Convenient Auto Services (South)

Tell us why here...As per our parts department, they checked with Samsung and there is no kickplate for this refrigerator. The other refrigerator issues were already taken care of and if customer had damage done to their home they should have been advised to file a damage claim at ###-###-####...

with a telephone representative and they would have been given instructions as to how to proceed. We do apologize on belhalf of the store personnel if they failed to give this information to this customer at the time these issues took place. A pick up of the refrigerator which at this time has no issues for a refund is not an option. If this customer needs additional information regarding these issues they should contact us at ###-###-#### and have the telephone representative get a supervisor to assist then rather than have them deal with the store which obviously has not followed up on this customers concerns.

That refund was issued this morning by [redacted] (one of our supervisors) and this customer will receive a check in 10 to 14 business days. The reason for the delay was because we never got to pick up her old washer so that we could scrap it.. She can now dispose of it herself if she is still in...

possession of it.

...We are dating the new air conditioner to be delivered to this customer on Thurs 6/**/16 and in the event the service company has not returned their old unit to them for us to pick up at that time, we will still ok the delivery of the new unit and will get that old unit back from Aid Service...

company ourselves. If 6/**/16 is not a good delivery date for this customer they should contact us at ###-###-#### and we will change that date to a date that is good for this customer.

Tell us why here...Tech was out the other day and has submitted photos of the cracked liner  which are being reviewed by Diamond W[redacted] one of our supervisors. Diamond will be contacting this customer regarding a possible exchange due to the cracked liner situation. This customer can reach Diamond directly at [redacted] and ask for her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I'm just sorry it was far more...

difficult than it should have been.
Sincerely,
[redacted]

Tell us why here...This customer should contact the District Manager for that store at [redacted] to see if he is able to assist them in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is just a remote control. In order to cause the least disruption would it be possible to just send me a new one without my having to take a day off waiting for a service call. I have spent way too much time on this already. One expects to have a working remote when purchasing an air conditioner such as this.If there is any question that the remote is faulty it can be verified with your employee Jovar M[redacted] assistant manager  at your [redacted]. I have been a customer of PC Richard for many years, including when I lived in Brooklyn. I have never experienced such a situation before. The air conditioner itself is fine. Please advise. Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not satisfied with PC Richard's response to my complaint.  First, the details of the response are inaccurate.  [redacted] is not the company they sent to evaluate the oven, nor order the parts from. PC Richards sent [redacted]  Most importantly, the service repair man from [redacted] told me directly that although the motor, gas valve and mainboard seem to be the parts that need to be replaced to have a functioning oven at this time, he could not say that those parts were what CAUSED the explosion.  Those parts could have just gone bad FROM the explosion.  Therefore, he could not guarantee the safety of the appliance once the repair is made.  He told me he would not feel safe with the repaired oven in his own home.  I have asked Diamond numerous times what guarantee I have regarding the safety of the oven if it should be repaired. Are they going to stay in my home and run the 3 hour self clean function to make sure it doesn't explode again?  I have not received a reasonable answer to how they will be sure the oven is safe for use once the repair is made.  My concern is that the repair will be made and they will say it works and is safe and then another dangerous explosion will occur.   Is that how PC Richards is suggestiing they will know if it was not safe? I need a logical explanation and guarantee of safety.  Diamond told me she could not make that guarantee.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer can contact the store where their purchase was made as we have issued them a credit so that they can return this range and use that credit to get a new range.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This is a run around, I text you the email that I sent to Meryl already that I was no longer  interested in an exchange but instead I need a full refund.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The manager was contacted and informed that Thursday was not convenient. After complaining about my tone and accusing me of being facetious he said that he would call back with an alternative. [redacted] never called back, so he was contacted again. He then gave his word that he would find a way to have someone pick up my old appliance the same night (tues 7/*) or (wedn 7/*) for the latest. When I tried verifying the pickup, no one knew anything about it, besides the Thursday that was never confirmed with me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...$653.24 was refunded back to your PC Richard credit card ending in [redacted] on 1/**/16. It will not appear until your next bank statement but the bank should be able to verify that refund if you contact them at ###-###-#### and give them your account number. We did what we had to do from our end, the rest is up to whatever the bank's proceedures are. That sale has been cancelled and you owe nothing to anyone regarding that invoice [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The response is telling me to re-send a copy of my letter via email to the President's executive assistant to see if she can resolve the issue which is not resolving the issue.  As requested in the business response, I sent an email to the executive assistant at [redacted] today, Thursday, September **, 2015.  Below please find a copy of the email sent.Dear [redacted],I submitted a complaint to the Revdex.com ("Revdex.com") on September *, 2015 regarding a washing machine I purchased back in April of this year and a response was sent to me today, September 10, 2015 from P.C. R[redacted] via the Revdex.com email response.  The response stated that I should re-send you a copy of my letter previously sent to the attention of Mr. Gregg R[redacted] back on June [redacted] 2015 (please see attached along with a photo of what I have been experiencing when washing clothing). The response also stated:I should have received a response from P.C. R[redacted]'s corporate department which I did not, hence why I submitted a complaint to the Revdex.com; and To their knowledge, there are no HE washing machines available on the market that handles waterproof clothing which is incorrect.  There is one in which P.C. R[redacted] currently sells.All I want is a quick resolution to this issue and as stated in my letter and please advise.Regards,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer must contact the [redacted] for the store where their purchase was made at [redacted] and [redacted] will be able to assist them.

Tell us why here...This customer is under the manufacturers warranty and has spoken to Joe G[redacted] at the store where their purchase was made. He has contacted Viking in an attempt to get a manufacturers return authorization which is necessary before any replacement can be made. We suggest that they...

contact Joe G[redacted] at that store and see if he has received a reply from Viking regarding this issue.

Tell us why here...This customer must contact the head of our wholesale/builders division, Rick T[redacted] at [redacted] because they are not a customer of any one of our stores  and that division is the only one that can assist them .

Tell us why here...Customer has been issued a  store credit to return the refrigerator in question and exchange it for a new one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told  that I will have a store credit if I purchase the replacement items for a lesser price. I was told multiple times by multiple people that we still have a store credit and it will not expire and we can use it to purchase something else. Otherwise I would have looked to purchase the washer and dryer of the equal value. Furthermore, I was issued a receipt proving the remaining store credit and it became a problem only after I tried to purchase Bosh dishwasher. The store changed the response and credit availability after we actually wanted to use it. Until then we were reassured that the credit has no expiration. If there was no credit, the balance shoud have stated "0". Please, see attached receipts. Thank you.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer must contact [redacted] Calvo at ###-###-#### or e mail her at [redacted] as [redacted] is the person that is looking to assist this custoer and she is the executive assistant to [redacted].

Tell us why here...Parts needed have been ordered and we will contact the customer as soon as they arrive so we can set up an appointment to install them . If these parts do not resolve the issue , then we will issue the customer a full credit of what they paid us for that dryer in 2014 towards the...

exchange or reselection of a new dryer.