Convenient Auto Services (South)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because I am still awaiting a response from PC Richards confirming if they will honor the price that was communicated to me at the store, $1,998 for the 65" Samsung, JS9000.Thank you for your assistance with this matter.Kindly,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...At this time we have no idea what this customer wants. He has notified us that his contractor is going to repair the damages done for $490.00 and we have already credited back $200.00 to the credit card that he used for the purchase and will be sending him a check for $290.00 to close out this damage claim. As far as his issue with the liablitiy insurance is concerned he was show proof of that by the delivery people that went to his home today and is also being sent a copy via e mail from Jenny. There is nothing further to discuss regarding this matter. It is commonplace for us as well as other companies to use professional delivery companies or independant installers or contractors  to do deliveries and or installations for deliver products for them. All the companies that we use are bonded and carry their own liability insurance.

Tell us why here...As per [redacted] (one of our supervisiors) there are specific notes on this customers invoice that he already extended their contract which should have expired in 2014 to 2015 as a one time courtesy in order to place a service call at no cost to the customer. That contract...

has now also expired and there is nothing we can do to further assist this customer. If they would like to discuss the issue further they should contact [redacted] at ###-###-#### but his notes are very specific regarding this issue.

Tell us why here...The Samsung refrigerator in question is being exchanged on 9/**/15 and substantial price adjustments have already been made to the other 2 refrigerators . If this customer has any further issues or complaints regarding this transacation they should contact the District...

Manager for that store directly at [redacted] and he will be able to assist them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PC Richard has not provided any proof of insurance as claims manager promised.  I hired PC Richard and they sent some no name delivery company who damaged my home.  PC Richard is sending a delivery company employee to be a claims adjuster. PC Richard should step in since they are liable for the damages.  PC Richard charged me a delivery fee and represented they were delivering the dryer and stove.  This is consumer fraud I was tricked by PC Richard.  I expected professional delivery service and not an [redacted] driver.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not a good date for them they should contact the store manager at the store where the purchase was made and h will be able to change that to a day that is good for this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The merchant responded untrue fully . I was told by district manager in a text and phone call that the business WILL NOT pick up merchandise . When I spoke to a person by the name of Joanne I was not offered that as well. I still have a dishwasher that was replaced twice already and still flooding So it's not used and still floods I will not accept a third one they ordered . Every time I called the store and spoke with manager Imran he stated he would send out techs to fix problems , when they arrived it was the wrong department sent and stated they could not fix it that a different department had to be called . With the stove Snelling like gas that problem was never addressed and pipes that have been tapped into by PC Richards for water have been broken and caused major flood basement . The doorway to my kitchen is terribly damaged , needs new frame molding and paint. I was also promised rebates and credits due to issue and NEVER received any of those things . I have called claims with PC Richards and they've done nothing . This company has left me with thousands of dollars worth of damage plumbers and carpet I want my money back and not deal with them I have all dates and people I spoke with ever since first delivery and nobody wants to help only put blame on someone else This company has lied to me from salesperson to manager to district manager to there so called Coperate office MY HOUSE IS A MESS DUE TO INCAPABLE unprofessional people who sell install etc  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This sale was cancelled on 4/**/16 and the $800.00 refund check # [redacted] printed on 4/**/16 and was mailed out to the address on the invoice on Friday 4/**/16. So, this customer should be receiving that check any day now depending on the mail service to their area.

Tell us why here...PC Richard does not have anything to do with billing these accounts or with establishing credit lines for these accounts. This customer has to contact the bank at ###-###-#### in order to try to resolve these issues.

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not the case the customer should contact this store''s District Manager at [redacted] to file a formal complaint againt the store manager. Customers invoice number is [redacted].

Tell us why here...Once the customer gives us a date to pick up the disheasher in question the full refund  of $535.47 will be issued back to the credit card that was used at the time of the sale, which is the only way that our system will allow the refund to be done. If the customer has...

already paid off that account at the bank, they then will have to contact the bank and the bank will issue them a check for the $535.47 based on the credit that we gave to that account. Customer can contact the store where the puurchase was made to date the pick up or they can call us at ###-###-#### and have the telephone representative get a [redacted] to date that pick up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) The contractors photos could only have been taken following his sanding, wiping and staining and after Which I pointed out spots on stairs, his footmarks on stairs, huge sanded markings on the stairs and  his stain covered handprints on my walls going down the stairs which he rubbed with a paper towel and spread the stain marks. it was not yet dry, obviously, when he left  he said it would be hours before it would dry and I did not use the stairs for 4 hours after and only with socks until 24 hours later the next day. the contractor's statement that I put non-slip mats on the stairs as soon as he left is not only a complete fabrication but also impossible for him to have seen that since he left the area to continue back north on 95. I did not nor would I be such an ignorant homeowner as to have done such a damaging thing after having my stairs repaired. The contractor's statement is a lie.2) Additionally, I was not satisfied in the least!! I was troubled by how it looked as they planned to leave, especially after he stepped on the stairs to rub some poorly handled areas I pointed out to him leaving even MORE footprints. To say that I was satisfied is also a complete lie! 3) The repair looks exactly the same as it looked when the contractors left the job. For the contractor to say it no longer looks the same is not only a lie but how would he have been able to make any of these assertions? He left Tuesday afternoon and has not seen the job since. 4) For PC Richards to state they will send the same person to redo the job is a violation of my privacy as I would not want this individual who lied to PC Richards about all the items he stated about this job afterdamageas well as being a no-show to our first scheduled appointment. I've had enough of this being pushed around by this contractor, his supervisors and PC Richards to put me through this after purchasing a Refridgerator from them. Everything fell apart as soon as 2 small delivery people came to remove my old refrigerator, scraped it all the way down my stairs. No consumer should have to endure this rediculous nightmare!! I do not want that contractor to come to my house!! 5) I trusted PC Richards own people to repair the damage. I never said I was not able to get one on my own! That is also a fabrication! They caused the damage, they said they could send someone so I agreed.6) Reason for the delay in the repair was that my father was rushed to hospital the day I bought the refrigerator, which the salesman helped me plan my route to [redacted]. Another delay was that the 2 small delivery people who scratched my old Refridgerator down the stairs would not attempt to bring my new delivered Refrigerator up to the kitchen and prepared to leave. I was forced to call the salesman, the dispatcher, etc regarding the poor business decision to send 2 small delivery people to swap out a second floor kitchen situation. I was told to wait until the next day and they would send bigger men to finish moving the refrigerator into the kitchen. More delay was heavy holiday foot traffic up and down the only stairway in the house which would cause a problem for newly repaired stairs.I promised that as soon as the holidays and guests left the first week of January, I would be ready for them to come fix the damage without any undue heavy traffic on them. The date made the first week of January the contractor was a no show. I tried contacting him and others at the company but no one could help me. 3 weeks I tried to find out what happened, when would someone call me, when could this be fixed. Not until I contacted claims again to ask what I should do did anything new happen. Someone called me and a new date was chosen. I inquired about the no show a month earlier and was told the contractor was having problems keeping up with his workload. Not a satisfactory excuse. 7) When I contacted claims inquiring what I should do about the damage from the repairs from the day before (proving I was NOT satisfied, per the contractor's statement that I WAS) I was treated equally disrespectfully by the claims person as I was by the contractor by not showing up for our appointment in January and never returning any of my calls to reschedule. She offered nothing but a dead end. They were done. PC Richards should stand behind the bungled delivery, damage done by delivery people, delay to install of a refrigerator sold to me by the loveliest of salesmen. I have been put through hell with this. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...According to our records this customer is scheduled for service on Monday 6/**/16. If that is not the case, I suggest that they call us at ###-###-#### and have the telephone representative get a supervisor to speak with them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The phone # they called from said PC Richards on my caller ID, I called the # back & they answered PC Richards ,so it must be PC Richards. If it was some other company how could they have a history of everything I bought??? I believe PC Richards is just trying to blame their illegal activities on someone else & not taking resposibilities for their own actions. I have had similar problems with them in the past,same story.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer is scheduled for service 2/**/16 and our supervisors will make a decision regarding an exchange based on our techs report after tomorrows service call.

Tell us why here...It looks like the refrigerator in question was exchanged on 7/*/15. If that is not the case or if that new one is now the issue, the customer has to contact the head of our Internet department at [redacted] for invoice [redacted] and Jason can resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...Customer has been given full credit of what they paid us in 2013 to exchange that gas range for the same model or to use that credit to reselect a different make and model. That credit is on invoice [redacted] and they can go to any one of our showrooms to use that credit. If they choose a make and model that is more than the credit that we have issued then they will be responsible to pay the difference in cost. We lso will carry over their extended warranty to the new model that they reselect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[sYour Answer HerAe]
 As of today I have received no response to my email semt to Mr. Dan J**, District Manager of P.C. Richards whom I was told to contact by you
 Below is a copy of the attachment : email dated July * 2015.  Appreciate your contacting me to let me know how to proceed.  Thank you for your attention to this matter.  [redacted]
 Dear Mr. J**, As per correspondence received by me from the Revdex.com Serving Metropolitan New York  regarding the above-referenced complaint I filed against your firm I have been instructed to contact you as District Manager for the store located on [redacted]  in Manhattan you will be able to assist me with this issue.I can be reached at [redacted]. Look forward to speaking with you. Sincerely, [redacted]
[redacted] telephone:  [redacted]email:   [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...customer can cntact the store manager at the store where their purchase was made and refer to invoice [redacted] where a return authorization has been placed so that they can exchange the refrigerator in question. They can also have the store manager place a service call for the range with the broken knob although cosmetic parts may not be covered under warranty. They can request that service order the knob as a one time courtesy.