Convenient Auto Services (South)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Because I am still awaiting a response from PC Richards confirming if they will honor the price that was communicated to me at the store, $1,for the 65" Samsung, JS9000.Thank you for your assistance with this matter.Kindly, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...This customer should contact the District Manager for that store at [redacted] to see if he is able to assist them in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]yes scheduled for delivery 9/*, I was scheduled for a delivery on 8/ [redacted] after I selected a new fridge on 8/**your store showed me you have units available, but yet I was put on a back order you failed to give us a call to let us knowyour own guys said your shipping and warehouse department are giving you a bad name AT YOUR OWN STORE!!!! even the manager said he was going to call because we had PROOF of delivery between 1245-on 8/ [redacted] and yet you fail to make an exception in your policyi am out raged, if you refuse to do so I am cancelling my line of credit with you and I am no longer going to shop at your store ever againi have to purchase a new convection oven in the range( [redacted] )guess you wont see a dime( [redacted] )im sick of your tactics and your [redacted] I paid for a product, and a service called delivery in a windowed time frame, you failed to meet that time frame, you failed to provide me with the product I purchased as well as rendering any usefulness of being the corporation for the storeyou show that you dont give a [redacted] about your customersin fact I will be making a [redacted] video and making the world aware of your serviceyour disappointing and you should be ashamed of yourselfyou sleep well at night feeding me a load of ***? my tenant has no refrigerator for daysWHOLE DAYS without a place to store perishable goodsall because I trusted in buying a appliance and a warranty from you.make this right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...Each of those issues must be addressed by a G.Eservice technician as they are the only authorized servicer for those products and if they deem those products unrepairable or uneconomical to repair then they will issue a manufacturers return authorization so that those products can be replaced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The refrigerator is still not working right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why here...As of today the store has not cancelled this orderI will do that now and refund the charge back to this customers credit card and mail a receipt to themThey should contact [redacted] in order to get any late fees removed from their account

Tell us why here...There are many issues to deal with so Tony from our damage claim department will be calling her todayWhat does the $rebate have to do with any of this???? Customer still has the G>E> Cafe refrigerator and the other G.Eappliances which concern the rebates she is taliking about.2.As far as the home damages, it says repairs have been made and we have a signed copy to that effectIf she is not satisfied with the repairs, that is a different matterTony just advised us that he called this customer and had to leave a voice mail message as she did not answer the phoneHe will discuss all the issues with this customer to see what exactly she is looking for and will do his best to resolve all her issues

Tell us why here...This customer must contact the District Manager of that store at [redacted] regarding any compensation requestsThe should give John their invoice number [redacted] and then John will be able to assist them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) The contractors photos could only have been taken following his sanding, wiping and staining and after Which I pointed out spots on stairs, his footmarks on stairs, huge sanded markings on the stairs and his stain covered handprints on my walls going down the stairs which he rubbed with a paper towel and spread the stain marksit was not yet dry, obviously, when he left he said it would be hours before it would dry and I did not use the stairs for hours after and only with socks until hours later the next daythe contractor's statement that I put non-slip mats on the stairs as soon as he left is not only a complete fabrication but also impossible for him to have seen that since he left the area to continue back north on I did not nor would I be such an ignorant homeowner as to have done such a damaging thing after having my stairs repairedThe contractor's statement is a lie.2) Additionally, I was not satisfied in the least!! I was troubled by how it looked as they planned to leave, especially after he stepped on the stairs to rub some poorly handled areas I pointed out to him leaving even MORE footprintsTo say that I was satisfied is also a complete lie! 3) The repair looks exactly the same as it looked when the contractors left the jobFor the contractor to say it no longer looks the same is not only a lie but how would he have been able to make any of these assertions? He left Tuesday afternoon and has not seen the job since4) For PC Richards to state they will send the same person to redo the job is a violation of my privacy as I would not want this individual who lied to PC Richards about all the items he stated about this job afterdamageas well as being a no-show to our first scheduled appointmentI've had enough of this being pushed around by this contractor, his supervisors and PC Richards to put me through this after purchasing a Refridgerator from themEverything fell apart as soon as small delivery people came to remove my old refrigerator, scraped it all the way down my stairsNo consumer should have to endure this rediculous nightmare!! I do not want that contractor to come to my house!! 5) I trusted PC Richards own people to repair the damageI never said I was not able to get one on my own! That is also a fabrication! They caused the damage, they said they could send someone so I agreed.6) Reason for the delay in the repair was that my father was rushed to hospital the day I bought the refrigerator, which the salesman helped me plan my route to [redacted] Another delay was that the small delivery people who scratched my old Refridgerator down the stairs would not attempt to bring my new delivered Refrigerator up to the kitchen and prepared to leaveI was forced to call the salesman, the dispatcher, etc regarding the poor business decision to send small delivery people to swap out a second floor kitchen situationI was told to wait until the next day and they would send bigger men to finish moving the refrigerator into the kitchenMore delay was heavy holiday foot traffic up and down the only stairway in the house which would cause a problem for newly repaired stairs.I promised that as soon as the holidays and guests left the first week of January, I would be ready for them to come fix the damage without any undue heavy traffic on themThe date made the first week of January the contractor was a no showI tried contacting him and others at the company but no one could help meweeks I tried to find out what happened, when would someone call me, when could this be fixedNot until I contacted claims again to ask what I should do did anything new happenSomeone called me and a new date was chosenI inquired about the no show a month earlier and was told the contractor was having problems keeping up with his workloadNot a satisfactory excuse7) When I contacted claims inquiring what I should do about the damage from the repairs from the day before (proving I was NOT satisfied, per the contractor's statement that I WAS) I was treated equally disrespectfully by the claims person as I was by the contractor by not showing up for our appointment in January and never returning any of my calls to rescheduleShe offered nothing but a dead endThey were donePC Richards should stand behind the bungled delivery, damage done by delivery people, delay to install of a refrigerator sold to me by the loveliest of salesmenI have been put through hell with this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why here...This customer should contact us at ###-###-#### and speak with [redacted] as he is one of our supervisors and he has appealed to [redacted] for the replacements that this customer is asking forBear in mind that this customer is currently under the manufacturers warranty and that we have to abide with the decision that they make regarding this matter [redacted] is awaiting a response from [redacted] at this time

We are unable to locate any sale for the LG range in question under the name, address , or phone numbers that this customer has providedCustomer should call us at ###-###-#### with that invoice number and have the telephone representative get a supervisor to look into this and if that range was in fact purchased in July of a supervisor should have no problem giving this customer full credit of what they paid towards the reselection of a different range

Tell us why here...This customer must contact the District Manager of that store at [redacted] regarding any compensation requestsThe should give John their invoice number [redacted] and then John will be able to assist them

Tell us why here...The number that this customer called is for a parts department and they will have to resolve the issue with them because we have no invoice to refer to in order to do any type of refund or even to track their parts orderThey should ask to speak with a supervisor at that number and he should be able to resolve the issue for them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I have to reach to PC Richards and they have not contacted me backI would like PC Richards to call me instead there request to communicate instead of emailingI have tried to respond but they have not responded My call number is ###-###-#### Thanks you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...According to the notes that are on this customers invoice, they spoke with Megan and with Naarha on and have decided to take the service call which is scheduled for If the TV is unrepairable or uneconomical to repair, and does not have physical damage, the store manager has already offered the customer a comparable 60inch 4K LG TV which also qualifies to receive a free inch Tv with no money out of pocket to this customer since the model that they currently have in no longer available

Tell us why here...As per our service manager all Fire Island service calls are pre screened for parts needed so that when our tech arrives he will already have the parts needed to complete the repair with himWe have no problem refunding the extended warranty which then would mean that all future service calls would be on a COD basisI suggest that this customer contact our service manager at [redacted] and he will be able to assist him and explain the proceedures for Fire Island service calls since they are unique

Tell us why here...A refund is not an optionThe customer has been given credit to exchange or reselect to a new washerAll the have to do is contact the [redacted] at the store where their purchase was made and he will be able to process the exchange for themIf they want a different make or model, then they will have to go to the store to reselect

Tell us why here...This customer must contact [redacted] Calvo at ###-###-#### or e mail her at [redacted] as [redacted] is the person that is looking to assist this custoer and she is the executive assistant to [redacted]

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/If that is not a good date for them they should contact the store manager at the store where the purchase was made and h will be able to change that to a day that is good for this customer

Tell us why here...customer can cntact the store manager at the store where their purchase was made and refer to invoice [redacted] where a return authorization has been placed so that they can exchange the refrigerator in questionThey can also have the store manager place a service call for the range with the broken knob although cosmetic parts may not be covered under warrantyThey can request that service order the knob as a one time courtesy