Convenient Auto Services (South)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[After numerous phone calls to the number provided by PC Richards in response to my Revdex.com complaint, I was told I would have to deal with the store Manager directly.   After several calls to the store Manager stating that the damage had to be repaired and that the $214 they refunded for the installation was not sufficient I was finally beaten down.   Instead of sending the installers out to repair the damage to the outside of the building they are requiring I provide them with a written estimate from my Super for the repair.   PC Richards has treated me as though I am the one in the wrong and they have not assumed responsibility for the fact that from the beginning of my dealings with this company everything was handled wrong.  I was entitled to refunds and that was the minimum they could do.   It is just too upsetting to be brow beaten and spoken too like a "bad child" to continue dealing with Mike the Manager and Brad the Assistant Manager. Mike was more concerned that he was "bothered" with my issue on his day off.    PC Richards is not a reputable company and I will make sure I I speak to the New Jersey Consumer Protection Agency about their tactics.   Whatever I may have agreed to regarding the refund of the $214 was as a result of experiencing a horrific incompetent team of sales and installers and Managers at PC Richards and the considerable damage to my Coop building. I certainly had no idea how bad the situation was until the Super estimated the cost of repair.   Brad at PC Richards said it should cost only $75 so I was getting sufficient money back to fix it.   Mike the Manager claims PC Richards are not masons so not sure how Brad could come up with this amount. Bottom line.   I just wanted PC Richards to do the right thing and save their reputation and repair what they did.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The person who responded to this complaint is uninformed or did not bother to checkout this situation. A).  9/** AC Reinstall I spoke with Alfredo the manager who said he would mail the Trim Frame and I would receive in 3 days. Never received it! 9/** Spoke with Salesman Ruddy and he confirmed this air conditioner comes with a Trim Frame which I still want.  B),  9/** AC Reinstall; the unit had to be removed from the wall so, it could be properly installed. As the service man pulled out the unit I noticed that water was poring out all over the floor and it was a lot of water! I quickly got towels to soak up the water & placed cardboard on the floor to absorb any water left. Can't believe they didn't bring any materials to protect the floor while they were working!  Next morning I noticed  damage to the floor as pieces of the parquet floor were curling up..  The floor needs to be fixedC).  PC Richards is responsible if there is any damage to the apartment belowI'm in the customer service business and I am floored by the lack of communication, service and satisfaction this store provides to their customers.      
 
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...The dishwasher in question is under the manufacturers warranty and they require that 3 failed service calls be performed before they will issue a return authorization to be used towards a new dishwasher. This customer should contact a supervisor at ###-###-#### to see if in fact...

this is the case or if they will issue a credit to exchange or reselect at this time. A refund is not an option.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

I have spoken to Jenny numerous times, as explained in my complaint. She is the person who said she would get back to me and I haven't heard from her since March [redacted]. That's the day she said PC Richard would pay the $200.00 for the electric bill. We agreed on that. I have yet to receive that payment as agreed. The hole in my kitchen wall is another story all together. I need it fixed ASAP. I called Jenny last night and left her a message that I was contacting the Revdex.com, that obviously didn't faze her, cause I didn't hear back from her today. So Jenny was contacted by me already.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer is under our extended warrany which is a service contract not a replacement contract. The only time we would offer a replacement is if the TV is unrepairable or uneconomical to repair. If customer would like to discuss this isue with our service manager, he can...

contact him at [redacted] or call him at ###-###-####. At the present time a new LCD panel has been ordered.

Tell us why here...As of 7/*/15 this customers [redacted] Card now has the total refund due of $1086.45.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have emailed diamond w[redacted] at [redacted] on 12/*/2015 at 11:11 PM from the email address ([redacted]). I have evidence of the emails sent. I sent 3 consecutive emails labeled Refrigerator Part 1, Part 2 and Part 3(which was a video) to [redacted] and also to [redacted]. Therefore, both employees should have record of these emails with the photos. I will attach screenshots of these emails sent. Till this date I have not received a response back from management. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...All damages will be paid once the insurance adjustor for the installation company that caused the problem assess the damage and the cost to repair whatever needs to be repaired.

Tell us why here...Not able to find any mattress order with any information that has been sent. Please call us at ###-###-#### and have a telephone representative try to find this for you  or have them transfer your call to Diamond as she is the supervisor in charge of complaints regarding bedding issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Your integrity is so compromised you can't even keep things straight -  you know very well this item has not shipped.  One minute you're saying it has shipped , then the next you're sending an invoice with a refund -  so which is it?  Despite the invoice my card still shows the full balance.  I have spent enough time and aggravation dealing with this - not my position to continue to resolve this when this is now the 6th attempt.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

It does not look like anyone in that store has even ever ordered a new remote control. What this customer should do is call us at ###-###-#### and have the telephone representative place a service call for that unit so that the service company can order a new remote control for it from Friedrich at...

no cost to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Does he not think I have contacted the salesmen and also the manager, Steve, to no avail.  Spoke to Steve on Friday and Wednesday, didn't call back Friday and he said he would call today and he has not.Told me they overnighted a handle about 2 weeks ago and lo and behold it never arrived.  This is a lemon of a oven, please replace under the lemon law.  The oven light will soon go out also as the door has not closed and the light has been on 24 hours a day for about 3 months.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We can offer customer refund of the service contact in full as a courtesy. The unit has been tampered with, thereby voiding service contract.

A supervisor has been given all the information regarding this matter and he will be contacting this customer before the end of the day. The supervisor is [redacted] and he can be reached at ###-###-#### if the customer does not hear from him by this afternoon. A telephone representative will...

transfer them to [redacted].

Tell us why here...Customer was issed a credit to reselect on invoice [redacted] under the terms of our extended warranty. If they do not want tto use that credit they should contact Kevin (the supervisor that issued that credit) at [redacted] and he will be able to assist them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...Ok. So, I guess this complaint will remain open until the repair is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for you consideration and time.
Sincerely,
[redacted]

Tell us why here...Customer should contact the head of our installation department at [redacted] for assistance regarding this matter and he will be able to help them.