
by phone questioning why I had two different gas
Supply details on my bill for this month.I talked to two different people and neither could see the extra charge on my billI then contacted *** and they confirmed the extra charge was on my billOn January 3,I emailed an attached copy of my *** statement showing an extra charge of $to Costellation,*** and the Revdex.comI received a response saying that a representative from the Costellation would be contacting me within2-business daysIt is now January and this issue has not been resolved

They keep signing me up for their service without my signature or consent
They call and say "we are calling from the company ***" and then offer to show me where their "company name" is on my bill
They knock on my door and say they are from the city to validate I'm receiving some kind of government-provided discount
This is, quite simply, a scam company Stay away

Constellation is sending collections notices threatening termination of supply service, yet my bill is paid in full
*** provides distribution service and Constellation provides supply service *** handles consolidated billing for both I am on automatic payment plan with budget billing, handled by *** My balance due with *** for the consolidated account is showing as $ Yet I received two collection notices on July 22nd (one dated July and one dated July 14) from Constellation Energy The notice dated July says "Constellation has been notified by ***" that I owe $past due The notice dated July says there is a past due balance of $ Neither is correct because my *** bill shows no past due balance whatsoever Constellation in the July notice threatens termination of the account (which may carry additional fees) unless immediate payment is made Yet there is no place to pay on the Constell

I have been charged $dollars extra in my *** bill from this company since June they say they sent letters out I never receive one!!!!!!!
My name is *** and I have a *** account for my electric needs so I got behind on my bill pay and was put on a payment plan through *** and a few months go by and I'm ready to pay my bill off then on the day I go to pay it off they price went up $and I called *** to find out what this charge because I thought it was my current electric charges that *** had hidden fees and they said no that's not from us and then proceeded to tell me I have been charged $dollars extra in my *** bill from this company since June they say they sent letters out which I never received I know this information from *** telling me the process they sent these letter out to option in or out of the program if you don't sign the piece of paper option in or out they automatically option you in and *** sends your bill to

Constellation signed up small business that already had contract, then billed them an outrageous ETF and wouldn't even provide justification for ETF
Constellation sales rep had new secretary sign Utility contract, when one was already in place Contract had very vague language regarding early termination, and did not list a specific fee Secretary was pressured into paying several thousand dollar fee, which business should not have been obligated to pay as secretary was not a company officer/owner When I found out about the situation I contact Gail R***, Analyst, Strategic Credit, Early Termination Resolution for details on how they calculated the ETF to make sure it matched the language in the contract She drug the process out for days, never providing the details She then threatened to turn me into collections when I pressed her harder for the details Once I informed her the client had already paid and I was simply wanting to understand why they were forced to pay wh

I had no past due balance on my account Constellation Energy cut my gas off Cars were in the drivewayDinner was cooking and half way through dinner the meal stopped, I went to a meetingWhen I returned home..My son informed me that he could not serve my daughter with digestive issues dinnerShe is on a strict dietShe needs to eat at a certain timeHe told me the gas was offConstellation does not have an after hours emergency numberI was extremely upset because I did not have a past due balanceI emailed Constellation Customer Care, on 7/29/they acknowledged receiptI informed them that it was extremely important that my gas is turned on immediately because my daughter has health issues I was given a date of 8/2/18, I informed the Constellation Representative that would not doI needed on due my daughter's health issue and it is too expensive for me to go to a hotelThis is not a good time for my gas to be off my daughter will get ill and I do not need her to

They signed a contract on my business behalf on their ownNeither I or my employees were informed or askedThey created it on their own and signed
One of their employee came into our business to advertise their companyThey relentessly and angrily demanded to see our energy statements after refusing it several timesAfter giving them one statement, they automatically switched the contract over from the previous energy company, ***, to their own company without asking or anythingFurthermore, they left without informing anythingAt that point, I assumed that they could not provide any good deals so they leftAbout three weeks later, I receive a letter from *** saying that our contract has been switched to Constellation NewEnergyI called them to cancel that immediately and asked what document they had to switch our contractThey claimed to have a signed contract, which I asked them to send to my businessThey never sent itAfter doing cancellation, I switched back to **

Since August 2016, Constellation has not provided me with a billing statement The company has stated that they have a new contractor that sends out the statement and that they switched me by mistake from a paper bill to sending it by email However,I never was asked, not did I give permission to switch from a paper billing statement to sending it via email Additionally, the email Constellation was sending to is an old email that is not active, therefore I have not received anything from that email address I have called several times and has been told they are working on resolving the issue, however it has been close to months and I still have not received a paper statement, however I am expected to pay a bill I cannot view the charges I have a responsibility to pay, however, Constellation has a responsibility to send me a statement so that I may verify those charges I have been paying bills each month and have not seen the charges for those bill I should not have to keep

Dishonest company that uses deception, flat out lies, and high pressure sales tactics to trick people into switching over
What the salesman told me: there's been some new legislation, and he could make an update to my energy bill so that the rate wouldn't go upI asked if it could go down, he said yes, it just couldn't go upI was given the impression that I was opting into some new program rather than choosing a different supplier
What I was getting: a fixed rate, meaning it couldn't go down, at a rate much higher than my current supplier with a year contract
Even if their service wasn't objectively bad in my scenario, the way they sell it is unethical