Convergent Outsourcing Inc

Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. T-Mobile placed this account inour office on 01/19/2016, to collect a balance of $508.73 on their behalf.On 03/31/2017, we were notified by Ms. [redacted] that she was disputing this account, stating that shepaid a previous company for this...

account. The account was placed into a dispute status andcollection efforts were suspended so this information could be verified with T-Mobile.In response to receiving Ms. [redacted]'s complaint, we have closed the account in our office andreturned it to our client, T-Mobile. We will request our information for this account be removed from thecredit bureaus. We do not own the account and therefore cannot guarantee resolution. ConvergentOutsourcing has forwarded a copy of this communication from the Revdex.com to T-Mobile. IfMs. [redacted] has any further inquiries, please have her contact T-Mobile directly.We appreciate the opportunity to respond

Re: [redacted]Complaint I.D. #: [redacted]Convergent Outsourcing account #: [redacted]T-Mobile account#: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. T -Mobile placed this accountin our office on 03/04/2016, to collect a balance of $142.99...

on their behalf.On 03/09/2016, Mr. [redacted] advised that he disputed the amount of the balance. The Collectionactivity was suspended and the account was placed in a disputed status.The call that took place on 04/18/2016 was unable to be located and we are unable to determine ifour agent provided inaccurate information to Mr. [redacted]. We apologize for the inconvenience.Upon investigating this complaint we were able to review the call that took place on 06/08/2016. Wewere unable to substantiate Mr. [redacted]'s statement that the supervisor was unprofessional.In response to Mr. [redacted]'s request the information reported to the credit bureaus was requested tobe removed on 06/12/2016. We have included the electronic request sent to the credit bureausrequesting that our information be deleted for Mr. [redacted]'s reference. We apologize for anyinconvenience.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Re: [redacted],[redacted] Case ID #:[redacted] Convergent Outsourcing account#:T[redacted] Sprint account#:[redacted] To Whom It May Concern, Convergent Outsourcing has received Mr. [redacted] request. I have requested that a statement of dispute be mailed to Mr. [redacted] at the address provided in this complaint When the information is received please have Mr. [redacted] fill out the information and follow the instructions provided with the statement of dispute to file fraud with Sprint We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received [redacted] complaint. Upon investigating [redacted] complaint the two calls that had taken place on 07/11/2016 were reviewed.On the first call,the agent asked to speak with [redacted]. When [redacted] stated that was him, the agent advised...

her name the name of our company and who she was calling on behalf of.The agent advised [redacted] due to the personal nature of the call she needed to identity she had the correct party on the phone prior to disclosing personal information.The agent asked [redacted] to verify either the mailing address or the last four of his social security number. [redacted] declined to do so,and when the agent advised she could not go further into the call [redacted] used profanity and hung up.The agent placed [redacted] phone number on out "do not call" list.On the second call,[redacted] called Convergent Outsourcing and said we have called him and he wants us to stop calling or he would file a criminal complaint. The agent obtained the phone number and advised [redacted] that we would stop calling.Convergent Outsourcing was unable to substantiate [redacted] claim that we would not remove his phone number unless he provided his personal information. Convergent Outsourcing offers several ways for consumers to add their information to our "do not call" list. Convergent Outsourcing has  a do not call line at [redacted], our website at www.convergentusa. com, verbally or by mail.We apologize for any inconvenience we may have caused and appreciate the opportunity to respond.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.    Respectfully submitted,Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing has received [redacted] complaint. [redacted] placed this account in our office on 03/28/16,to collect a balance of $360.23 on their behalf.Upon investigation of [redacted] complaint,the calls on 08/25/2016 were reviewed. We were unable to substantiate [redacted] claim that the...

agent handled the call unprofessionally and used profanity. The agent did not request for payment on the balance as [redacted] stated he disputed owing the balance. The agent explained the dispute process to [redacted]. [redacted] became escalated and started using profanity.The agent remained professional.Convergent Outsourcing has ceased communication in reference to this account and our information has been requested to be removed from the credit bureaus.We appreciate the opportunity to respond.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

Complaint: [redacted]I am rejecting this response because: Once again they have ignored what I requested, simply sending a copied statement of an invoice is not providing validation. They have not responded to the validation request, simply sending a bill of a debt I do not recall is not validation. I also requested more information as noted in the validation letter. I have never received a bill or any documentation from [redacted] that I owed any balance.

To Whom It May Concern,Convergent Outsourcing has investigated a similar complaint made to the Consumer Financial Protection Bureau by Mr. [redacted] on 03/23/2016. Our position remains the same. I have attached our response to the Consumer Financial Protection Bureau on 03/23/16, for Mr. [redacted]'s...

reference.
Dear Mr. [redacted],ConvergentOutsourcing has investigated your complaint Sprint  placed this account in our office on04/23/12,to collect $340.96 on their behalf.The statute  of limitations sets  forth the  maximum period of time, after certain events, that legal proceedings based on those events may be initiated   It is not unlawful to request payment on a past statute account Convergent Outsourcing does not believe it has violated any laws.During our  Investigation we could  not  find any indications stating legal actionwould be taken. Convergent Outsourcing does not pursue legal action on any account we receive from our clients.In response to the complaint, we have placed the account into a cease communication, to prevent any further contact. We will forward a copy of your complaint and our response to our client Sprint.We appreciate the opportunity to respond

Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint.Convergent Outsourcing only collects on balances placed in our office by our clients. We  do not attempt to scam consumers. Verizon placed this account in our office on 02/25/16for [redacted] to collect a balance of$106.24.Our records indicate the account was placed in a cease communication status and phone numbers were removed on 03110/2016. In our first phone call on 03/10/2016 to Mr. [redacted], Mr. [redacted] handed the phone to a female speaker who refused to verify or allowing us to speak to consumer. She told us not to call. She then terminated the conversation. The female contacted us a few moments later to reiterate no further calls were to be made. At that point the account was placed in a cease communication status and phone numbers on account were removed after conversation with one of our managers.

Convergent Outsourcing, Inc. has received and investigated [redacted] complaint. This account initially began reporting to Trans Union on 08/27/2016. The information updated to the credit bureaus on 9/10/16, was a request for credit deletion per [redacted] previous complaint on 09/06/2016.
The account with [redacted] was closed from our office on 09/06/2016; we are no longer handling this matter. Ihave attached a copy of our credit deletion request for [redacted] records. Convergent Outsourcing does not believe it has violated any laws.If [redacted] has any further inquiries,please have her contact [redacted] directly to ensure resolution is found.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. is has investigated Mr. [redacted]'s complaint. Sprint placed this account in our office 09/28/2009,to collect a balance of $516.22 on their behalf.We are sorry to hear Mr. [redacted] has had difficulty reaching someone In our office. In response to this information, I have...

suspended collection activity and requested a fraud packet be mailed to you at the address we have on file. Please take a moment to fill out, and return this packet once it is received. Should you have any inquiries please contact Sprint directly. We do not own the account, therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

To whom this may concern,Convergent Outsourcing,Inc. has investigated Ms. [redacted]'s complaint. With the information provided we were unable to locate an account for a [redacted] or [redacted]. Due to the vast number of account we are unable to identify an account using their first and last names.The...

address provided in this complaint did not locate an account in our office.To date, we do not have any record of a cease communication being received by any method with the Information provided. I was able to locate an account with the phone number provided in this complaint; however the information was for a different person. We have added the phone number provided[redacted] to "do not call list'' This phone number was marked bad on 02/03/2016,as we were advised it was the incorrect number to reach the party we were asking for.In response to this complaint,we have added the number of [redacted] to our "do not contact'' list. To have phone numbers being called in error removed from our system, Convergent Outsourcing,Inc.  has a Do Not C'DII Une at 1-855-728-9701or on our website at www.convergentusa.com.If we attempted to reach a [redacted] or [redacted]via phone or address please ask them to provide us with additional Information so we may investigate. This Information would include the address they received the letter at or phone number they received calls to other than the [redacted]

Please view the attached PDF file.
ConvergentAugust 09,2016Revdex.comP.O. Box 1000 DuPont, WA 98327[redacted]To Whom It May Concern,Convergent Outsourcing has received [redacted]...

fraud dispute. [redacted] placed this account in our office on 03/22/2016 to collect a balance of $157.23 on their behalf. To date, this is the first communication we have received from [redacted] notifying us that she believes the account to be fraudulentIn response to receiving this communication, Convergent Outsourcing has closed the account as a dispute in our office and returned it to our client We will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If [redacted] has any further inquiries,please have her contact [redacted] directly, aswe are no longer handling this matter.We appreciate the opportunity to respond .

Please view the attached PDF file.
Convergent Outsourcing, Inc. is attempting to investigate this complaint. With the information provided I was unable to locate an account in our system.Due to the vast number of accounts in our system that match the name [redacted], we are unable to positively...

deduce the account in question with the information provided.I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of [redacted], also did not locate any information in our system.In this complaint, [redacted] states that she is receiving calls from Convergent Outsourcing. To further investigate this matter we need additional information. Please have [redacted] provide the telephone number the calls are being received at, so that we may place it on our "do not call' list.I have placed the number in this complaint of [redacted] to our "do not call list" to ensure we do not call this number. To have phone numbers being called removed from our system, Convergent Outsourcing, Inc. has a Do Not Call Line at [redacted] or our website at www.convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint.Convergent Outsourcing only collects on balances placed in our office by our clients. We  do not attempt to scam consumers. Verizon placed this account in our office on 02/25/16for [redacted] to collect a balance...

of$106.24.Our records indicate the account was placed in a cease communication status and phone numbers were removed on 03110/2016. In our first phone call on 03/10/2016 to Mr. [redacted], Mr. [redacted] handed the phone to a female speaker who refused to verify or allowing us to speak to consumer. She told us not to call. She then terminated the conversation. The female contacted us a few moments later to reiterate no further calls were to be made. At that point the account was placed in a cease communication status and phone numbers on account were removed after conversation with one of our managers.

To Whom It May Concem, Convergent Outsourcing, Inc. has received Mr. [redacted] complaint. T-Mobile placed this account in our office to collect a balance of $2060.83 on their behalf 12/22/2015. On 01/19/2016, we mailed a validation notice to the address on the account, matching what was...

provided in this complaint. The validation notice included Mr. [redacted] right to dispute the balance. On 08/18/2016, we were advised that Mr. [redacted] disputed a portion of the balance owed. The account was placed in a disputed status and the collection activity had been suspended so this matter may be investigated. Mr. [redacted] was advised that validation of the balance owed would be requested on his behalf from T-Mobile. Convergent Outsourcing believes it reported the account to the credit bureaus with both fair and accurate information. In response to this complaint, we have closed the account in our office and returned the account to our client, T-Mobile. We will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Mr. [redacted] has any further inquiries, please have him contact T-Mobile directly We appreciate the opportunity to respond.