Convenient Auto Services (South)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:pc Richards has not solved the problem. They called yesterday to say all the parts were in but when I called to schedule an appointment for today they said there was a part being mailed to me by ups. After multiple calls they said I should receive the part today but refused to schedule an appointment this afternoon even though I assured them ups comes by 10 am which is what occurred. I called at 10:30 am to insist on someone coming this afternoon but obviously no one has called back which means I have to wait to Saturday because I can not keep taking off from work & have to hope that the right parts were ordered & that they'll actually be able to fix it Saturday.   
Even if the fridge gets fixed it still does not solve my problem as the refrigerator is defective.  An under 2 year old refrigerator should not malfunction twice in 2 years and completely stop working both times.  I have not been compensated for all the wasted food & wages but more importantly my valuable time.  All these parts were replaced last year.  it is only a matter of time till it occurs again.  What will I do when my warranty runs out in year 5.  I expect a fridge to last more than 5 years for what I spent for it.  The only equitable resolution is a new refrigerator with the warranty extended .  Anything else is unacceptable.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Thank you. We shall give that order number to SERVALL, and their manager Mike M[redacted] will be in touch with the customer to resolve their issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
I would like to know how much the damage assessment would be.

Tell us why here...Unfortunately there is not much that we can do to satisfy this complaint. Customer purchased the refrigerator in question on 6/**/14 and the only service call that we show on that unit was in February 2015 for an icemaker issue. The maufacturers warranty expired in June of 2015...

and this customer does not have an extended warranty with us.

Tell us why here...This customer should contact the [redacted] for the store where their purchase was made. Thet can reach him at [redacted] and he will be able to assist them. Bear in mind that we do not sell products on a trial basis but if the TV is defective it can be exchanged...

for a new one or if they still have the orignal box and packing they can see if [redacted] will allow them to reselect a different make and model. As if this time no one has even gone to this customers home to see what the probem with this TV is.

Tell us why here...Each of those issues must be addressed by a G.E. service technician as they are the  only authorized servicer for those products and if they deem those products unrepairable or uneconomical to repair then they will issue a manufacturers return authorization so that those products can be replaced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This purchase was not made to try out the machines. They were never used and I was supposed to move into the home, there was an issue with the landlord after the machines were delivered. The fact of the matter is that the customer service was horrible, nobody responded to me until now because the Revdex.com was contacted. The receipt states I have 30 days to make a return. If they called back the same day or at least within that week, I would have been more satisfied instead of getting the run around and then no answer. Now they want to charge me to take the items back?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[PC Richard misled me about the warranty and made me select a much cheaper washer.  PC Richard should have repaired the washer and left my original 10 yr warranty in effect.  This was consumer fraud.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Under the terms of our extended warranty if the unit is deemed unrepairable we will exchange it for a new one and the remainder of the extended warranty will be satisfied by the exchange. Customer should contact Mike W[redacted] at [redacted] as he has already authorized the...

exchange on invoice [redacted] from the customers original invoice [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Is it possible for the Revdex.com to forward the complaint to the appropriate business department, as shown in the response?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved
 
 I have to reach to PC Richards and they have not contacted me backI would like PC Richards to call me instead there request to communicate instead of emailing. I have tried to respond but they have not responded.   My call number is ###-###-####.  Thanks you 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...As per our service manager all Fire Island service calls are pre screened for parts needed so that when our tech arrives he will already have the parts needed to complete the repair with him. We have no problem refunding the extended warranty which then would mean that all future...

service calls would be on a COD basis. I suggest that this customer contact our service manager at [redacted] and he will be able to assist him and explain the proceedures for Fire Island service calls since they are unique.

Tell us why here...Customer can contact the store where their purchase was made and they will be able to process the exchange for a new refrigerator as we have issued a return authorization for the refrigerator in question.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...Customer has been issued a store credit to reselect. They can now go to the store where their purchase was made and reselect new products. If the products that they reselect cost more than the credit that has been issued they will be responsible to pay the difference. They should deal with the store manager and have him look at the information and return authorizations on invoice [redacted].

Tell us why here...According to the notes on our system this customer spoke with Ms. Joanne C[redacted] (the executive assistant to Gregg R[redacted]) on 2/** who inturn spoke with Anthony L[redacted] who is the District Manager of the store where the purchase was made and they agreed that if this is what the...

customer wanted that we would pick up all of the merchandise and issue this customer a full refund. As per the notes on the system, the customer hung up on Ms. C[redacted]  at that time and we have not heard from this customer since . We suggest that the customer contact Ms. C[redacted] at ###-###-#### or e mail her at [redacted]  so that we can resolve this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...Customer is being contacted by Andrea A[redacted] (one of our supervisors) with an offer to receive full credit to reselect a new washer. Under the terms of our contract the remainder of the customers extended warranty will be satisfied by this exchange. Actually our extended warranty...

does not even cover cosmetic issues such as rust but from the pictures that tthis customer sent to Andrea the rust is so bad that the washer is virtually unusable and that is why she will be making this offer.

Hello. I apologize for the inconvenience this may have caused. Do you have an invoice number I can look up your account with?