Convenient Auto Services (South)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any call from PC Richard installation company insurance adjuster and since this responseIt has been days (I was told by PC Richard claim rep that it would be within hours)That is why here! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...All damages will be paid once the insurance adjustor for the installation company that caused the problem assess the damage and the cost to repair whatever needs to be repaired

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To Whom It May Concern:PC Richard and Son should review their records The part was changed before, and I have the old part in my garageI am more than willing to send you pictures of the partFurthermore, the most recent repair person told me that he found records stating that the part was changed beforeI am getting the same response as before from this company, and I am very concerned about the safety of my family I am stuck with a product that is not safeMy wife and I have to unplug the stove when not in useI have made numerous attempts to contact PC to resolve this problem at their [redacted] number, but PC refuses to exchange the product even if it is of a lesser value/qualityThey would rather risk the safety of me and my family Cordially, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why here...Customer should call us at ###-###-#### and have a telephone representative set up a service call with Viking to get a second opinion as to what the real issue isIf it is a rust issue our extended warranty does not cover rust and that is stated in the policy however if it is something that can be repaired that is covered under our extended warranty then we will have it repaired under the terms of the extended warranty with this customer

Tell us why here...This is an Internet order and this customer must contact the head of our Internet Sales Department @ [redacted] *n order to try to resolve this issueI see that we have offered to take this TV back and issue this customer a full refund but that the customer has refused that optionI do believe that this customers request will possibly be rejected by Jason because our price match protection policy only covers brick & mortar stores not other on line advertismentsThis customer can check with Jason regarding that issue

Tell us why here[redacted] will contact the customer as soon as she receives the e mail

Good morning My name is [redacted] and I made a purchase at your [redacted] store, on at that time I was told I would be given a call on my delivery date and timeOn 8/**,a young lady called and gave me different times 1-& 2-6, I then asked why were there different times, and explained to her that I take care of my elderly father and that I pay someone to sit with him and that they would be sitting at my house to wait for the drivers to deliver the appliancesI asked to speak with a manager because I didn't want my day to be tied up and the young lady thn put Benny on the phone, when I explained my situation I asked could the appliance be delivered all at once, Benny then said no because my stove was being installed and that a different truck and the dishwasher and refrigerator was just being dropped off and that was a different truck, so once I told I was paying someone to be at my house and they watch my father for me while I work and they would have to leave at a certain time or I would have to pay extra Benny then said he contacted the warehouse and asked them could it be within the same timeWhen Benny got back on the phone he said all my appliances would be delivered by 4:pm, I then asked was he sure he said yes I can promise you, he stated that truck had deliveries and the other truck had deliveries and that after truck deliver that the other should be about 20-behind delivering the rest.On August **,I received a call from the driver that he would be here in minutes which he got here at 2:he installed my stove was very nice and left, now I waiting for the othe appliance, now 3: came so I called back to the store and asked for Benny ,I asked a estimated time for the remaining appliance Benny put me on hold and came back saying by 7: o'clock, which is now a entirely different window, I explained to him the conversation we had the previous day and remind him of the time he gave me and reassured me that it would be delivered by 4: he then said to me well ' its nothing I can do that the time, things happen, I then asked to speak to the warehouse manager so that they can give the driver a call and Benny stated to me theres no one over him he was the store manager and he could only speak to the warehouse people, I told him that was unacceptable that your now giving me a whole new time that wasn't in the time frame and now its a later time, so I then said said how will I be compensated because I have to pay this lady extra money to stay and if she cant stay I would have to find someone else, he then said its nothing he could do and what did I mean be compensated things happen, Benny was very nasty and didn't try to accommodate me in any wayWhile on the phone with me he said the warehouse called and said they would skip a stop and come to me, I ask and ETA, he said they are on a stop now and then their going to another one then come to me, I stated well that not skipping a stop he said I was next to the last stop thats how they loaded the truck,So again I asked a ETA Estimated time of arrival, he said 5:- 6:I said OK because at this time I was frustrated and tired of going back and fourth well needless to say the truck got to my house at 6:and the driver came in rushing me to sign the paperwork he dropped my dishwasher in my dinning room I asked for him to bring it in the kitchen he has an attitude about that, he kept rushing for me to sign the paper so he could go,The driver wasn't speaking English, I was in my basement doing something and the driver took it upon himself to walk down my basement to come look for me to sign the paper, you don't just walk through peoples house unless invited, I could have been doing anything in the basement, changing my clothes, and he comes walking down there without announcing himself that was rude,The whole delivery experience I had with P.CRichard was horrible and I am requesting my entire delivery fee back because of the lying of the time and the unprofessional delivery man they sent and because I had to put out more money to pay someone to sit here well after the time that was given to me, When a company give you a window of what time they should be arriving they should be here or the customer should get a courtesy call saying their running late or some explanation, which I never got, this company was very unprofessional, not to mention people saying their the manager and they weren't

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had bought a washer machine and dryer machine from PC Richardsmonths into having the washer machine, it starts to failThe lights in the washer would go on and off and there were times it would not turn onWe have called more than times to the coporate office where they would send someone to come "fix" itEverytime they would come to fix it and say it should be fine, a few days later, the same problem occursThe last complaint was a few weeks ago where Egar from PC Richards came to look at the washer machine to see what was wrongHe then said he needed to order parts for the washer machine in which he left my house (without the washer fixed) and placed the order for the partsA few days ago PC Richards calls us saying they have the parts ready so we made an appointment for for them to come fix itOn 12/ [redacted] morning PC Richards calls us saying we have to reschedule because the parts went into another truck that was not in our areaNot only have I been taking out of work so I can wait for them to show up, but other members in my family have been off of work for the employee of PC richards not to show up or not end up fixing itWe finally made another appointment on where Edgar came to my house to fix the washer with the parts that they orderedHe then said he can not fix the machine because they did not put the machine in the place it is and if they take it out and something happens, they then will be liable for this washer machineLike I said ealier, I have been taking off of work and now I get the same outcome of the machine not being fixedI just do not understand why wasnt I told that they could not take this machine out prior to when they were suppose to come fix itDuring one of the appointments in which a guy came to "fix" the machine said the machine was too heavy to fixSo we made another appointment in which they brought guys to come fixAfter the guys came, they said they had to order partsThey had many oppportunities to tell us this machine had to be taken out but every day that passes by we get excuses after excusesI have been without a washer for months and I have wasted money into this machine that doesnt work in which makes me have to find another way to wasdh my clothesI also paid $**extra for the year protection.Please refund me for the machines I have broughtPC Richards had many opportunities to fix my machine and have left me without a washerDue to all these circumstances, I do not want these machines anymore Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:PC Richards does not show any urgency in my situation being in a house for about almost one week without a refrigeratorToday the day that actually the technician suppose to come they give me a time frame between 10am-5pm , when actually I have two different dortors apppointment with my children, different location , different time framePC Richards did deliver that refrigerator and install it and in addition I do have an extended service warranty with PCRichards invoice# [redacted] They just want to pass the buckI would like PC Richard to do more starting with Compensation for the inconvenience, new Refrigerator, and reimbursement for my groceries In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer must contact Todd Burkhardt at ###-###-#### and give him their invoice number and he will assist in getting that promotion changed for them. They can also contact the store manager at the store where their purchase was made and have him contact his District Manager so he can send a
promo change request to Todd Burkhardt as that is actually the correct proceedure to get that done and the store should know that

Tell us why here...Damage to home claims are all handled by our Damage Control DepartmentCustomer should contact *** give him their invoice number and he will be able to assist them

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
She is not following up, no one is which is the problem I have sent her emails to her with no response The last email was sent March *** with no response from her Just like when the claim was never submitted and no one followed up with us to let us know they weren't going to submit it This company and their lack of customer service is a joke You just can't not respond to customers and not submit claims without letting them know She said our claim was submitted on February *** and this was her response "I got the email will send over and give you a call I’m here until 7"
She never called and I have sent multiple emails to her with no response At this point I feel like I should have bought our mattress elsewhere The mattress sucks, it sags like crazy and it has been turned every bedding change which is weekly I have had cheap mattresses hold up better than this Your company is dropping the ball on customer service plain and simple When emails and phone calls go unreturned that is a problem on the company's part, not the customers Take the mattress back and give us our money back You aren't willing to solve the problem apparently, you just say we will forward it since she is in charge If she won't respond when I email and call her repeatedly, saying you will pass this along is NOT SOLVING ANYTHING It's just a generic response to a problem you don't want to deal with
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...Customer has a service call scheduled for 9/** and if the problem is not resolved at that time we will issue a credit to reselect a new refrigeratorAt that time the remainder of their extended warranty would be satisfied and if the reselect a new refrigerator that is more than
the credit issued, (they will be given full credit of what theye paid us in 2012), they will be responsible to pay the difference in cost

Revdex.com:
,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here...Parts needed have arrived and this customer should call us at ###-###-#### to have a date set up to have them installedPrior to doing that they should have the telephone representative check with our appliance service manager Al Ririeni to see if there is going to be an
additional COD charge or if we are running the new call with those new parts at no cost to the customer since they already had paid for repair on the first callAl will be able to assist them regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here...We do apologize for the kick plate issue but our parts department cannot be responsible for Samsung's web site which displays this refrigerator with no kick plate and no part number to order a kick plateWhat would have been needed to be ordered would have been a toe plate but no where is that made clearThat being said, we have been informed by *** ***, the executive assistant to *** *** that she spoke with this customer this morning and the customer will be getting a new refrigerator in exchange for the one that they currently haveHopefully, that resolution will satisfy this complaint

Tell us why here...This customer should contact the District Manager for the store where their purchase was made at *** because there is no optional ice maker model ECKMFEZlisted on their invoice and the model refrigerator that they ordered WRT549SZDM does not come with a
built in icemaker. That optional ice maker retails for an additional $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Tell us why here? I told you why in my complaint, in detail, even including cut/paste from your website. I know you refunded my purchase in YOUR system on 12/**. I know you don't control the policies of *** ***. What you do control are your own policies. Your policies state that an alternate person may pick up an item 'with proper ID and A credit card. Again, your policy states A credit card, not 'the' credit card, as in the purchase credit card. In addition, in an attempt to get out of the situation, your employee told me that the reason I needed 'the' credit card to pick up was that the card is not charged until it is scanned in the card slot on your register. Again, you policy online (which I had not read at that point), states that the card is charged as soon as product availability is verified. Just because your website posts your policies, which are either not accurate or not followed by my two examples above, does not mean that someone has read them before coming into the store. Perhaps if your policies were noted during the purchase process, for example, what if on the last page before purchasing online, it states 'by clicking this button to purchase for in-store pick up, you must have the purchasing credit card and valid ID at the time of pick-up'? Was your clerk in-store not trained in your policies that the card is charged upon verification of product availability? Why would they tell me otherwise? Finally, in your statement of 'tell us why here', is it enough for you that because your store didn't even follow your own policies that your refunded the purchase price on 12/**? That is not a question of 'what are you going to do for me', and it's not a question of you controlling *** policies and refund limits. By making it impossible to pick up my merchandise that you admitted was paid for, I had no choice to wait days to abide by AMEX's policies. You claim to be a family owned and operated company. I would ask what that means to you if you have no compassion for a person to be able to use $for a period of days around the holidays. Your response is welcomed.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***