Convenient Auto Services (South)

Tell us why here...Customer should contact the District Manager of that store at *** to see if there is anything that Dan can do for himI doubt that he will be able to honor the $price which was obviously an error because who would purchase a inch tv for the same price
of a inch tv that would make no sensePerhaps as an accomodation Dan can lower the $price but bear in mind that these priced were Black Friday prices so there probably is not much room to negotiateIt's not as if we advertised that 65inch tv as a "bait & switch" advertisment

Tell us why here...Cutomer is under the manufacturers warranty at this time but they can cqall us at ###-###-#### and a telephone representative will contact the manufacturer to see if they have a different servicer for this customers area

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here...This customer should contact the District Manager of that store at *** and he will be able to assist them with the rebate issues and with the full refund of their extended warrantiesThey should give him their invoice number *** so that he can
investigate this matter to see what happened and why they are not receiving their $rebate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke with Jenny FridayShe told me she was going to send me a check for the electric bill for $She also said she would have a contractor call me concerning the hole in my wallWhen all of that is taken care of and the hole in my kitchen wall is filled, then I will accept the businesses responseThank you Revdex.com, for the helpSometimes companies get too big for there own good and forget about the small guysI'm sure the original *** *** would have taken care of this problem right away, not or weeks down the roadWhen this might actually get finished. If this was the persons house, who is answering these messages, I'm sure that contractor would have been at her/his house the next day and not offered a ridiculous $or $creditThey know this is a $job, easyAnyway, thanks again, Revdex.com and I'll be very happy when this nightmare is over and done
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...This customer should contact the District Manager for the store where the purchase was made at *** and he will assist themThe problem is that we do not sell merchandise on a trial basis so he may have to charge them a restocking fee in order to be able
to take that merchandise back because we can no longer sell it as new

According to our records the exchange is alreadt set up to take place on 8/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your response below said something to return and get a refund You are supposed to replaced -deliver a new one and pick up the old and install the new
Tell us why here...$was already refunded back to this customers PC Richard credit card on 10/**/and now we are waiting for the customer to contact the store or Mike E*** with a date to pick up the G.E.dishwasher so we can refund them the $that they paid for that unitWe cannot refund that until we pick that unit up and it is returned to our warehouseCustomer should contact Mike E*** at *** to get this done.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...Unable to find any such sale under this customers name, address and phone numbers given for August Suggest that this customer contact our bedding supervisor at *** or call her at ###-###-#### and give her the invoice number for this sale so that
she can assist them in this matter if that is possible

When a customer files a damage claim, the standard proceedure is for them to supply estimates so that we have an idea of what is involved since that money would be coming from the insurance company of the installer or whomever caused that damage Normally their insurance company will also send an adjuster out to see exactly what the damage isUnfortunately, that is the way all insurance claims work and are processed

Tell us why here...This tv was purchased in November of and the customer took this tv from the store themselvesWe did not deliver itIt is now months later and we have no way to know what happened to this tv while it was in the customers home for monthsUnfortunately the manufacturers
warranty does not cover cracked screens nor does any extended warranty for that matterThere is nothing we can do to assist this customer based on the events regarding this matter and the service report upon inspection of the tv

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1.Sales persons at PC Richard Inc have an agent-principal relationship with PC Richard Inc When a sales person makes claims and promises, s/he is speaking for PC Richard Inc.By denying its responsibility as the principal, PC Richard is aiding and abetting its sales personnel to make sales "by any means," even by misrepresenting the truthI have refused service department visits because their stated intention is to repair the TV I do not want this TV "repaired." I have not asked for repairs I have asked that the TV be returned, pursuant to PC Richard Inc policy as stated to me the day I made the purchase I refuse any substitution of another PC Richard TV That was not the deal I made when I purchased the TV
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The refrigerator in question is scheduled to be exchanged on 9/*/for a Blomberg on invoice ***If the customer wants to change that date they should contact the store manager at the store where their purchase was made or contact the District Manager at ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I have not received a return phone call or credit or offer for a replacement merchandise from P.C.Richards. In fact, the last time I reached out to P.CRichards, which was in June of 2015, I was informed someone from the service department would be contacting me within a week. To date, that has not happened. I would appreciate a correspondence from P.CRichards to either replace my fridge with a new one, or issue me a refund. I would also like a replacement stove if PC Richards is unable to deliver the broken knob as initially promised. By the way, as per Avanti, P.CRichards has not requested any service parts for my items as of 7/**/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

We discussed this issue with our accounting and internet sales departmentThis is an issue we will resolve with ***As far as the billing notices go, we will send a letter to you clarifying the chargesWe already issued a full refund to youWe are sorry for the inconvenience

Tell us why here...Customer is scheduled for service on 8/**/with parts needed to complete this repairThey can contact our appliance service manager at *** if they want to discuss the no shows with Carlos or other issues regarding this repairHe also may be able to
schedule them for a sooner appointment if the customer wants one

Tell us why here...Please contact Pamela Mays at *** and she will be able to assist you in this matter as she is in charge of handling a issues concerning mattress sales and problemsShe can also be reached at ***

Customer is not scheduled for service on 2/*/as parts needed had to be reordered by the service departmentThey will contact the customer as soon as the parts arriveIf the service department determines that the washer in question is unrepairable or uneconomical to repair then they will issue
the customer a store credit of what they paid for this washer in **on invoice *** In most cases that would satisfy the remainder of the customers extended warranty but in this case since the customer has a year contract they would allow years to be carried over to the new washer at no additional cost to the customer

Tell us why here...This customer is scheduled for service on 8/**/at which time our tech will contact the *** technical support line for a resolutioon to this issueIf the problem cannot be corrected wew will issue this customer sa store credit of what they paid for this range so that they
can go to one of our showrooms to reselect a new range

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Refuse to give a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***