Convenient Auto Services (South)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item in question is SONY HEADPHONES.  I bought them for $50 as an open item and right on the receipt it says 1 YEAR PARTS AND LABOR again, either send me a prepaid shipping label so I can send this out for repair OR refund me my money.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already spoken with both the Internet sales manager and a representative from the corporate office. We did not result love the issue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer must contact the District Manager of that store at [redacted] regarding any compensation requests. The should give John their invoice number [redacted] and then John will be able to assist them.

Tell us why here...This customer is presently scheduled with parts needed to complete this repair on 11/**. If the dishwasher is not repaired at that time we will offer the customer full credit of what they paid us for the dishwasher in question in 2009 ($950.00) towards the reselection of a new...

dishwasher. Under the terms of our extended warranty the remaing time of their service contract would be satisfied by this exchange. The customer would not have to pay a new delivery or installation charge at that time.

Tell us why here...Do not know what " border" this customer is refering to because all our installers did was to slide the new air conditioner into the existing sleeve from the customers old air conditioner. As for the damage claim, the customer must call us at ###-###-#### to file the damage...

claim and the telephone representative will ive them instructions as how to proceed.

Tell us why here...This customer should call us at ###-###-#### and get the telephone representative to get a supervisor to assist them in getting this unit exchanged.

Tell us why here...According to the notes that are on this customers invoice, they spoke with Megan and with Naarha on 1/**/16 and have decided to take the service call which is scheduled for 1/**/16. If the TV is unrepairable or uneconomical to repair, and does not have physical...

damage, the store manager has already offered the customer a comparable 60inch 4K LG TV which also qualifies to receive a free 32 inch Tv with no money out of pocket to this customer since the model that they currently have in no longer available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:PC Richards does not show any urgency  in my situation being in a house for about almost one week without a refrigerator. Today 1/**/17  the day that actually the technician suppose to come they give me a time frame between 10am-5pm , when actually I have two different dortors apppointment with my children, different location , different time frame. PC Richards did deliver that refrigerator and install it and in addition I do have an extended service warranty with PCRichards invoice#[redacted]. They just want to pass the buck. I would like PC Richard to do more starting with Compensation for the inconvenience, new Refrigerator, and reimbursement for my groceries.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...As previously stated, that decision is strictly up to the store manager or their District Manager. I am sure that they can work something out to satisfy this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Why I had to buy their warranty in the first place if it's not better than the manufacturing company warranty and why are they   refunding my warranty money if they think I have nothing to complain about thank you so much Revdex.com
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customers computer is on its way back to our service center. The customer should contact our service manager at [redacted] with their request and Brian will be able to assist them.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HE CAN CONTACT ME AT ###-###-####   I HAVE CALLED AND LEFT MESSAGES THEY GO UNANSWERED
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

they have not resolved my issue they have not provided me the gift card or gift card number I used to have American Express issue me another card their solution was to issue me a pic Richard gift card instead. I do not want a pic Richards gift card as I don't intend on shopping there again. I am entitled to my money back as the item was returned new in the box and in the return timeframe
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning My name is [redacted]...

and I made a purchase at your [redacted] store, on 8/**/2016 at that time I was told I would be given a call on my delivery date and time. On 8/**,2016 a young lady called and gave me 2 different times 1-4 & 2-6, I then asked why were there 2 different times, and explained to her that I take care of my elderly father and that I pay someone to sit with him and that they would be sitting at my house to wait for the drivers to deliver the appliances. I asked to speak with a manager because I didn't want my day to be tied up and the young lady thn put Benny on the phone, when I explained my situation I asked could the appliance be delivered all at once, Benny then said no because my stove was being installed and that a different truck and the dishwasher and refrigerator was just being dropped off and that was a different truck, so once I told I was paying someone to be at my house and they watch my father for me while I work and they would have to leave at a certain time or I would have to pay extra Benny then said he contacted the warehouse and asked them could it be within the same time. When Benny got back on the phone he said all my appliances would be delivered by 4:00 pm, I then asked was he sure he said yes I can promise you, he stated that 1 truck had 7 deliveries and the other truck had 9 deliveries and that after 1 truck deliver that the other should be about 20-30 behind delivering the rest.On August **,2016 I received a call from the driver that he would be here in 20 minutes which he got here at 2:00 he installed my stove was very nice and left, now I waiting for the othe appliance, now 3: came so I called back to the store and asked for Benny ,I asked a estimated time for the remaining appliance Benny put me on hold and came back saying by 7: o'clock, which is now a entirely different window, I explained to him the conversation we had the previous day and remind him of the time he gave me and reassured me that it would be delivered by 4: he then said to me well ' its nothing I can do that the time, things happen, I then asked to speak to the warehouse manager so that they can give the driver a call and Benny stated to me theres no one over him he was the store manager and he could only speak to the warehouse people, I told him that was unacceptable that your now giving me a whole new time that wasn't in the time frame and now its a later time, so I then said said how will I be compensated because I have to pay this lady extra money to stay and if she cant stay I would have to find someone else, he then said its nothing he could do and what did I mean be compensated things happen, Benny was very nasty and didn't try to accommodate me in any way. While on the phone with me he said the warehouse called and said they would skip a stop and come to me, I ask and ETA, he said they are on a stop now and then their going to another one then come to me, I stated well that not skipping a stop he said I was next to the last stop thats how they loaded the truck,So again I asked a ETA Estimated time of arrival, he said 5:30 - 6:00 I said OK because at this time I was frustrated and tired of going back and fourth well needless to say the truck got to my house at 6:45 and the driver came in rushing me to sign the paperwork he dropped my dishwasher in my dinning room  I asked for him to bring it in the kitchen he has an attitude about that, he kept rushing for me to sign the paper so he could go,The driver wasn't speaking English, I was in my basement doing something and the driver took it upon himself to walk down my basement to come look for me to sign the paper, you don't just walk through peoples house unless invited, I could have been doing anything in the basement, changing my clothes, and he comes walking down there without announcing himself that was rude,The whole delivery experience I had with P.C. Richard was horrible and I am requesting my entire delivery fee back because of the lying of the time and the unprofessional delivery man they sent and because I had to put out more money to pay someone to sit here well after the time that was given to me, When a company give you a window of what time they should be arriving they should be here or the customer should get a courtesy call saying their running late or some explanation, which I never got, this company was very unprofessional, not to mention people saying their the manager and they weren't

Tell us why here...A return authorization has been placed on this customers invoice so that they can now contact the store manager at the store where their purchase was made and have him arrange for an exchange for a new washer to be delivered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...We suggest that this customer contact the store manager at the store where the purchase was made because the model that they ordered is not in stock and may no longer be available from [redacted]. So, this customer can either reselect a different model or cancel this sale with the...

store manager or have the store manager suugest a model with similar features to the one that they ordered. If they do not feel comfortable dealing with the store manager due to the prior experience, then they should contact the District Manager of that store at [redacted] and ask for his assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...All Diimensional (which is the third party service company) that is running this service call has the parts needed to complete this repair and are looking to set up a date to do so for this Thursday or Friday. This customer should call us at ###-###-#### and have our telephone...

representative assist them as we believe that their answer machine is full and no message can be left for them. A replacement is not an option under the terms of our extended warranty unless this unit is deemed unrepairable or uneconomical to repair.

Tell us why here...This customer has been issued a full credit of what they paid us for the washer in question on invoice [redacted] so that they can contact the store manager at the store where their original purchase was made so that he can do the necessary paperwork to exchange that washer....

Customer should give the manager the original invoice number which is [redacted]. This credit was issued by one of our supervisors Andrea Alves, so if the customer has any questions regarding the credit they can call us at ###-###-#### and ask to speak with her.