Convenient Auto Services (South)

Tell us why here...Customer can contact the store where their purchase was made and they will be able to process the exchange for a new refrigerator as we have issued a return authorization for the refrigerator in question.

Tell us why here...Customer can contact the store manager at the store where their purchase was made as a return authoization has been placed on their invoice and they are now able to exchange the product in question or reselect a different make and model. All the necessary paperwork will be done at...

the store.

Tell us why here...Customer is being contacted by Andrea A[redacted] (one of our supervisors) with an offer to receive full credit to reselect a new washer. Under the terms of our contract the remainder of the customers extended warranty will be satisfied by this exchange. Actually our extended warranty...

does not even cover cosmetic issues such as rust but from the pictures that tthis customer sent to Andrea the rust is so bad that the washer is virtually unusable and that is why she will be making this offer.

Tell us why here...Customer has been issued a store credit to reselect. They can now go to the store where their purchase was made and reselect new products. If the products that they reselect cost more than the credit that has been issued they will be responsible to pay the difference. They should deal with the store manager and have him look at the information and return authorizations on invoice [redacted].

Tell us why here...We will have the District Manager of the store where the purchase was made contact this customer. They are scheduled for a service visit on 7/*/15 to see what the issue is and what can be done about it. We do not sell products on a trial basis so a refund is really not an option...

at this time unless authorized by the District Manager.

Tell us why here...Customer should call us at ###-###-#### and have the telephone representative set up a service call with our own techs,not G.E. so that we can get a second opinion as to what the issue is in order to be able to assist this customer.

Tell us why here...A refund is not an option. The customer has been given credit to exchange or reselect to a new washer. All the have to do is contact the [redacted] at the store where their purchase was made and he will be able to process the exchange for them. If they want a different make or...

model, then they will have to go to the store to reselect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The refrigerator is still not working right.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...As stated before, this customer must contact our appliance managers at [redacted] or [redacted] and refer to their service order which was completed in January ,[redacted] because acording to the notes on that invoice this customer was advised of the $139 trip charge plus parts to run this COD call. Regardless of how long it took to complete the call the trip charge plus the part is what they agreed to pay prior to placing this call. Al or Mike are the only 2 people that can possible assit this customer when it comes to reducing the charges.

Tell us why here...A refund is not an option. We have placed a return authorization on this customers invoice so that they can contact the store managder at the store where their purchase was made and he will make arrangenets to exchange the washer in question for a new one.

Revdex.com:
I am not satisfied with this response from the business in reference to complaint ID [redacted] however, I received a call from Mike, Manager of Social Media, and he offered me new headphones which I received today. I find this resolution satisfactory to me and the matter is now resolved.
Sincerely,
[redacted]

This customer is under the manufacturers warranty and does have a service call scheduled for tomorrow. If the result of that service call does not immediately resolve the issue with the refrigerator we will contact Samsung for them and get a return authorization to have that refrigerator replaced....

As far as any food loss the customer will have to deal with Samsung in order to receive any compensation from them for that as it is their product that failed while under their warranty and we do not  offer any food loss compensation unless the product that fails is under our extended warranty at that time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted].                      I agree to call PCRichard with the hope that a exchange is what we both agree upon which would satisfy my complaint given the multiple time they had been to my home.                  
[redacted] 3/** / 2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Mr. W[redacted] has not responded at all to my last email.  Wouldn't it be easier for you to contact him instead of me being in the go between?  I have sent him a new email.  Also my husband tried the store manager again today and he was not in.  Who is this Vince C[redacted] and why is he the only one who can help? Who is over him?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received any call from PC Richard installation company insurance adjuster and since this response. It has been 6 days (I was told by PC Richard claim rep that it would be within 72 hours). That is why here! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] no one has called n set up anything
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...The loaner policy is in fact the way loaner situations are handled. A loaner is only meant to be a small dorm size unit just to keep certain products while  a customersrefrigerator is out of service. Both service calls were performed by G.E. technicians and unless they...

deem these products unrepairable or uneconomical to repair and exchange would not be an option as the extended warranty is not for refunds or exchanges  but only for free service under those stipulations. There also is no stipulation in our extended warranty for any food loss.

...We are not able to respond via phone from this venue. If customer requires telephone communication they have to call us at ###-###-#### and have the telephone representative get a supervisor to assist them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  Thank you to Cara and Andrew for helping me and providing a very satisfactory response by replacing my washer and dryer. [redacted]

Tell us why here...Tech was out the other day and has submitted photos of the cracked liner  which are being reviewed by Diamond W[redacted] one of our supervisors. Diamond will be contacting this customer regarding a possible exchange due to the cracked liner situation. This customer can reach Diamond directly at [redacted] and ask for her.