Convenient Auto Services (South)

Tell us why here...The contractor that performed the repairs have sent us photos of the repair which was completed at that time to the customers satisfaction. Customer was advised to let the area dry for 3 or 4 days before putting anything on top of the repairs that were performed. The...

customer put some non slip mats over the steps as soon as the contractor left , thus caused the mats to absorb the stain from the wood. Obviously, now the repair that was done no longer looked the same. However, the delivery company will send the contractor to re-do the job. The reason the delivery company found a contractor for this customer was because she was not able to get one on her own. Reason for delay in repairs was that the customer kept postponing the appointments. We have documentation as to the appointments that kept being postponed.

I have never heard of such a thing but that being said, a return authorization has been placed on this customers invoice [redacted] so that they can now contact the store manager at the store where their purchase was made and he will arrange for the refrigerator inquestion to be picked up from this...

customers home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 order # has been provided, here is the # again I[redacted]. thank you 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer will have to contact the District Manager for that store  @  [redacted] and give him all the particulars so that he can make things right.

I will forward this information to Jenny and have her contact this customer as we cannot resolve this complaint via this venue as all damage claims are handled and resolved by Jenny in New Jersey. If the customer is ultimately not satisfied with her decision they would have to pursue another venue in order to try to resolve the issue to their satisfaction.

Tell us why here...This customer has to contact the head of our Internet Sales Department Jason N[redacted] at [redacted] or at ###-###-#### and give him the invoice number [redacted] because it looks like that this order was shipped via [redacted] to the address on that invoice and...

therefore cannot be refunded until Jason puts a trace on it to see what happened to it.

Tell us why here...We have stepped up to the plate for this customer and made Bosch give us a return authorization for this product based on the incorrect information that is in their use and care manual for this model. Looks like the customer has been made aware of this as an exchange has been written and the Thermadore model is being exchanged for a new Bosch model.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not entirely  satisfactory to me and but  matter has been resolved.
Sincerely,
[redacted]

Tell us why here...Parts needed have arrived from Samsung to complete this repair. The customer should call us at ###-###-#### and have the telephone representative set up a date to have them installed. Then, if this does not resolve the issue with the dryer we will give the customer credit to...

exchange that dryer.

Tell us why here...Customer is under the manufacturers warranty and the service call has been rescheduled to 2/**/16 because of the weather conditions today.  If the issue is not resolved at that time we will appeal to the manufacturer on the customers behalf for an exchange of this...

product. Any other issues must be resolved with our Internet Sales manager since this was an Internet Sale. He can be reached at [redacted]

Tell us why here...Cutomer must contact [redacted] with tis request as Jason is the head of our Internet Sales Departtment and will be able to assist them in the event that any compensation is due.

Tell us why here...As of today the store has not cancelled this order. I will do that now and refund the charge back to this customers credit card and mail a receipt to them. They should contact [redacted] in order to get any late fees removed from their account.

Tell us why here...Customer can contact the store manager at the store where their purchase was made as we have now issued them full credit of what they paid for the refrigerator and the service contract so that they can go to the store and use that credit towards the reselection of a different make...

and model. If the model that they choose is more that the credit that they have been issued then they will have to pay the difference in cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer has service call scheduled for today...customer called in yesterday 8/**/16, customer did not wait several days for service. Will monitor the service call if unit needs parts I will exchange units for customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

 I would like someone from the management team to contact me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Under the terms of our extended warranty with this customer, we can repair the range in question at no cost to them  but if they do not feel safe with this product then we can issue them a credit of what they paid for the range in question which was $1300.00 and satisfy the remainder of their extended warranty and the customer can then go to any one of our showrooms to reselect. If that is what they want to do, bear in mind that the range that they purchased was a floor sample priced at $1300.00 and to replace that model with a new comparable model would be  about $2700.00 which would cost the customer $1400.00 out of pocket. Otherwise, as stated previously, the parts needed to complete the repair of the range they currently have are in stock and can be installed when the customer calls us at ###-###-#### to do so. If they still want the credit to reselect they can still call that number and have a supervisor look at the comments on their invoice [redacted] and he or she will be able to process the necessary paperwork to get that credit issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...This customer has disputed this sale with their credit card company and we are still awaiting to see the outcome of that dispute. The other issue is that we do not exchange or service Sony Video Games as the customer has to send it to Sony under their warranty. Perhaps this...

customer should contact the District Manager of that store at [redacted] to see if he can resolve this issue for them. They should give him the invoice number of that sale [redacted].

Tell us why here...Your issue is one that has to be resolved by the store manager at the store where your purchase was made or by his District Manager. Please contact him and have him make things right.