Convenient Auto Services (South)

Tell us why here...Parts needed have been ordered and we will contact the customer as soon as they arrive so we can set up an appointment to install them If these parts do not resolve the issue , then we will issue the customer a full credit of what they paid us for that dryer in towards the exchange or reselection of a new dryer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not satisfied with PC Richard's response to my complaint First, the details of the response are inaccurate [redacted] is not the company they sent to evaluate the oven, nor order the parts fromPC Richards sent *** [redacted] Most importantly, the service repair man from [redacted] told me directly that although the motor, gas valve and mainboard seem to be the parts that need to be replaced to have a functioning oven at this time, he could not say that those parts were what CAUSED the explosion Those parts could have just gone bad FROM the explosion Therefore, he could not guarantee the safety of the appliance once the repair is made He told me he would not feel safe with the repaired oven in his own home I have asked Diamond numerous times what guarantee I have regarding the safety of the oven if it should be repairedAre they going to stay in my home and run the hour self clean function to make sure it doesn't explode again? I have not received a reasonable answer to how they will be sure the oven is safe for use once the repair is made My concern is that the repair will be made and they will say it works and is safe and then another dangerous explosion will occur Is that how PC Richards is suggestiing they will know if it was not safe? I need a logical explanation and guarantee of safety Diamond told me she could not make that guarantee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Does he not think I have contacted the salesmen and also the manager, Steve, to no avail Spoke to Steve on Friday and Wednesday, didn't call back Friday and he said he would call today and he has not.Told me they overnighted a handle about weeks ago and lo and behold it never arrived This is a lemon of a oven, please replace under the lemon law The oven light will soon go out also as the door has not closed and the light has been on hours a day for about months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as there is no stipulation on buying items on sale Sincerely, [redacted]

Tell us why here...Customer should call us at ###-###-#### and have the telephone representative set up a service call with our own techs,not G.Eso that we can get a second opinion as to what the issue is in order to be able to assist this customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: MrW [redacted] has not responded at all to my last email Wouldn't it be easier for you to contact him instead of me being in the go between? I have sent him a new email Also my husband tried the store manager again today and he was not in Who is this Vince C [redacted] and why is he the only one who can help? Who is over him? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...Once the new glass and new seal is replaced that issue should be resolvedIf it in fact does not resolve that issue, then we will gibve the customer credit to exchange or reselect

Tell us why here...Once the customer gives us a date to pick up the disheasher in question the full refund of $will be issued back to the credit card that was used at the time of the sale, which is the only way that our system will allow the refund to be doneIf the customer has already paid off that account at the bank, they then will have to contact the bank and the bank will issue them a check for the $based on the credit that we gave to that accountCustomer can contact the store where the puurchase was made to date the pick up or they can call us at ###-###-#### and have the telephone representative get a [redacted] to date that pick up

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Here is the invoice [redacted] I was told by your farmingdale location that they did not repair Apple productsI made the agent at the Riverhead location very aware that I had already taken it to the Apple Store where I was told they could not do anything for it and that it was a "software issue"Between pc Richards and Apple, I have been given the run around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...Not able to find any mattress order with any information that has been sentPlease call us at ###-###-#### and have a telephone representative try to find this for you or have them transfer your call to Diamond as she is the supervisor in charge of complaints regarding bedding issues

RevDex.com: I have reviewed the response made by the business in... reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: HE CAN CONTACT ME AT ###-###-#### I HAVE CALLED AND LEFT MESSAGES THEY GO UNANSWERED In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Thank you for that informationAfter further review, the Ipad which was purchased in is indeed out of the manufacturer warrantyAlso, An extended warranty was not purchasedWe can diagnose the problem and inform you of what can be done to resolve the current issue you are experiencing, however, there will be a service charge due to this product being out of warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The person who responded to this complaint is uninformed or did not bother to checkout this situationA) 9/ [redacted] AC Reinstall I spoke with Alfredo the manager who said he would mail the Trim Frame and I would receive in daysNever received it! 9/ [redacted] Spoke with Salesman Ruddy and he confirmed this air conditioner comes with a Trim Frame which I still want B), 9/ [redacted] AC Reinstall; the unit had to be removed from the wall so, it could be properly installedAs the service man pulled out the unit I noticed that water was poring out all over the floor and it was a lot of water! I quickly got towels to soak up the water & placed cardboard on the floor to absorb any water leftCan't believe they didn't bring any materials to protect the floor while they were working! Next morning I noticed damage to the floor as pieces of the parquet floor were curling up The floor needs to be fixedC) PC Richards is responsible if there is any damage to the apartment belowI'm in the customer service business and I am floored by the lack of communication, service and satisfaction this store provides to their customers I In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not schedule service for June ** That is a fiction Since May [redacted] I have called several times, and since the first day I attempted to get a COI, after having twice sent a sample acord form to PC RichardI have had to reschedule service four times because I did not receive a COI I called today and was told that a manager or supervisor would call me back before PM and I did not receive a call or email In the past service from PC Richard was acceptable, which is why I bought a service contractThe unresponsive service since May [redacted] is wholly unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why here...I HAVE PLACED A RETURN AUTHORIZATION ON THIS CUSTOMERS INVOICE [redacted] SO THAT THEY NOW CAN CONTACT THE STORE MANAGER AT THE STORE WHERE THEIR PURCHASE WAS MADE AND HE WILL BE ABLE TO PROCESS AN EXCHANGE FOR A NEW WASHER FOR THIS CUSTOMER

Tell us why here...This washer was purchased in November and is therefore is under the manufacturers warranty until November Parts needed to complete this repair are in and the customer can call us at ###-###-#### to have a telephone representative set up a date to have them installedWe did apply to Whirlpool on this customers behalf for an exchange and Whirlpool denied that requestWhirlpool stated to us that this washer must be serviced under their manufacturers warranty so there is nothing more that we can do to assist this customer as far as getting a return authorization for it from WhirlpoolCustomer can contact Whirlpool directly at ###-###-#### to complain directly to them regarding this matterAny compensation requests must go to Whirlpool since this customer is under their warranty not ours

Our techs are not required to work in unsanitary conditionsThis customer should call us at ###-###-#### and have the telephone representative get a supervisor to look into this situation for them and make arrangements for a tech to go out and diagnose the repair

Tell us why here...We are not the ones calling this customerThe calls they are getting is probably from the telemarketing company in [redacted] that follows up for us on customers who's extended warranties are about to expireFunny, but the usual complaints that we get is when a customer needs repair service and their contract has expired and they want to know why we did not contact them so that they could renewI will forward the information to our computer headquarters and have all this customers information deleted from their records so that this customer will never again receive any calls or literature regarding sales, promotions etc etc etc

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/If that is not the case the customer should contact this store''s District Manager at [redacted] to file a formal complaint againt the store managerCustomers invoice number is [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: they have not resolved my issue they have not provided me the gift card or gift card number I used to have American Express issue me another card their solution was to issue me a pic Richard gift card insteadI do not want a pic Richards gift card as I don't intend on shopping there againI am entitled to my money back as the item was returned new in the box and in the return timeframe In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]