Convenient Auto Services (South)

...Customer has a service call set up as of 7/**/with Petro Home service for their ***dryerPetro should be calling them with a date for service and in the event that they do not hear from Petro the customer can call them direct at ###-###-#### or ###-###-#### to get a service appointment from
them. Petro is the G.Eauthorized servicer for this customers arrea

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I would like to point out the following PC Richards most recent response. First, the delay in getting the washer/dryer repaired was not on my faultOnly once was it my faultAs far as Saturday appointments I did have the Service man come on Saturdays or Monday'sDid you not read my initial complaint and note the dates that I provided? December **, **was the only date that was on a TuesdayI simply stated that I will not lose time off and that Saturdays and Mondays work best for me.Secondly, did you not read my email that Supervisors do not get on the phone to speak with me and I am told they will call me back and never do? DO NOT this blame on meMaybe you need to re-train your customer service representatives and their supervisors on how to handle phone calls with customers. I will accept the offer as reiterated previouslyThat you will stand by the year warranty and the fact that you will expedite to have the part sent possibly overnight tonightI want to reiterate that the service man to come this Saturday or Monday (any time frame works for either of these days) as long as the part is receivedI will also reiterate that if the part does not come tonight I do not want to have to wait longer or else I want a new machineI should not have to wait this long for a partIf this solution does not work I will contact the Revdex.com again and possibly small claims court I would like a Response from PC Richards customer service by tomorrow morning if the part was received
Sincerely,
*** ***

A return authorization has been placed on your invoice *** so that you can now contact the store manager at the store where your purchase was made and he will process an exchange for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, they do not seem to acknowledge or care about the fact that I have been inconvenienced and make no mention of the fact that their department does not satisfy the customer accordinglyThey do not care that I have been waiting for a part nor do they care that I have been without a washer for a week and a half and will be further since they still do not know when the part will come inThey have no remorseThey should have been more careful with how this was handled and made attempts to expedite the part and a supervisor should have called backThree attempts were madeThey would care if they did not receive their money of courseIn regards to the warranty why would I lose out on five years when I have the warranty for a yearI believe the year warranty went into effect after the one year manufacturer warrantySo, that would be less then a yearI paid for a ten year warrantyWhy would I lose 1/yearsThat does not seem fair to me? Even if I am wrong with when the year warranty went into effect I should still have years warranty leftSo, therefore if I get a new machine the warranty should start over for at least years worth not five years (with no additional cost to me)And, if they are going to try to throw something at me like well we do not have warranties for years it is only or then I should get the I should not be losing, PC Richards should lose out because they are the ones who are not fulling their responsibility as a business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Corresponding with the customer to resolve the issueBeing handled on another social media websiteResolution is in process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Headquarters should forward this case to the concerned dept instead of asking customer to do so because I did request but got no response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I HAVE ACCEPTED THE SETTLEMENT OFFER WITH PC RICHARD AND THE THIRD PARTY DELIVERY COMPANY. I WAS CREDITED $FROM PC RICHARD AND WAS PROMISED $FROM THE THIRD PARTY DELIVERY COMPANY. Revdex.com Please close this complaint. I only rejected the fact that PC Richard acted like this was no big deal that they caused physical damage at my home. I did not reject the settlement I negotiatedSo the I have no idea what the customer wants verbage is unwarranted. Who ever is sending these responses is trying to be offensive when they should attempt to settle a dispute
Sincerely,
*** ***
*** *** ***
*** ***

Tell us why here...We are refunding the extended warranty they purchased from us because it does not cover the customers issue and therefore is useless for them to keep it

Tell us why here...This customer must contact the head of our Internet Sales Department at *** in order to get this matter resolvedHe can also be reached at ###-###-####

Tell us why here...Service call was cancelled today due to weather conditions and has been rescheduled for 2/**/If the problem is not resolved at that time we will get a return authorization from the manufacturer and exchange the product for a new one. If the customer is looking for a
refund they will have to contact the store manager at the store where their purchase was made

Tell us why here...This customer must contact one of our appliance managers in order to see if anything can be done to reduce that chargeThey can be reached at *** ** *** That complaint is unusual because we usually give a customer the estimate prior
to doing any work

Tell us why here...This customer has been scheduled for a service call on 12/**/with our own technician so that we can get a second opinion as to what the problem is with the water dispensorAfter that service call we will make a determination as to what has to be done and how to proceedThis
customer should call us at *** after this service call is completed and ask to speak with a supervisor once they have the report from our tech

Tell us why here...The last service call on record was in November but in December the customer was instructed to take pictures of the cracked walls and mail them to PC Richard & Son Price *** *** ** *** ***: Diamond W*** or e mail them to
*** one of our supervisors so that she can make a decision regarding the exchange of this refrigeratorTo this date we have not received those photosIf they are unable to take those photos we suggest that they call us at ###-###-#### and have the telephone representative set up another service call and then have our tech take those photos or have him contact MsW*** while in this customers home so that we can expedite a resolution to this issue

Hello ***,This is not a schemeOnce the installer arrives at the home and additional work is required the installer will inform you and charge for the laborIn your case, the installer had to relocate a black pipe to complete the installationThe charge was $which is reported to our
distribution center and noted on your accountWe apologize if this was not explained correctly when you called back to inquire about itDid we answer your questions and address your concerns?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The receipt that was given to me states warranty covers one flat panel tv,there is nothing about physical damage to the screen or anywhere elseI was assured by the sales clerk that the warranty covers EVERY possible damage.PC Richards needs to own up and stop being lying cheating thieves.Once they got your money their policies change to suit them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:There is no service scheduled for Monday June **That is a fictionI have cancelled service at least four times since requesting service on May **, because I had no insurance certificates, despite my twice sending a sample to P C RichardThe first sample insurance form was sent on May **, the second was send on Wednesday ** I have received no answers from the call center except that the request was sent to the insurance company On Friday, June * I was told that I would receive the insurance certificates by 4:PM and it was never received
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here...Customer is scheduled for service today 3/*/after 1pm and based on the technicians report one of our supervisors will make a decision as to how to proceed with this issueIf a decision is made to exchange this refrigerator, we will give the customer full credit of what they
paid us for that refrigerator in ($1487.19) and the remainder of their year warranty will be satisfied by the exchangeIf the customer then purchases a new refrigerator which is more that the credit that we have issued them, they will be required to pay the difference in cost between the credit and the new purchase priceOtherwise, we can continue to service this refrigerator at no cost to the customer under the terms of their extended warranty with us

Tell us why here...This customer should call us at ###-###-#### to set up an appointment to have the parts needed to complete this repairIf the parts that have just come in to complete this repair do not do so when our tech installs them, then we will issue the customer a credit of what they paid
us to go and reselect a new washerThey should ask the telephone representative at ###-###-#### to transfer their call to a supervisor in order to accomplish this

This customer must contact Jenny * *** as the damage claim has already been filed and she is the person in charge of all damage claims for New Jersey