Convenient Auto Services (South)

Tell us why here...This customer is under our extended warrany which is a service contract not a replacement contract. The only time we would offer a replacement is if the TV is unrepairable or uneconomical to repair. If customer would like to discuss this isue with our service manager, he can...

contact him at [redacted] or call him at ###-###-####. At the present time a new LCD panel has been ordered.

Tell us why here...This customer must contact [redacted] Calvo at ###-###-#### or e mail her at [redacted] as [redacted] is the person that is looking to assist this custoer and she is the executive assistant to [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

I have spoken to Jenny numerous times, as explained in my complaint. She is the person who said she would get back to me and I haven't heard from her since March [redacted]. That's the day she said PC Richard would pay the $200.00 for the electric bill. We agreed on that. I have yet to receive that payment as agreed. The hole in my kitchen wall is another story all together. I need it fixed ASAP. I called Jenny last night and left her a message that I was contacting the Revdex.com, that obviously didn't faze her, cause I didn't hear back from her today. So Jenny was contacted by me already.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...As of 7/*/15 this customers [redacted] Card now has the total refund due of $1086.45.

Tell us why here...The dishwasher in question is under the manufacturers warranty and they require that 3 failed service calls be performed before they will issue a return authorization to be used towards a new dishwasher. This customer should contact a supervisor at ###-###-#### to see if in fact...

this is the case or if they will issue a credit to exchange or reselect at this time. A refund is not an option.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...Parts needed have been ordered and we will contact the customer as soon as they arrive so we can set up an appointment to install them . If these parts do not resolve the issue , then we will issue the customer a full credit of what they paid us for that dryer in 2014 towards the...

exchange or reselection of a new dryer.

Tell us why here...Not able to find any mattress order with any information that has been sent. Please call us at ###-###-#### and have a telephone representative try to find this for you  or have them transfer your call to Diamond as she is the supervisor in charge of complaints regarding bedding issues.

Tell us why here...All damages will be paid once the insurance adjustor for the installation company that caused the problem assess the damage and the cost to repair whatever needs to be repaired.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have emailed diamond w[redacted] at [redacted] on 12/*/2015 at 11:11 PM from the email address ([redacted]). I have evidence of the emails sent. I sent 3 consecutive emails labeled Refrigerator Part 1, Part 2 and Part 3(which was a video) to [redacted] and also to [redacted]. Therefore, both employees should have record of these emails with the photos. I will attach screenshots of these emails sent. Till this date I have not received a response back from management. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Does he not think I have contacted the salesmen and also the manager, Steve, to no avail.  Spoke to Steve on Friday and Wednesday, didn't call back Friday and he said he would call today and he has not.Told me they overnighted a handle about 2 weeks ago and lo and behold it never arrived.  This is a lemon of a oven, please replace under the lemon law.  The oven light will soon go out also as the door has not closed and the light has been on 24 hours a day for about 3 months.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Your integrity is so compromised you can't even keep things straight -  you know very well this item has not shipped.  One minute you're saying it has shipped , then the next you're sending an invoice with a refund -  so which is it?  Despite the invoice my card still shows the full balance.  I have spent enough time and aggravation dealing with this - not my position to continue to resolve this when this is now the 6th attempt.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We can offer customer refund of the service contact in full as a courtesy. The unit has been tampered with, thereby voiding service contract.

It does not look like anyone in that store has even ever ordered a new remote control. What this customer should do is call us at ###-###-#### and have the telephone representative place a service call for that unit so that the service company can order a new remote control for it from Friedrich at...

no cost to the customer.

Tell us why here...Ok. So, I guess this complaint will remain open until the repair is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for you consideration and time.
Sincerely,
[redacted]

Tell us why here...At this time we have no idea what this customer wants. He has notified us that his contractor is going to repair the damages done for $490.00 and we have already credited back $200.00 to the credit card that he used for the purchase and will be sending him a check for $290.00 to close out this damage claim. As far as his issue with the liablitiy insurance is concerned he was show proof of that by the delivery people that went to his home today and is also being sent a copy via e mail from Jenny. There is nothing further to discuss regarding this matter. It is commonplace for us as well as other companies to use professional delivery companies or independant installers or contractors  to do deliveries and or installations for deliver products for them. All the companies that we use are bonded and carry their own liability insurance.

A supervisor has been given all the information regarding this matter and he will be contacting this customer before the end of the day. The supervisor is [redacted] and he can be reached at ###-###-#### if the customer does not hear from him by this afternoon. A telephone representative will...

transfer them to [redacted].

Tell us why here...Customer was issed a credit to reselect on invoice [redacted] under the terms of our extended warranty. If they do not want tto use that credit they should contact Kevin (the supervisor that issued that credit) at [redacted] and he will be able to assist them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]