Convergent Outsourcing Inc

Re: ID # [redacted],[redacted] To Whom This May Concern, Convergent Outsourcing, Inc. has investigated Mr.[redacted]'s latest interactions with our office. We have found that a consumer, by the name of [redacted], with the phone number [redacted] has placed Mr.[redacted]'s phone number ([redacted] on...

her line as the number to forward her calls to. As a courtesy, we have removed Ms. [redacted] phone number ending [redacted] from our system. Mr.[redacted] should no longer receive calls from our office. We appreciate the information that was provided to better assist us in investigating this matter. We do apologize about any inconvenience this may have caused you.

Good morning,
I have read the letter sent to you from Convergent, and the letter doesn't state whether I am still liable or not for the amount they are trying to collect. The letter states they made an error and apologize for the error but not on whether I am still liable. On another note, when I contacted Convergent on Oct. 14, 2016, I had mentioned to their representative that I had called Convergent months ago regarding this same issue, and the representative stated that I never did and there was nothing on record of me calling. Now they state they do have a record of me calling on July 1st. I would like a more clear answer to what name and address they have removed from their data base and whether or not they are still pursuing a collection against me.

Re: ID#: [redacted] Convergent account#:T-[redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated this complaint. T-Mobile placed this account in our office on 1/22/2015 to collect a balance of $691.31 on their behalf. To date...

there is no record of any payment being made to Convergent Outsourcing, Inc. formally known as ER Solutions for this account. The account number Mr. [redacted] has provided in his complaint does not match the Convergent Outsourcing account number or the T-Mobile account number provided. The information provided by T-Mobile shows this account was opened 08/14/2001 and was closed on 04/30/2010. T-Mobile reflects the last payment made for this account was for $50.00 on 01/11/2010. In response to this complaint, we have closed the account in our office and returned it to our client, T­ Mobile. We have requested our information be removed from the credit bureaus. We do not own the account therefore we cannot guarantee resolution. If Mr. [redacted] has documentation showing the account had been paid and or settled he may fax it to 206-322-4838, we would be happy to forward this information to T-Mobile, in an attempt to help Mr. [redacted] resolve this matter. We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received Ms. [redacted] dispute. T-Mobile placed this account inour office on 12/28/2015 to collect a balance of $186.90 on their behalf.
On 3/15/2016, we were advised the phone number of [redacted] was not a number to reach Ms.[redacted]. The phone number was...

marked bad. Our records reflect we have not attempted to callthat number again. Additionally, I have added the phone number of [redacted] to our "do not calllist".
On 04/13/2016, we received a dispute through the credit bureaus that did not include the details onwhy Ms. [redacted] was disputing the balance. On 04/14/2016, we mailed a letter requestingadditional information from Ms. [redacted], so we may assist her in addressing the dispute.
In response to this communication, we have closed the account in our office and returned it to ourclient, T-Mobile. We have requested our information be removed from the credit bureaus. We willforward a copy of this communication and our response to our client. If Ms. [redacted] has any furtherinquiries, please have her contact T-Mobile directly as we are no longer handling the account.We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative

Re: Case # [redacted], [redacted] To whom this may concern, Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office on 12123/2014, to collect 106.90 on their behalf. Upon investigating your complaint, I concluded that the agent you spoke with...

on 02/17/2015 did not take the necessary steps to place your account in a dispute status. This was necessary to investigate your dispute with [redacted]. We apologize for any inconvenience this may have caused and the agent will be counselled. In response to this complaint, we have closed the account from our office and returned it to our client. We have requested our information regarding the above mentioned account be removed from the credit reporting agencies. We do not own the account and therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to [redacted]. If you have any further inquiries please contact [redacted], as we are no longer handling the account. We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] dispute. We received a similar dispute made by [redacted] to the Consumer Financial Protection bureau on 12/27/2016.[redacted] placed this account in our office on 10/30/2016, to collect a balance on their behalf. The...

information reported to the credit bureaus on behalf of this account, is believed to be reported with bothfair and accurate information.The validation notice mailed to [redacted] address on 11/21/2016 included her right to dispute the balance owed. The first communication we had received on behalf of this account was the complaint made to the [redacted].[redacted] has provided our office with an explanation of [redacted] account, as well as statement copies. This information has been attached for [redacted] reference.In response to the complaint [redacted] made to the Consumer Financial Protection Bureau,we closed the account in our office and returnedit to our client, [redacted]. We will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If [redacted] has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond.[redacted]Collection Agency: Convergent Outsourcing Inc. Outstanding Balance: $577.12[redacted] records confirm that [redacted] activated service on December 6, 2011 and was subscribed to [redacted]'s Classic Family Unlimited Talk and Text rate plan for $99.98 per month for two lines of service plus applicable taxes per month.  Additionally, [redacted] was subscribed to [redacted]'s 5GB High Speed Data feature for $30.00 for each of the two mobile numbers per month plus applicable taxes. It is important to note that this mentioned rate plan was a promotional rate plan that required a two year contact.  As such, [redacted] contract was set to expire on December 6, 2013.[redacted] records indicate that [redacted] has had a rolling past due balance since the bill production date of July 21, 2012.On October 5, 2012 the mobile number ending in 8971 was canceled when it was ported to another carrier.  [redacted]'s billing cycle ran from the 21st of one month to the 20th of the following month.  Pursuant to [redacted] policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, [redacted] was billed through October 20, 2012. Additionally, as this was prior to the end of the contractual agreement, [redacted]'s account was assessed an early termination fee in the amount of $200.00 plus applicable taxes.   Please be advised that this left the mobile number ending in [redacted] active on the account.Pursuant to [redacted] Terms and Conditions, anytime an account carries a past due balance, it may be subject to suspension and or cancellation.  [redacted]'s account was suspended for non-payment on October 3, 2012 and canceled on October 28, 2012. As this was prior to the contractual agreement, [redacted]'s account was assessed an additional early termination fee in the amount of $200.00 plus applicable taxes.[redacted] final billing statement was generated in the amount of $1,l54.26 for monthly service charges from June 21, 2012 through October 3, 2012, late fees, restore from suspension fees, a returned payment fee, and two early termination fees plus applicable taxes.As a result of continued non-payment, on December 24, 2012 the account was forwarded to a third-party collection agency, [redacted]c. A collection fee in the amount of $288.57 was assessed to the account bringing the balance to $1,449.55. On August 28, 2013 the account was transferred to [redacted]. On October 11, 2013 the account was transferred back to [redacted].Please be advised that on March 24, 2014 and April 21, 2014, payments totaling $577.14 were remitted to [redacted] account bringing the balance to $872.41. On November 18, 2014 the account was transferred to [redacted]. On October 26, 2015 the account was transferred to [redacted] and on November 1,2016 the account was transferred to Convergent Outsourcing Inc.Please note that the collection fee of $288.57 was removed from the account on December 28, 2016 bringing the balance to $577.12. It is [redacted]'s position that the balance is valid and owed.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted]

Re: Case #: [redacted],[redacted] Convergent account#: [redacted] Sprint account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has received Mr.[redacted]'s inquiry. Sprint placed this account in our office 03/19/2016, to collect a balance on their behalf. I reviewed the call...

that took place on 03/23/2016. Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect party. Our agent identified himself and the name of our company. Mr. [redacted] was asked to confirm the city and state of his address. When Mr.[redacted] did not feel comfortable verifying the city and the state to the address we had on file, the call had to be terminated as the agent could not discuss the details of the account any further. On 03/29/2016, Mr. [redacted] verified the city and state to the address and was able to discuss this matter with an agent in our office. He advised that this account was fraudulent and requested we no longer call him. The account was placed in a disputed status and the phone numbers associated with this account were placed on our "do not call list". In response to this inquiry, we have requested a fraud packet be mailed to Mr. [redacted] at the address provided in this complaint. The account has been placed in a cease communication. If Mr. [redacted] would fill out and return the fraud packet, we will forward this information to Sprint in an attempt to help Mr. [redacted] resolve this matter. We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing. Inc. has received Ms. [redacted]'s dispute. T-Mobile placed this account in ouroffice to collect a balance of $1640.29 on their behalf. Convergent Outsourcing believes the informationreported to the credit bureaus was reported with both fair and accurate...

information.Convergent Outsourcing mailed a validation notice to Ms. [redacted] on 12/02/2016, to the addressprovided in this communication from your office. This notice included Ms. [redacted]'s right to dispute thebalance. We also made several attempts to reach Ms. [redacted] by phone. To date, this communication wehave received from your office is the first communication we have received on behalf of this account.Convergent Outsourcing has closed this account in our office and returned it toT-Mobile. We will requestour information be removed from the credit bureaus. We do not own the account and therefore wecannot guarantee resolution. If Ms. [redacted] has any further inquiries regarding this matter she maycontact T -Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Lead Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inc. has received and investigated Mr. [redacted] fraud dispute. Sprint placed this account in our office on 10/19/2016, to collect a balance on their behalf.
On 10/31/2016, Mr. [redacted] spoke with an agent in our office and advised that he believed the...

account to be fraud. The account was placed in a disputed status and collection activity was suspended to this matter may be investigated.
Upon investigation of this matter, we were able to review on Sprint's iCare system, that fraud was not suspected on this account.
Convergent Outsourcing has mailed a fraud packet to Mr. [redacted] in an attempt to help him find a resolution. He may fill out and gather the necessary information located in the packet and return it to Sprint's fraud management department. The account will remain in a disputed status in our office. 
We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]
Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Mr. [redacted]'s fraud dispute. We are sorry to hear that Mr.[redacted] may have been a victim of fraud. Sprint placed this account in our office on 02/12/2013, tocollect a balance of $302.27 on their behalf. To date this is the first...

communication we have receivedfrom Mr. [redacted] notifying us that he believes the account to be fraudulent.In response to this communication, we have placed the account in a disputed status. The creditbureaus will be updated accordingly. To help Mr. [redacted] resolve this matter, we have requested afraud packet be mailed to the address we have on file. Please have Mr. [redacted] fill out and gather theinformation requested and return it to Sprint's fraud management team located in the instructions.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. T-Mobile placed this account inour office on 01/19/2016, to collect a balance of $508.73 on their behalf.On 03/31/2017, we were notified by Ms. [redacted] that she was disputing this account, stating that shepaid a previous company for this...

account. The account was placed into a dispute status andcollection efforts were suspended so this information could be verified with T-Mobile.In response to receiving Ms. [redacted]'s complaint, we have closed the account in our office andreturned it to our client, T-Mobile. We will request our information for this account be removed from thecredit bureaus. We do not own the account and therefore cannot guarantee resolution. ConvergentOutsourcing has forwarded a copy of this communication from the Revdex.com to T-Mobile. IfMs. [redacted] has any further inquiries, please have her contact T-Mobile directly.We appreciate the opportunity to respond

Re: [redacted]Complaint I.D. #: [redacted]Convergent Outsourcing account #: [redacted]T-Mobile account#: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. T -Mobile placed this accountin our office on 03/04/2016, to collect a balance of $142.99...

on their behalf.On 03/09/2016, Mr. [redacted] advised that he disputed the amount of the balance. The Collectionactivity was suspended and the account was placed in a disputed status.The call that took place on 04/18/2016 was unable to be located and we are unable to determine ifour agent provided inaccurate information to Mr. [redacted]. We apologize for the inconvenience.Upon investigating this complaint we were able to review the call that took place on 06/08/2016. Wewere unable to substantiate Mr. [redacted]'s statement that the supervisor was unprofessional.In response to Mr. [redacted]'s request the information reported to the credit bureaus was requested tobe removed on 06/12/2016. We have included the electronic request sent to the credit bureausrequesting that our information be deleted for Mr. [redacted]'s reference. We apologize for anyinconvenience.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Dear [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Convergent Outsourcing, Inc. has received [redacted] complaint. Upon investigating [redacted] complaint the two calls that had taken place on 07/11/2016 were reviewed.On the first call,the agent asked to speak with [redacted]. When [redacted] stated that was him, the agent advised...

her name the name of our company and who she was calling on behalf of.The agent advised [redacted] due to the personal nature of the call she needed to identity she had the correct party on the phone prior to disclosing personal information.The agent asked [redacted] to verify either the mailing address or the last four of his social security number. [redacted] declined to do so,and when the agent advised she could not go further into the call [redacted] used profanity and hung up.The agent placed [redacted] phone number on out "do not call" list.On the second call,[redacted] called Convergent Outsourcing and said we have called him and he wants us to stop calling or he would file a criminal complaint. The agent obtained the phone number and advised [redacted] that we would stop calling.Convergent Outsourcing was unable to substantiate [redacted] claim that we would not remove his phone number unless he provided his personal information. Convergent Outsourcing offers several ways for consumers to add their information to our "do not call" list. Convergent Outsourcing has  a do not call line at [redacted], our website at www.convergentusa. com, verbally or by mail.We apologize for any inconvenience we may have caused and appreciate the opportunity to respond.

This company has been sending me collection letters for over 6 months with a company I have never done business with. Now, today they have sent me another one for a debt I do not owe. I did deal with the company but there was no balance I owed when I left. I have tried to contact them, but to no avail. I am going to try and send them a certified letter next to tell them to quit sending me letters and threatening me. I need this company to stop contacting me and remove any negative information they might have on my credit report.

Subject: [redacted]To my knowledge this issue has not been resolved. I have yet to receive anything from the Company therefore I want this account removed from my credit report effective immediately. [redacted]

Re: [redacted],[redacted] Case ID #:[redacted] Convergent Outsourcing account#:T[redacted] Sprint account#:[redacted] To Whom It May Concern, Convergent Outsourcing has received Mr. [redacted] request. I have requested that a statement of dispute be mailed to Mr. [redacted] at the address provided in this complaint When the information is received please have Mr. [redacted] fill out the information and follow the instructions provided with the statement of dispute to file fraud with Sprint We appreciate the opportunity to respond.