Convenient Auto Services (South)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# 10682361, and have determined that my complaint has NOT been resolved because: I do not accept PC Richards (PCR) reply.There have been previous conversations with [redacted] on the telephone and in person and in front of me and my family I / we were told by PCR store management that "they should take it back" If [redacted] does not have the authority to fix this, we need someone at PCR with the authority to fix this, or we need the Revdex.com (Revdex.com) to highlight this issue with management at PCR and in the public eye.I am an year old woman whose family are regular customers (Within a week of my purchasing this washer / dryer, my son purchased a $1,flat screen TV and TV stand from PCR - Bellmore.) I purchased a $3,washer / dryer combo from PCR, not from *** The dryer never worked properly from the day it was installed in April It has been two months with no resolutionThis matter needs to be resolved.This is not a minor problem that will "go away" PCR needs to step up, be responsible, fix this situation by replacing the "brand new merchandise", and let everyone move on This is not the way to treat a customer, and not a way for PCR to garner "customer satisfaction" The PCR sales person (***) sold me the incorrect "ventless" dryer, replacing my "vented" dryer PCR "owns" this problem PCR carries [redacted] products and so PCR should be standing up for us and demanding a replacement or credit PCR needs to tell [redacted] they need to take the machines back and make this right.To say we are at the mercy of [redacted] is incorrect If PCR stands up for us, their client, this could / would / should be resolved very quickly To say it is up to [redacted] is "passing the buck" My payments are being made to PCR, not *** PCR should withhold payment to [redacted] for the faulty / damaged units PCR is a LARGE company I would imagine that if they raised their voice with ***, then the replacements would be authorized I want what I paid for: new machines, including a "vented" dryer, and a replacement slide out board, and not "water damaged" machines, or a "quick fix" replacement pumpI contacted the Revdex.com because it is a legitimate service for consumers that are not being properly treated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I am not satisfied with this response from the business in reference to complaint ID [redacted] however, I received a call from Mike, Manager of Social Media, and he offered me new headphones which I received todayI find this resolution satisfactory to me and the matter is now resolved Sincerely, [redacted]

Tell us why here...This customer should contact the District Manager for that store at [redacted] and he will assist them with this issueThey should give him the invoice number for that purchase

Tell us why here...Thank youWe shall give that order number to SERVALL, and their manager Mike M [redacted] will be in touch with the customer to resolve their issue

Tell us why here...This customer has been issued a full credit of what they paid us for the washer in question on invoice [redacted] so that they can contact the store manager at the store where their original purchase was made so that he can do the necessary paperwork to exchange that washer Customer should give the manager the original invoice number which is [redacted] This credit was issued by one of our supervisors Andrea Alves, so if the customer has any questions regarding the credit they can call us at ###-###-#### and ask to speak with her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [YWell PC Richards finally beat me down I cannot deal with such a company and their representatives any longer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...$was refunded back to your PC Richard credit card ending in [redacted] on It will not appear until your next bank statement but the bank should be able to verify that refund if you contact them at ###-###-#### and give them your account numberWe did what we had to do from our end, the rest is up to whatever the bank's proceedures areThat sale has been cancelled and you owe nothing to anyone regarding that invoice [redacted]

Tell us why here...This customer must contact the head of our wholesale/builders division, Rick T [redacted] at [redacted] because they are not a customer of any one of our stores and that division is the only one that can assist them

Tell us why here...This customer must contact the store manager (Mike P***) at the store where their purchase was made or that stores' Districht Manager at [redacted] and give them their invoice number [redacted] in order to resolve this issue

Tell us why here...Customer should call us at ###-###-#### and ask to speak with a supervisor who will no doubt issue a credi to reselect a new washer since we have already spent more in repairs than the customer paid for itUnder the terms of our contract, the remaining time on the extended warranty would be satisfied by this exchange

Tell us why here...We have placed a return authorization on this customers invoice [redacted] so that they can exchange the refrigerator for a new one or if they prefer they can take a damage allowance and keep the one they have as isWe do not order new doors because they take to weeks to get and more often than not are received in worse condition than the ones that we are looking to replaceCustomer can contact the store and all the information they need will be noted on their invoice

Tell us why here...Please have this customer call us at ###-###-#### and have the telephone representative get a supervisor to speak with them because from what I can see the refrigerator in question was exchanged for them on 10/*/so we do not know what call they are waiting for.i

Tell us why here...It does not look like any parts were ever changed before on this range in order to correct that problemParts needed are now in and customer should call us at ###-###-#### to set up an appointment to have them installedIf thise parts do not resolve the issue then we can issue the customer a credit of what they paid us to reselect a different make and modelIf the customer ten chooses a make and model that is more expensive than the credit issued then they will be responsible to pay the difference in costIn addition, the remainder of their extended warranty would be satisfied at that time once the exchange is made

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I have received reimbursement of the requested amounts and I apologize for the delay, but I was hospitalized on 9/*/15, and returned home this afternoonThank you

Tell us why here...Under the terms of our extended warranty with this customer, we can repair the range in question at no cost to them but if they do not feel safe with this product then we can issue them a credit of what they paid for the range in question which was $and satisfy the remainder of their extended warranty and the customer can then go to any one of our showrooms to reselectIf that is what they want to do, bear in mind that the range that they purchased was a floor sample priced at $and to replace that model with a new comparable model would be about $which would cost the customer $out of pocketOtherwise, as stated previously, the parts needed to complete the repair of the range they currently have are in stock and can be installed when the customer calls us at ###-###-#### to do soIf they still want the credit to reselect they can still call that number and have a supervisor look at the comments on their invoice [redacted] and he or she will be able to process the necessary paperwork to get that credit issued

Tell us why here...As stated before, this customer must contact our appliance managers at [redacted] or [redacted] and refer to their service order which was completed in January , [redacted] because acording to the notes on that invoice this customer was advised of the $trip charge plus parts to run this COD callRegardless of how long it took to complete the call the trip charge plus the part is what they agreed to pay prior to placing this callAl or Mike are the only people that can possible assit this customer when it comes to reducing the charges

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [sYour Answer HerAe] As of today I have received no response to my email semt to MrDan J**, District Manager of P.CRichards whom I was told to contact by you Below is a copy of the attachment : email dated July [redacted] Appreciate your contacting me to let me know how to proceed Thank you for your attention to this matter [redacted] Dear MrJ**, As per correspondence received by me from the Revdex.com Serving Metropolitan New York regarding the above-referenced complaint I filed against your firm I have been instructed to contact you as District Manager for the store located on [redacted] in Manhattan you will be able to assist me with this issue.I can be reached at [redacted] ***Look forward to speaking with youSincerely, [redacted] *** telephone: [redacted] ***email: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...This complaint was resolved between Andrea (one of our supervisors) and [redacted] ***I suggest that [redacted] check with his wife to see what she and Andrea agreed uponCustomer was issued full credit of what he paid for the old washer and could have reselected any washer that wanted up to the amount of that credit and if he picked a washer that was more expensive he would have to pay the differenceI also believe that Andrea was going to carry over some of their old extended warranty on to the new washerCustomer can contact Andrea at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It's not about late, I have made exchange request within days of delivery, have got response from customer service dept saying " [redacted] ***[redacted] Thanks***###-###-#######-###-####To search order use my old phone ( ###-###-####,###-###-####,###-###-#### ) [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why here...Parts needed have arrived from Samsung to complete this repairThe customer should call us at ###-###-#### and have the telephone representative set up a date to have them installedThen, if this does not resolve the issue with the dryer we will give the customer credit to exchange that dryer