Constellation NewEnergy, Inc.

Move from one building to another building 02/07/18,my old address was *** #***January 18,I went online paid $177.02, conf*, some how never got taken out of checking account, so I call StarTex Power to inquirer why, especially since I received an email for $billI was told the bill was not paid, so the bill from Dec.,January and February was not paid which was $177.02,$and finally bill for that apartment $I call 02/05/18, 02/16/18, 02/19/to make arrangement to pay such a large billI was told StarTex do not make payment arrangement on a close billOn 03/23/I paid $again talk to customer service Keisha conf*, and I was told by several other customer service representative pay what I could pay on the billAfter I paid the bill I have days to pay the rest or I could call collection and make arrangement,so I call and I was directed back to customer service againI'm complaining because the bill was sent

Payment made yet service disconnected
They upgraded their system that messed up autopay settingWe called on july 2, reset the autopay and made payment for monthsHave confirmation in emailYet the service got disconnected todayCalled them and they said no payment is due & they don't know why the service got disconnectedThey will not send someone for days to restore the serviceThis is ridiculous and unacceptable, having to suffer for their fault

Receiving collection notices, never signed up with them, don't even offer service in my area, total scamThey got my info and now sending collections
I received a collection notice in the mail, says original creditor constellation/integrys - account number: *** never heard of them, researched online, energy company, not even in my jurisdiction or area, we use a completely different company and I have never used this companyThen I researched and they are a total scam, they somehow signed me up for some bt energy program, which I never agreed to and now have collections action to extort money from meThis is some kind of strange extortion, identity-theft scam
PROOF: see this screenshot - *** - other people had it happen too! switched their electric service without their approval then send them to collection

This company was NOt authorized to be an electric service provider yet they are now charging me astronomical fees on my ***-Electric bill
This company was NOt authorized to be an electric service provider yet they are now charging me astronomical fees on my ***-Electric bill that I can not afford and now I am being threatened to lose Electric svc to my home I've paid the monthly fees to *** for the *** charges but because Constellation has additional fees on my bill that I can not affordmy bill is considered 'late and upaid' I have NEVER been late with a single bill my entire life

got a letter from Constellation about enrolling me in there program on nov and I had till dec to op out so I called dec 18th or 20th
spoke to a lady and told her I did not want to join no more programs and I just got out of many other programs and they all tel you a story how they can save you money and I have been paying them and duke ans she said that this one is better and I said I dont want to join and she told that I had time to op out and she said we hate to see you go so I was thinking all done did not look at my january bill it was high then I got february bill high agian look at bill Constellation still charge me so I call them february and said I talked to someone in dec she said dont worry and this time the person said oh I see you did call in dec so they said they dont know what happen I said I dont want your service no more and ask for her name she said lisa and she said she was going to watch my bill and if I dont here from her its ok then I called du

Since August 2016, Constellation has not provided me with a billing statement The company has stated that they have a new contractor that sends out the statement and that they switched me by mistake from a paper bill to sending it by email However,I never was asked, not did I give permission to switch from a paper billing statement to sending it via email Additionally, the email Constellation was sending to is an old email that is not active, therefore I have not received anything from that email address I have called several times and has been told they are working on resolving the issue, however it has been close to months and I still have not received a paper statement, however I am expected to pay a bill I cannot view the charges I have a responsibility to pay, however, Constellation has a responsibility to send me a statement so that I may verify those charges I have been paying bills each month and have not seen the charges for those bill I should not have to keep

Constellation made a contract in my name, forged my signature, and has put me in collections for $6,
In fall of 2016, salesman came to my business pitching a new energy planI had no intention of switching since I was happy with my current planI asked for their business cards and they said they did not have anySo I do not know their namesI asked them to leaveWithin a week, I got a contract with a fake email with my name in it, and with my forged signatureWhen I called to report this issue, the customer service representative said they have my recording agreeing to the contractI asked them to play the recording and the voice was not mineSomeone was asked to simply say "yes" to the contract agreementWhen asking to cancel, I was told there would be a large fine (~$6000) to cancel the account
An email was sent to the constellation customer care email on October 24th (ce number SR# 1-***) but that only got a generic response

got a letter from Constellation about enrolling me in there program on nov and I had till dec to op out so I called dec 18th or 20th
spoke to a lady and told her I did not want to join no more programs and I just got out of many other programs and they all tel you a story how they can save you money and I have been paying them and duke ans she said that this one is better and I said I dont want to join and she told that I had time to op out and she said we hate to see you go so I was thinking all done did not look at my january bill it was high then I got february bill high agian look at bill Constellation still charge me so I call them february and said I talked to someone in dec she said dont worry and this time the person said oh I see you did call in dec so they said they dont know what happen I said I dont want your service no more and ask for her name she said lisa and she said she was going to watch my bill and if I dont here from her its ok then I called du

I was enrolled in Constellation New Energy Gas without my verbal or written consent I was greatly surprised and dismayed upon receiving my local gas bill to note that I had been enrolled in Constellation I do not know this company and I have never had any affiliation with them I did telephone them to cancel any enrollment They said they would unenroll me, however, this would take up to billing periods Since their rates are HIGHER than my local rates, they receive a profit from me, again, without my consent This is a fraudulent profit as it is obtained without my consent to enroll I am submitting this complaint to warn others I hope that Revdex.com of Kentucky, etc., will note this Company in their District as practicing illegal enrollment techniques
Product_Or_Service: Natural gas distribution

Trying to set up an account online and can not reach anyone hello anyone home??>???
I have called several times over hours, the phone number will disconnect sometimes and when you do get someone they have no clue to helpThis seems like a market scamI am concerned that this company has a A ratingThe CEO needs to call customer service and hear tghe poor phone quality service this company hasI am so hoping to cancel and go back to a real company

Constellation signed up small business that already had contract, then billed them an outrageous ETF and wouldn't even provide justification for ETF
Constellation sales rep had new secretary sign Utility contract, when one was already in place Contract had very vague language regarding early termination, and did not list a specific fee Secretary was pressured into paying several thousand dollar fee, which business should not have been obligated to pay as secretary was not a company officer/owner When I found out about the situation I contact Gail R***, Analyst, Strategic Credit, Early Termination Resolution for details on how they calculated the ETF to make sure it matched the language in the contract She drug the process out for days, never providing the details She then threatened to turn me into collections when I pressed her harder for the details Once I informed her the client had already paid and I was simply wanting to understand why they were forced to pay wh

They auto renewed me at rate much higher than ***When I signed the initial contract, they promised the rate will be much cheaper than ***'s
Account Number ***
I never signed any contract and they auto renewed me for monthsThey said they sent letter at home, which I never receivedThey can't renew unless they get confirmation in writingThere contracts are fraud

Constellation Energy enrolled me into a plan that I did not request or ask to been rolled in My Light bill has been fluctuating each month and today I took the time to call the light company and was told that I was signed up with Constellation Energy and that each month from May by account was being increased to one total or another., Example in May I paid additional cost of $54.76, June $69.40, July $93.07and August $99.04.I called and spoke to a Jackie at Constellation Energy that tried to get to the bottom and was unable to I asked her to please ensure me that I am not a customer of her company and I and I am requesting this in writing that I am not a customer Jackie told me she was sending me to a resolution unit to helpShe stated to days I may get a letter I was then transferred to a Rose ID#***,she was as rude as she could with me trying to explain to her my issue I did not sign up for this service at these rate/ cost and that I do not want the service she proc

Fixed rate bundled energy contract
On 3/20/I signed a fixed rate bundled energy contract for cents per kilowatt hr to include generation and transmission serviceI was to receive bill from *** that would include all charges from Constellation and ***On June 5th I received a letter from Constellation informing me of a change that *** would now be charging me the transmission fees and that Constellation would be crediting me for transmission fees.The first months bills were not bundled on bill and I received seperate billsThe 3rd bill came with transmission fees being charged by *** and my Constellation bill of cents /kwhr was not credited for transmission fees After contacting Constellation I was told it was a billing issue and would be resolved After several months the billing issue was not resolved and I contacted them again I was told I would be receiving a creditAfter several more months and contacting them several times I was now told that b

I have paid my July energy bill of $online through*** bank on 7/23/To this date of 8/27/18,this amount has not been credited to my acct
I paid my July bill of $online through*** on 7/23/and the money was taken out of my checking account on 7/24/The due date for the bill was 8/6/However, I noticed online on 8/8/that my Constellation account showed that my bill was still outstanding for $A*** staff member has confirmed that Constellation has received my payment on 7/24/in an email I received from him on 8/9/in response to my inquiryHowever the payment has still not been credited to my Constellation accountI have called Constellation at 866-917-about this issue on 8/9/and then both faxed and emailed my*** proof of payment to Constellation along with the*** staff email confirming that Constellation had received my paymentI faxed to 866-477-*** twice and I emailed to [email protected] twice on 8/9/

They sign me up for their Smart Service Plan for "In-Home Electrical" without my consent
They sign me up for their Smart Service Plan for "In-Home Electrical" without my consent
I did not sign up for this Electrical System coverage for my home
Simply signing up and scamming homeowners for services that homeowners do not want
I tried calling them during business hour and keeps getting a voice message saying that office is now closed and please call back during business hours
Please cancel my enrollment for this service

One day one lady came from constellation energy company to my business and and said we ha better price for electronic services our price is fixed and I told her no I dont want itAnd she came again and told me many things and I reject her offer and she came again third time and offer me and and she opend a account..and I didnt even used their service for months and some other energy suppliers open a account without my permission and constellation account closed due to new account opend..now I received the email it says I owe them for what I dont know even if it is cancellation fees they didnt disclosed anywhere how much is it..Iam receiving phone calls from different phone numbers saying I owe them money which I didnt even use for a month.Iam feeling harassed by this issue I really need help..I never heard that big amount for something I didnt used...and the account is already cancelled I have a account number for this constellat
Product_Or_Service: Energy distribution
Acco

Their bill pay system double dipped me on my bill for $in February I was told even though I could provide them with proof the money had been taken out of my account, that it would take to weeks to give me my money back Since winter was over and it would take months to use up that much gas I asked them to credit my account It is May 24th now and they claim they sent me a check I asked them just to credit it back to the account since I do not want to wait any longer They claim it will take to business days to investigate whether the check has cleared How incompetent are these people? It should take less than minutes to see it hasn't been cashed and then stop payment and re-credit the account

I signed up with Constellation energy on 10-23-They had an offer for a $gift card that stated just for signing upThere was a day wait to receive itAfter that time I called and was told *** rejected my application They were supposed to resent itI called *** and told them I wanted to switchI spoke to someone from Constellation on December 2nd and was told that *** accepted the applicationOn January 2nd I had not received an email for my gift cardI called and was told my application was not accepted and that the other agent misinformed meI feel that they are offer says they give the gift card just for signing up
Product_Or_Service: Gift card

In Dec Darren L*** & Jarett L*** from *** in Eastham visited the hotel I was managing to sell me a contract to purchase energy from ConstellationI told them that the hotel was for sale & it didn't make sense to enter into a contractThey assured me that if the hotel sold I could cancel the contractBecause I had done business with them in the past, I trusted them and signed the contract without reading the small printWhen the hotel unexpectedly sold in March after being on the market for years, I emailed Constellation to terminate the serviceI was told that the contract could not be canceled and I was personally liable for the early termination fee of $17,344.I contacted Darren L*** and he said not to worry because Constellation would not go after meHe claimed that he advised several of his customers to do this and it workedIn other words, they were dishonest and intentionally lied just to get the contract and then advised their customers how t