Convenient Auto Services (South)

Tell us why here...This customer should call us att ###-###-#### and have the telephone representative get a supervisor to speak with her. Have them refer to invoice [redacted] and based on what we have already spent in repairs the supervisor may authorize an exchange. They will check with the last...

tech that was there to see if he received a case number from tech line as well. If an exchange is authorized, the remainder of the customers extended warranty will be satisfied by that exchange.

Tell us why here...Sorry about that but the answer is the same. We do not service headphones under the manufacturers warranty at out service center. They have to be shipped out to the manufacturer for repair or replacement and we do not have anything to do with that. In addition, these were sold as display models which are sold as is due to the drastic price reduction.

Tell us why here...Unfortunately, that is correct. Cracked or broken screens are not covered under any warranty. The only thing that we can do for the customer would be to refund the extended warranty that they purchased from us because all that does is extend the manufacturers warranty which...

at this time is voided by physical or inpact damage to the screen.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me upon them first confirming the correct amount of the refund.  Second, confirm that they are sending the check via certified mail with my signature required. Third, send me the tracking number so I can be home when the check is delivered. Fourth making sure their check didn't bounce.   These request must fulfilled by PC Richards because thus far they have lacked professionalism, honesty and integrity.  They can say anything...for example "[redacted]" as they had said before but to date I have never received it.   Therefore, for clarity purpose YES I will accept the full refund including the additional cost for the warrantee, and the $500.00 additional expenses I received while they deliberately delayed the repairs, the trade, and the refund.  And I want proof that this time the check is actuarially in the mail addressed to me.  Once I receive the questionable refund check.  And cash it to make sure the funds are actuarially available I will immediately let you know if I was satisfied or not with the resolution.   PS.  Since this response is going to be made public I want every reader to know how overall dissatisfied I am with PC Richards and that I highly recommend everyone to shop at a professional establishment to avoid the nonsense they forced me to be subjected to.  You can easily be next because if they did this to me what's to stop them from doing this to you too? PC Richards has the audacity to add in their reply that the reason for the delay in providing the refund is because they didn't pick up the old washer. My question to them is  "So why the heck didn't someone come to pick up the defective washing machine"?  I made so many appointments for them to pick it up and deliver the trade washing machine. " Why didn't anyone ever arrive as schedule"?  Why didn't anyone in upper management ever personally take responsibility to over see that their staff actuarially arrive to take the washer so I can get my refund? They tried lying by saying their staff arrived to my home but I wasn't there until I reminded them that I purchased my surveillance system from their establishment as weel and it records everything the moment someone is in front of the building.  I have undisputed proof that the staff NEVER arrived to my building on the date the appointments were scheduled. The surveillance  has live recording of date and time etc.  So they can't continue to lie.   Based on the was they handled things my guess is that the staff at PC Richards especially those in upper management that I have been dealing with like Andrea Alves simply do not care. Andre Alves was very rude, unhelpful, and full of contradictions throughout this experience.   I sent her the letter from PC Richards informing me that I can get a refund upon my request numerous times. Nothing was done until the Revdex.com became involved.   It seems as though  PC Richards employees never valued me as a customer.  PC Richard employees never valued my business.  They never cared about the hardship, inconvenience and additional debt they subjected me to.  So I thank you Revdex.com for the opportunity for allowing my honest review to go public so that I can warn others.  We all work very hard for our money.  No one deserves to be treated like this.  I am glad for the Revdex.com assistance in this matter.  I hope PC Richards provides me with a FULL refund (for everything I requested).  I look forward to finally putting this horrible encounter in dealing with the PC Richard company completely behind me as I move forward.  I will send a final e-mail to Revdex.com confirming that I received the full refund I requested in 10 business days.  Thank you,

Tell us why here...Please have this customer call us at ###-###-#### and have the telephone representative get a supervisor to speak with them because from what I can see the refrigerator in question was exchanged for them on 10/*/16 so we do not know what call they are waiting for.i

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This customer should contact Richard Stewart (one of our supervisors) at [redacted] or call us at ###-###-#### and ask for him as he is working on this issue for this customer. Please give the telephone representative the invoice number [redacted] as all the comments needed are on...

that invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  I have received reimbursement of the requested amounts and I apologize for the delay, but I was hospitalized on 9/*/15, and returned home this afternoon. Thank you

Tell us why here...As per the notes from the store manager on this issue. There is no store credit due on the invoice that the exchange was done on in 2014 as per the terms of our exchange policy. However, in good faith, he offered this customer a credit of $400.00 but they refused that. The...

store manager states that as per a copy of a letter that he was shown by our director of customer service all our obligations were satisfied by the exchange that was done in 2014. If this customer wants to pursue their request for the amount that they think they are due further, they should contact our director of customer service directly at [redacted] and ask for his assistance in this matter. They should have him refer to the invoice in question which is [redacted].

Tell us why here...This customer should contact the District Manager for that store at [redacted] and he will assist them with this issue. They should give him the invoice number for that purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This customer is already dealing with Merly K[redacted] in our Builders Division. He has sent Merly a copy of the service report and Meryl has applied to the manufacturer for a return authorization and is waiting for an answer from them. As far as an exchange or a refund are concerned that is strictly up to management team in our Builders Division because as previously stated we cannot assist this customer from this venue because we have no access to Builders Division invoices and no say as to what decisions they make. This customer should remain in contact with [redacted]  to follow up on any decisions that he and his managers decide regarding this complaint.

Tell us why here...[redacted] will contact the customer as soon as she receives the e mail.

Tell us why here...Parts needed have arrive and if the customer calls us at ###-###-#### a telephone representative will be able to schedule an appointment to have them installed. If a specific time is required the customer should ask to speak with a supervisor to see if they can accomodate their...

request. We also service on Saturdays in the event that the customer does not want to take a day off from work. A supervisor should not have a problem scheduling an after 3pm service call for them.

Tell us why here...This washer was purchased in November 2015 and is therefore is under the manufacturers warranty until November 2016. Parts needed to complete this repair are in and the customer can call us at ###-###-#### to have a telephone representative set up a date to have them...

installed. We did apply to Whirlpool on this customers behalf for an exchange and Whirlpool denied that request. Whirlpool stated to us that this washer must be serviced under their manufacturers warranty so there is nothing more that we can do to assist this customer as far as getting a return authorization for it from Whirlpool. Customer can contact Whirlpool directly at ###-###-#### to complain directly to them regarding this matter. Any compensation requests must go to  Whirlpool since this customer is under their warranty not ours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had bought a washer machine and dryer machine from PC Richards. 3 months into having the washer machine, it starts to fail. The lights in the washer would go on and off and there were times it would not turn on. We have called more than 10 times to the coporate office where they would send someone to come "fix" it. Everytime they would come to fix it and say it should be fine, a few days later, the same problem occurs. The last complaint was a few weeks ago where Egar from PC Richards came to look at the washer machine to see what was wrong. He then said he needed to order parts for the washer machine in which he left my house (without the washer fixed) and placed the order for the parts. A few days ago PC Richards calls us saying they have the parts ready so we made an appointment for 12/**/15 for them to come fix it. On 12/** morning PC Richards calls us saying we have to reschedule because the parts went into another truck that was not in our area. Not only have I been taking out of work so I can wait for them to show up, but other members in my family have been off of work for the employee of PC richards not to show up or not end up fixing it. We finally made another appointment on 12/**/15 where Edgar came to my house to fix the washer with the parts that they ordered. He then said he can not fix the machine because they did not put the machine in the place it is and if they take it out and something happens, they then will be liable for this washer machine. Like I said ealier, I have been taking off of work and now I get the same outcome of the machine not being fixed. I just do not understand why wasnt I told that they could not take this machine out prior to when they were suppose to come fix it. During one of the appointments in which a guy came to "fix" the machine said the machine was too heavy to fix. So we made another appointment in which they brought 2 guys to come fix. After the 2 guys came, they said they had to order parts. They had many oppportunities to tell us this machine had to be taken out but every day that passes by we get excuses after excuses. I have been without a washer for months and I have wasted money into this machine that doesnt work in which makes me have to find another way to wasdh my clothes. I also paid $**0 extra for the 10 year protection.Please refund me for the machines I have brought. PC Richards had many opportunities to fix my machine and have left me without a washer. Due to all these circumstances, I do not want these machines anymore.
 
Sincerely,
[redacted]

Tell us why here...There are many issues to deal with so Tony from our damage claim department will be calling her today. 1. What does the $300 rebate have to do with any of this???? Customer still has the G>E> Cafe refrigerator and the other G.E. appliances which concern the rebates she is...

taliking about.2.As far as the home damages, it says repairs have been made and we have a signed copy to that effect. If she is not satisfied with the repairs, that is a different matter.3. Tony just advised us that he called this customer and had to leave a voice mail message as she did not answer the phone. He will discuss all the issues with this customer to see what exactly she is looking for and will do his best to resolve all her issues.

Tell us why here...The customer should contact mike w[redacted] at [redacted] and he can arrange for the refund of the cost of the repair and any monies that may be due that is left on the remainder of their contract. That contract will then have been cancelled and the customer would then be on their own regarding any future repairs. They can also reach Mr. W[redacted] at ###-###-#### if they want to spek with him on the phone.

Tell us why here...To the best of my knowledge, there are not any washing machines that will clean waterproof garments. As for the letter sent to our president in June, it is very unusual that they would not have received any response since all letters received are assigved to someone to...

answer. This customer should re send a copy of that letter to [redacted] as she is the executive assistant to Gregg R[redacted], to see if she can assist them in any way regarding this issue.