Convenient Auto Services (South)

Tell us why here...I repeat once again that there is in fact a service call scheduled for Monday June *** between the hours of 1pm and 5pmIf a COI is needed this customer should contact our appliance service manager directly a* *** or call him at ###-###-####I have no problem refunding their service contract in full at this time but before I do that they should be made aware that all future service calls will be on a COD basisThey should give Michael their invoice number *** so that he will be better able to assist them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here...Upon speaking to the store manager and the store's District Manager they have both agreed that there is no way that we can honor that price which was obviously for the 55inch TV not the 65inchTVWe had given this customer the e mail address for the store's District Manager in the event that they wanted to contact him directly

Customer purchased the stove in question from our clearance center as a floor model for $in Those products are usually sold "as is" due to the drastic price reductionThat being said the customer also purchased an extended warranty from us and as per the terms of that extended warranty
all we are obligated to do is give the customer full credit of what they paid us for the product towards the reselection of a new product or continue to repair the product at no cost to the customer until the contract expiresParts needed are currently on order for their stove and we will contact them as soon as they arriveIf they choose not to wait, we will still offer them what they paid as a credit to reselect and perhaps they can go to our clearance center again and choose another floor sample stove that is in that price rangeWe do not have any other obligations other than those stated above

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

Tell us why here...Neither the manufacturers warranty (by the way which this customer is under at this time until 7/**/16) nor our extended warranty covers, physical damage to the screenIf the customer does not have a copy of the manufacturers warranty which came in the booklet that they
received when they received their tv or our extended warranty, we will gladly send them a copy of eachThey are welcome to contact Samsung direct at ###-###-#### to get a second opinion regarding the damage

Tell us why here...This customer should contact Todd Burkhardt at *** and he will be able to resolve the issue as Todd is our in house customer service representative that deals with the bank and Todd will be able to assist them

Tell us why here...That information was not requested by the customer at the time of deliveryHowever, the customer has spoke with our claims manager today and has been assured that he will be presented with a certifcate of insurance and hold harmless agreementThe owner of the third party
company is scheduled to inspect the damages claimed tomorrow 2/** and at that time he will present the customer with the documentation that they have requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,Please find attached receipt which was part of original receipt ( which has recent exchange to washer but not Mattress )let me know if it's helps to locate Order ?Originally bad product ( the mattress ) was delivered to my address* *** *** *** ** * ***If it's still unable to locate it then search with all these my numbers (***)ThanksMihir***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Customer does not have to take any days offIf they call us at ###-###-#### a telephone representative will order a new remote control for them and have it shipped to their homeAll they have to do is give the telephone representative their invoice number ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here...In order for the customers request to be done, if the customer has not yet filed a damage claim, they must call us at ###-###-#### and do so and the telephone representative will give them all the details necessary as to how to proceed in order to accomplish what they
want

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory only if my machine is fully operational after the service technician repairs my washer on Saturday, May ***.
Sincerely,
*** ***

Tell us why here...ok, but there are notes from Jason that a $Gift Card was offered and we would take back both orders if the only reason the customer ordered them was to get the merchandise that was offered in errorCustomer can reach out to Jason at *** in the event that he does not have that information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Nothing has been done I sent an ema*** by clicking as per instruction above, not sure if you BB (you) are Cc'd today at 11:55AM Copy of email cut and pasted belDear *** *** ***, As per advise from the The Revdex.com, I am emailingyou with regards to my claim of $rebates for the GE appliances I bought anda full refund of the extended warranties of $as per invoices ***
*** ** I file a complaint to the Revdex.com because I haveexhausted my patience with your people. My complaints are that yourcompany does not honor what you advertised and what your people told me withregards to the $rebates that matched the manufacturers and also refund infull of the extended warranties amounting to $539.99. If both yourSalesman Anthony R*** and manager Anthony G*** (who both gave me theirbusiness cards at the day they assured that I am getting the rebates) just to induced me to get the years extended warranty, then they havemisrepresented your rebates promotion. I relied on their words to make mydecision to purchase both the appliances and the warranty. Reliance ofwhat your sales people told me in your store is admissible in the court of law. I did my very best to follow this up as documented on mycorrespondence to the Revdex.com. The time I put in just tofollow up the money that belongs to me and the aggravations I have had, isworth more if have to bring you to court plus your bad publicity. This isnot about the money, but the principle that every reliable company mustadhere to. Your tactics to manipulate people and induced them tobuy your products must be stopped immediately. This is your last chance to give me back my money. Iaddition, I want you to train your employees and your company to stop falseadvertisement. I know for a fact that they work on commission andnot salaried so probably they do what they do. I also asked BB to publishmy BB complaint so that it will alert people to be very careful in dealing withcompany like yours. Thankyou.Dear *** *** ***, As per advise from the The Revdex.com, I am emailingyou with regards to my claim of $rebates for the GE appliances I bought anda full refund of the extended warranties of $as per invoices ***thru 6. I file a complaint to the Revdex.com because I haveexhausted my patience with your people. My complaints are that yourcompany does not honor what you advertised and what your people told me withregards to the $rebates that matched the manufacturers and also refund infull of the extended warranties amounting to $539.99. If both yourSalesman Anthony R*** and manager Anthony G*** (who both gave me theirbusiness cards at the day they assured that I am getting the rebates) just to induced me to get the years extended warranty, then they havemisrepresented your rebates promotion. I relied on their words to make mydecision to purchase both the appliances and the warranty. Reliance ofwhat your sales people told me in your store is admissible in the court of law. I did my very best to follow this up as documented on mycorrespondence to the Revdex.com. The time I put in just tofollow up the money that belongs to me and the aggravations I have had, isworth more if have to bring you to court plus your bad publicity. This isnot about the money, but the principle that every reliable company mustadhere to. Your tactics to manipulate people and induced them tobuy your products must be stopped immediately. This is your last chance to give me back my money. Iaddition, I want you to train your employees and your company to stop falseadvertisement. I know for a fact that they work on commission andnot salaried so probably they do what they do. I also asked BB to publishmy BB complaint so that it will alert people to be very careful in dealing withcompany like yours. Thankyou
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The issues were NOT addressedI was left without a refrigerator for over daysThe technician did not provide any information as to what PC Richard's policy wasWhen I called customer service I was told to contact the PC Richard where the refrigerator was purchased, which I did ( Store # ** located on *** *** in Staten Island)I then spoke to "Pamela" who, after conferring with the manager, stated that I would have to go there and purchase a refrigerator, take it home myself, then once my refrigerator was fixed, I would have to return the refrigeratorThis seemed odd to meHowever they did not address it so I would imagine that is the policy.Also, the issue with the GE Cafe Series stove was not addressedThe burners CAN NOT be regulatedThey either go from high to lowThe technician stated that this is a design flawThe stove should either be replaced or a refund issued.Third issue is the GE Cafe series refrigeratorIt seems that all of the major components need to be replacedI am not comfortable with thatI believe that a replacement would be more suitable.I would appreciate a separate response for each issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...We have given *** service the authorization to replace all parts necessary to insure that this issue will be resolved and that there will be no safety issue in the future regarding this oven once that is doneIf *** informs us that they cannoy guarantee that then we will
give this customer credit of what they paid us in toward the reselection of a new ovenIf that is done then the remainder of their extended warranty with us will be satisfied by this exchangeDiamond is one of our customer service supervisors and this customer can contact her at ###-###-#### once *** makes that determination

Tell us why here...I do not understand the rejectionThe diswahser in question can be exchanged for the exact same make and model as an even exchange with no money out of pocket to the customerThere is nothing about any refund The diswahser is under the manufacturers warranty and we still have the same model in stock in order to do that exchangeAll the customer has to do is contact the store and they will complete the necessary paperwork to get that exchane done

This customer should contact the District Manager for that store at *** and he will be able to assist them with that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I had a phone con with your *** *** who needed to know why I sent a complaint to Revdex.com. As stated in my initial response to Revdex.com, I did not receive an estimate from PC Richard's tech as to how much the door handle charge would be; total bill was $with a labor charge of $139.95 which took the tech less than minutes to install. If I had an estimate I would have opted to purchase a new dishwasher by adding an additional $200. Labor charge needs to be reduced to $otherwise PC Richards ripped me off. I am a retired VietNam Veteran and I feel PC Richards did me an injustice by over charging me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***