Convenient Auto Services (South)

Tell us why here...I have placed a return authorization on this customers invoice [redacted] so that these items can be returned for exchange w/o the original box or packing. All the information that anyone in that store will need is on that invoice now.

The technician came in last Thursday(2/*/16) and took photos of damaged refrigerator. No one from management called me regarding a resolution. I called them yesterday twice at 11:32 AM and 11:37 AM, I asked to speak with Diamond. They said she was busy and would return my call later that day. I still have not received a phone call back from Diamond or P.C. Richards Management. It has been almost a week since the technician came to my home, please help me seek a resolution. Thank you!

Customer must contact our New Jersey service manager at [redacted] and he will be able to assist them with that.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Today 7/* is a month since this has happened. With all the phone calls back and forth this is the first time this  name/email to contact has been given to me.  As I write this someone is at my house replacing my floor.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
John Cameron

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's not about late, I have made exchange request within 7 days of delivery, have got response from customer service dept saying "[redacted].[redacted]
[redacted]. Thanks[redacted]###-###-#######-###-####To search order use my old phone ( ###-###-####,###-###-####,###-###-#### )[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...The number that this customer called is for a parts department and they will have to resolve the issue with them because we have no invoice to refer to in order to do any type of refund or even to track their parts order. They should ask to speak with a supervisor at that...

number and he should be able to resolve the issue for them.

Tell us why here...If customer has damage they must call us at ###-###-#### and have the telephone representative file a damage claim and they will be instructed as to what they have to do in order for the claim to properly be processed. That is the proceeure for all damage to property claims and our installers are all insured.

We are unable to locate any sale for the LG range in question under the name, address , or phone numbers that this customer has provided. Customer should call us at ###-###-#### with that invoice number and have the telephone representative get a supervisor to look into this and if that range was in...

fact purchased in July of 2017 a supervisor should have no problem giving this customer full credit of what they paid towards the reselection of a different range.

Tell us why here...This is an Internet order and this customer must contact the head of our Internet Sales Department @ [redacted]n order to try to resolve this issue. I see that we have offered to take this TV back and issue this customer a full refund but that the...

customer has refused that option. I do believe that this customers request will possibly be rejected by Jason because our price match protection policy only covers brick & mortar stores not  other on line advertisments. This customer can check with Jason regarding that issue.

Tell us why here...As previously stated this customer has to contact our bedding supervisor in order to try to resolve their issue. She is the only person that can make a decision regarding bedding issues. [redacted] or call her at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did not schedule service for June **.  That is a fiction.  Since May ** I have called several times, and since the first day I attempted to get a COI, after having twice sent a sample acord form to PC Richard. I have had to reschedule service four times because I did not receive a COI.  I called today and was told that a manager or supervisor would call me back before 5 PM and I did not receive a  call or email.  In the past service from PC Richard was acceptable, which is why I bought a  service contract. The unresponsive service since May ** is wholly unacceptable.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've already spoken to Diamond however I don't want to close this complaint until I actually get to the store and receive my mattress.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Two parts had to be ordered and one of those parts has arrived. As long as we receive the second part needed from Haier this week then there is no problem going out this week to complete the repair. There would be no sense going out without that part since no repair would be able...

to be made without it. This customer is under the manufacturers warranty and therefore we are doing what we can on their behalf to expedite the parts needed from the manufacturer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To Whom It May Concern:PC Richard and Son should review their records.  The part was changed before, and I have the old part in my garage. I am more than willing to send you pictures of the part. Furthermore, the most recent repair person told me that he found records stating that the part was changed before. I am getting the same response as before from this company, and I am very concerned about the safety of my family.  I am stuck with a product that is not safe. My wife and I have to unplug the stove when not in use. I have made numerous attempts to contact PC to resolve this problem at their [redacted] number, but PC refuses to exchange the product even if it is of a lesser value/quality. They would rather risk the safety of me and my family.
Cordially,[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...$85.07 was refunded back to this customer [redacted] Card on 12/**/15. Which was the very next day after the sale was made. It will appear on this customers next [redacted] statement. We have no control over when [redacted] shows their charges or refunds. For any...

further clarification of our Internet policies the customer can contact the head of that department at [redacted]

Tell us why here...As per the terms of the warranty, no screen damage of any kind is covered either under the manufacturers warranty of by our extended warranty. If this customer feels that the damage is due to the manufacturers defect, then they should contact [redacted] and have them render a second...

opinion from the one that was rendered by our tech.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10682361, and have determined that my complaint has NOT been resolved because:

I do not accept PC Richards (PCR) reply.There have been previous conversations with [redacted] on the telephone and in person and in front of me and my family.   I / we were told by PCR store management that "they should take it back".   If [redacted] does not have the authority to fix this, we need someone at PCR with the authority to fix this, or we need the Revdex.com (Revdex.com) to highlight this issue with management at PCR and in the public eye.I am an 82 year old woman whose family are regular customers.   (Within a week of my purchasing this washer / dryer, my son purchased a $1,200.00 flat screen TV and TV stand from PCR - Bellmore.)  I purchased a $3,000.00 washer / dryer combo from PCR, not from [redacted].  The dryer never worked properly from the day it was installed in April.  It has been two months with no resolution. This matter needs to be resolved.This is not a minor problem that will "go away".  PCR needs to step up, be responsible, fix this situation by replacing the "brand new merchandise", and let everyone move on.  This is not the way to treat a customer, and not a way for PCR to garner "customer satisfaction".    The PCR sales person ([redacted]) sold me the incorrect "ventless" dryer, replacing my "vented" dryer.  PCR "owns" this problem.  PCR carries [redacted] products and so PCR should be standing up for us and demanding a replacement or credit.  PCR needs to tell [redacted] they need to take the machines back and make this right.To say we are at the mercy of [redacted] is incorrect.  If PCR stands up for us, their client, this could / would / should be resolved very quickly.  To say it is up to [redacted] is "passing the buck".  My payments are being made to PCR, not [redacted].  PCR should withhold payment to [redacted] for the faulty / damaged units.  PCR is a LARGE company.  I would imagine that if they raised their voice with [redacted], then the replacements would be authorized.  I want what I paid for:  new machines, including a "vented" dryer, and a replacement slide out board, and not "water damaged" machines, or a "quick fix" replacement pump. I contacted the Revdex.com because it is a legitimate service for consumers that are not being properly treated. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Do I have any choice 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]