Convenient Auto Services (South)

Tell us why here...This customer is under our extended warrany which is a service contract not a replacement contractThe only time we would offer a replacement is if the TV is unrepairable or uneconomical to repairIf customer would like to discuss this isue with our service manager, he can contact him at [redacted] or call him at ###-###-####At the present time a new LCD panel has been ordered

This customer is under the manufacturers warranty and does have a service call scheduled for tomorrowIf the result of that service call does not immediately resolve the issue with the refrigerator we will contact Samsung for them and get a return authorization to have that refrigerator replaced As far as any food loss the customer will have to deal with Samsung in order to receive any compensation from them for that as it is their product that failed while under their warranty and we do not offer any food loss compensation unless the product that fails is under our extended warranty at that time

Tell us why here...A refund is not an optionWe have placed a return authorization on this customers invoice so that they can contact the store managder at the store where their purchase was made and he will make arrangenets to exchange the washer in question for a new one

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I agree to call PCRichard with the hope that a exchange is what we both agree upon which would satisfy my complaint given the multiple time they had been to my home [redacted] 3/ [redacted] /

Tell us why here...Tech was out the other day and has submitted photos of the cracked liner which are being reviewed by Diamond W [redacted] one of our supervisorsDiamond will be contacting this customer regarding a possible exchange due to the cracked liner situationThis customer can reach Diamond directly at [redacted] and ask for her

Tell us why here...We will give this customers information again to Mike Ward and have him respond to the customerVince C [redacted] is a supervisor at Viking and since the customer is under the manufacturers warranty at this time it is up to him to authorize a return authorization so that we can pass that along to the customer and once the old unit is picked up from the customer we can then send it back to Viking for a dealer creditWithout that authorization we would have to scrap that productIf Viking is not able to replace the parts needed or resolve this customers issue then it is up to them to issue an authorization to retrn that product to them since the customer is under their manufacturers warranty at this timePerhaps this customer should contact Viking directly at ###-###-#### and see what progress they have made with Vince C [redacted] regarding getting getting this issued resolved

Tell us why here...According to the notes on our system this customer spoke with MsJoanne C [redacted] (the executive assistant to Gregg R [redacted] ) on 2/ [redacted] who inturn spoke with Anthony L [redacted] who is the District Manager of the store where the purchase was made and they agreed that if this is what the customer wanted that we would pick up all of the merchandise and issue this customer a full refundAs per the notes on the system, the customer hung up on MsC*** at that time and we have not heard from this customer since We suggest that the customer contact MsC [redacted] at ###-###-#### or e mail her at [redacted] so that we can resolve this complaint

Tell us why here...Two parts had to be ordered and one of those parts has arrivedAs long as we receive the second part needed from Haier this week then there is no problem going out this week to complete the repairThere would be no sense going out without that part since no repair would be able to be made without itThis customer is under the manufacturers warranty and therefore we are doing what we can on their behalf to expedite the parts needed from the manufacturer

Tell us why here...As per the notes from the store manager on this issueThere is no store credit due on the invoice that the exchange was done on in as per the terms of our exchange policyHowever, in good faith, he offered this customer a credit of $but they refused thatThe store manager states that as per a copy of a letter that he was shown by our director of customer service all our obligations were satisfied by the exchange that was done in If this customer wants to pursue their request for the amount that they think they are due further, they should contact our director of customer service directly at [redacted] and ask for his assistance in this matterThey should have him refer to the invoice in question which is [redacted]

Tell us why here...Customer can contact the store manager at the store where their purchase was made as we have now issued them full credit of what they paid for the refrigerator and the service contract so that they can go to the store and use that credit towards the reselection of a different make and modelIf the model that they choose is more that the credit that they have been issued then they will have to pay the difference in cost

Tell us why here...This customer should call us at ###-###-#### and have a supervisor look into this for them and they can resolve this matter for them

Tell us why here...Customer can contact the store manager at the store where their purchase was made as a return authoization has been placed on their invoice and they are now able to exchange the product in question or reselect a different make and modelAll the necessary paperwork will be done at the store

Tell us why here...To the best of my knowledge, there are not any washing machines that will clean waterproof garmentsAs for the letter sent to our president in June, it is very unusual that they would not have received any response since all letters received are assigved to someone to answerThis customer should re send a copy of that letter to [redacted] as she is the executive assistant to Gregg R [redacted] , to see if she can assist them in any way regarding this issue

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will reach out to Jason who I had spoken with. I did not accept the offers because I had placed two orders and they were only trying to make right on one. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The issues were NOT addressed. The first issue was the fact that me and entire family were left without a refrigerator for over 6 days. When I called PC Richard's Store #**, located on [redacted] in Staten Island) I was told by "Pamela" that I would have to go to PC Richard's and purchase a refrigerator, bring it home myself, and once my refrigerator was repaired, I would have to bring back to the refrigerator and get a store credit. I guess that is the policy since the issue was NOT addressed.The second issue was that the GE Café Series stove. The burners CAN NOT be regulated. The technician stated that it is a design flaw and CAN NOT be corrected. I would either like a complete refund or a replacement. The third issue is the Café Series refrigerator. The refrigerator needs all of its major components replaced. I am not comfortable with this. I would like it either replaced or a complete refund. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Tell us why here...This customer should call us at ###-###-#### and get the telephone representative to get a supervisor to assist them in getting this unit exchanged

Tell us why here...Cutomer must contact [redacted] with tis request as Jason is the head of our Internet Sales Departtment and will be able to assist them in the event that any compensation is due

Tell us why here...Customer has been given full credit of what they paid us in to exchange that gas range for the same model or to use that credit to reselect a different make and modelThat credit is on invoice [redacted] and they can go to any one of our showrooms to use that creditIf they choose a make and model that is more than the credit that we have issued then they will be responsible to pay the difference in costWe lso will carry over their extended warranty to the new model that they reselect

Tell us why here...I have placed a return authorization on this customers invoice [redacted] so that these items can be returned for exchange w/o the original box or packingAll the information that anyone in that store will need is on that invoice now