Convenient Auto Services (South)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The phone # they called from said PC Richards on my caller ID, I called the # back & they answered PC Richards ,so it must be PC RichardsIf it was some other company how could they have a history of everything I bought??? I believe PC Richards is just trying to blame their illegal activities on someone else & not taking resposibilities for their own actionsI have had similar problems with them in the past,same story In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer is already dealing with Merly K [redacted] in our Builders DivisionHe has sent Merly a copy of the service report and Meryl has applied to the manufacturer for a return authorization and is waiting for an answer from themAs far as an exchange or a refund are concerned that is strictly up to management team in our Builders Division because as previously stated we cannot assist this customer from this venue because we have no access to Builders Division invoices and no say as to what decisions they makeThis customer should remain in contact with [redacted] to follow up on any decisions that he and his managers decide regarding this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The merchant responded untrue fully I was told by district manager in a text and phone call that the business WILL NOT pick up merchandise When I spoke to a person by the name of Joanne I was not offered that as wellI still have a dishwasher that was replaced twice already and still flooding So it's not used and still floods I will not accept a third one they ordered Every time I called the store and spoke with manager Imran he stated he would send out techs to fix problems , when they arrived it was the wrong department sent and stated they could not fix it that a different department had to be called With the stove Snelling like gas that problem was never addressed and pipes that have been tapped into by PC Richards for water have been broken and caused major flood basement The doorway to my kitchen is terribly damaged , needs new frame molding and paintI was also promised rebates and credits due to issue and NEVER received any of those things I have called claims with PC Richards and they've done nothing This company has left me with thousands of dollars worth of damage plumbers and carpet I want my money back and not deal with them I have all dates and people I spoke with ever since first delivery and nobody wants to help only put blame on someone else This company has lied to me from salesperson to manager to district manager to there so called Coperate office MY HOUSE IS A MESS DUE TO INCAPABLE unprofessional people who sell install etc In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Thank you to Cara and Andrew for helping me and providing a very satisfactory response by replacing my washer and dryer [redacted] ***

This customer will have to contact the District Manager for that store @ [redacted] and give him all the particulars so that he can make things right

It does not look like anyone in that store has even ever ordered a new remote controlWhat this customer should do is call us at ###-###-#### and have the telephone representative place a service call for that unit so that the service company can order a new remote control for it from Friedrich at no cost to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me upon them first confirming the correct amount of the refund Second, confirm that they are sending the check via certified mail with my signature requiredThird, send me the tracking number so I can be home when the check is deliveredFourth making sure their check didn't bounce These request must fulfilled by PC Richards because thus far they have lacked professionalism, honesty and integrity They can say anything...for example " [redacted] ***" as they had said before but to date I have never received it Therefore, for clarity purpose YES I will accept the full refund including the additional cost for the warrantee, and the $additional expenses I received while they deliberately delayed the repairs, the trade, and the refund And I want proof that this time the check is actuarially in the mail addressed to me Once I receive the questionable refund check And cash it to make sure the funds are actuarially available I will immediately let you know if I was satisfied or not with the resolution PS Since this response is going to be made public I want every reader to know how overall dissatisfied I am with PC Richards and that I highly recommend everyone to shop at a professional establishment to avoid the nonsense they forced me to be subjected to You can easily be next because if they did this to me what's to stop them from doing this to you too? PC Richards has the audacity to add in their reply that the reason for the delay in providing the refund is because they didn't pick up the old washerMy question to them is "So why the heck didn't someone come to pick up the defective washing machine"? I made so many appointments for them to pick it up and deliver the trade washing machine" Why didn't anyone ever arrive as schedule"? Why didn't anyone in upper management ever personally take responsibility to over see that their staff actuarially arrive to take the washer so I can get my refund? They tried lying by saying their staff arrived to my home but I wasn't there until I reminded them that I purchased my surveillance system from their establishment as weel and it records everything the moment someone is in front of the building I have undisputed proof that the staff NEVER arrived to my building on the date the appointments were scheduledThe surveillance has live recording of date and time etc So they can't continue to lie Based on the was they handled things my guess is that the staff at PC Richards especially those in upper management that I have been dealing with like Andrea Alves simply do not careAndre Alves was very rude, unhelpful, and full of contradictions throughout this experience I sent her the letter from PC Richards informing me that I can get a refund upon my request numerous timesNothing was done until the Revdex.com became involved It seems as though PC Richards employees never valued me as a customer PC Richard employees never valued my business They never cared about the hardship, inconvenience and additional debt they subjected me to So I thank you Revdex.com for the opportunity for allowing my honest review to go public so that I can warn others We all work very hard for our money No one deserves to be treated like this I am glad for the Revdex.com assistance in this matter I hope PC Richards provides me with a FULL refund (for everything I requested) I look forward to finally putting this horrible encounter in dealing with the PC Richard company completely behind me as I move forward I will send a final e-mail to Revdex.com confirming that I received the full refund I requested in business days Thank you,

Customer has service call scheduled for today...customer called in yesterday 816, customer did not wait several days for serviceWill monitor the service call if unit needs parts I will exchange units for customer

Tell us why here...This customer should contact the [redacted] for the store where their purchase was madeThet can reach him at [redacted] and he will be able to assist themBear in mind that we do not sell products on a trial basis but if the TV is defective it can be exchanged for a new one or if they still have the orignal box and packing they can see if [redacted] will allow them to reselect a different make and modelAs if this time no one has even gone to this customers home to see what the probem with this TV is

Tell us why here...As per our parts department, they checked with Samsung and there is no kickplate for this refrigeratorThe other refrigerator issues were already taken care of and if customer had damage done to their home they should have been advised to file a damage claim at ###-###-#### with a telephone representative and they would have been given instructions as to how to proceedWe do apologize on belhalf of the store personnel if they failed to give this information to this customer at the time these issues took placeA pick up of the refrigerator which at this time has no issues for a refund is not an optionIf this customer needs additional information regarding these issues they should contact us at ###-###-#### and have the telephone representative get a supervisor to assist then rather than have them deal with the store which obviously has not followed up on this customers concerns

Tell us why here...Customer should contact the head of our installation department at [redacted] for assistance regarding this matter and he will be able to help them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have sent an email to your divisional guy with no email or call back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:pc Richards has not solved the problemThey called yesterday to say all the parts were in but when I called to schedule an appointment for today they said there was a part being mailed to me by upsAfter multiple calls they said I should receive the part today but refused to schedule an appointment this afternoon even though I assured them ups comes by am which is what occurredI called at 10:am to insist on someone coming this afternoon but obviously no one has called back which means I have to wait to Saturday because I can not keep taking off from work & have to hope that the right parts were ordered & that they'll actually be able to fix it Saturday Even if the fridge gets fixed it still does not solve my problem as the refrigerator is defective An under year old refrigerator should not malfunction twice in years and completely stop working both times I have not been compensated for all the wasted food & wages but more importantly my valuable time All these parts were replaced last year it is only a matter of time till it occurs again What will I do when my warranty runs out in year I expect a fridge to last more than years for what I spent for it The only equitable resolution is a new refrigerator with the warranty extended Anything else is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:This is a run around, I text you the email that I sent to Meryl already that I was no longer interested in an exchange but instead I need a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer should contact Richard Stewart (one of our supervisors) at [redacted] or call us at ###-###-#### and ask for him as he is working on this issue for this customerPlease give the telephone representative the invoice number [redacted] as all the comments needed are on that invoice

Tell us why here...Customer is under the manufacturers warranty and the service call has been rescheduled to because of the weather conditions today If the issue is not resolved at that time we will appeal to the manufacturer on the customers behalf for an exchange of this productAny other issues must be resolved with our Internet Sales manager since this was an Internet SaleHe can be reached at [redacted]

Tell us why here...As previously stated, that decision is strictly up to the store manager or their District ManagerI am sure that they can work something out to satisfy this customer

Tell us why here...This customers computer is on its way back to our service centerThe customer should contact our service manager at [redacted] with their request and Brian will be able to assist them

I will forward this information to Jenny and have her contact this customer as we cannot resolve this complaint via this venue as all damage claims are handled and resolved by Jenny in New JerseyIf the customer is ultimately not satisfied with her decision they would have to pursue another venue in order to try to resolve the issue to their satisfaction

Tell us why here...Your issue is one that has to be resolved by the store manager at the store where your purchase was made or by his District ManagerPlease contact him and have him make things right