Convergent Outsourcing Inc

To Whom It May Concern,Convergent Outsourcing has investigated a similar complaint made to the Consumer Financial Protection Bureau by Mr. [redacted] on 03/23/2016. Our position remains the same. I have attached our response to the Consumer Financial Protection Bureau on 03/23/16, for Mr. [redacted]'s...

reference.
Dear Mr. [redacted],ConvergentOutsourcing has investigated your complaint Sprint  placed this account in our office on04/23/12,to collect $340.96 on their behalf.The statute  of limitations sets  forth the  maximum period of time, after certain events, that legal proceedings based on those events may be initiated   It is not unlawful to request payment on a past statute account Convergent Outsourcing does not believe it has violated any laws.During our  Investigation we could  not  find any indications stating legal actionwould be taken. Convergent Outsourcing does not pursue legal action on any account we receive from our clients.In response to the complaint, we have placed the account into a cease communication, to prevent any further contact. We will forward a copy of your complaint and our response to our client Sprint.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inc. is attempting to investigate Ms. [redacted] complaint We are unable tolocate information for Ms. [redacted] with the information provided in this complaintIn this complaint Ms. [redacted] states that Convergent Outsourcing has been making inquiries...

on hercredit bureau. Inquiries to the credit bureaus are only able to be viewed by the consumer, and do notaffect their credit rating.I was unable to locate an account in our system with the name provided, address or telephone number.In order to locate the account we were making inquiries on and investigate this complaint, please haveMs. [redacted] provide Convergent Outsourcing with one of the following, the full social security number,Convergent Outsourcing account number or client account number.We appreciate the opportunity to respond.

Dear Mrs. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Complaint: [redacted]
I am rejecting this response because: The information they provided is not enough, first of all the information is incorrect. Second I need to see a copy of the contract. I also want to see that they have a license and the rights to collect this debt. Since this was not provided it, I ask for them to delete this from the credit report.

From: [redacted] Sent: Wednesday, February 01, 2017 11:39 PMSubject: Re: You have a new message from the Revdex.comThis matter has been resolved to my satisfaction and removed from my credit report.  Thank you

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing, Inc.  is attempting. to investigate this complaint. With the information provided I was unable to locate an account in our system.The phone number provided in this complaint of [redacted] did not locate any information in our system. Is this the phone number Mr. [redacted]...

is receiving calls to?Mr. [redacted] states that we are attempting to reach another party at this phone number. Does Mr. [redacted] have the parties name our system and or agent is asking for?In this complaint, Mr. [redacted] states that he keeps receiving calls from Convergent Outsourcing. There was reference to a phone number that is calling him in this complaint of 661-873-0373. While attempting to investigate this matter we called 661-873-0373 and received a personal voice mail. This number is not affiliated with Convergent Outsourcing.To further investigate this matter we need additional information. Please have Mr. [redacted] provide the telephone number the calls are being received at. In addition Mr. [redacted] states that this is a business phone line. Is it possible the company has a different number we might be calling and it is being routed to Mr. [redacted]?The number in this complaint of [redacted] was already added to our "do not call list' to ensure we do not call this number. To have phone numbers being called removed from our system, Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701 or on our website at www.convergentusa .com.If Mr. [redacted] has any additional information that may be helpful in investigating this matter such as the dates of the calls, the time the calls were received,the phone number that appeared on the caller identification, he may send them to me directly at [redacted]@convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience Mr. [redacted] may be experiencing in this matter.

Convergent Outsourcing Inc. has investigated your complaint. Dish Network placed this account in our office 08/07/2015 to collect $107.14 on their behalf.On 08/11/2015 you scheduled a payment for $87.14.The agent agreed to have the $20.00 shipping fee that was included in your balance waived.Upon...

investigating your complaint, I found that Convergent Outsourcing did request that Dish Network credit the $20.00shipping fee from your balance.On 11/23/2015,Dish Network made the credit adjustment of $20.00. Convergent Outsourcing was notified of the credit adjustment on 11/27/2015.In response to your complaint, the account has been closed in our office with a zero balance as of 11/27/2015. Convergent Outsourcing has requested our information for the above referenced account to be removed from the credit bureaus. I have included our credit deletion request for you to keep for you records.We appreciate the opportunity to respond.

Convergent Outsourcing has received Mr. [redacted]'s complaint DirecTV placed this accountin our office on 09/11/2015, to collect a balance of$848.35 on their behalf.On 03/18/2017, Convergent Outsourcing received notification that this account was beingdisputed as fraudulent through the credit...

bureau. The account was placed into a dispute statusand collection efforts were suspended.On 04/03/2017, we mailed Mr. [redacted] a letter explaining how to file a fraud claim directlywith DirecTV.On 04/10/2017, this account was dosed with Convergent Outsourcing and returned back toour client, DirecTV. Convergent Outsourcing requested our information for this account to beremoved from the credit bureaus on 04/02/2017.Mr. [redacted] may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-800-860-8542 Ext [redacted]. We will forward a copyof this complaint and our response to DirecTV in an effort to help Mr. [redacted] findresolution. Convergent Outsourcing does not own this account so we cannot guaranteeresolution in this matter.We appreciate the opportunity to respond.

Convergent Outsourcing has received Ms. [redacted] request that we cease communication. With theinformation provided, I was able to locate two accounts placed in our office.Pacific Gas and Electric placed this account in our office on 11/23/2015, to collect a balance on theirbehalf. In response to...

receiving this request we have added Ms. [redacted] phone number to our "do not calllist". The account has been closed in our office and returned to our client Pacific Gas and Electric.On 12/28/2015, our client Sprint placed this account in our office to collect a balance on their behalf. On03/02/2016, we sent out an email validation notice. Due to the sensitive nature of the email it doesrequire the last four digits of the consumer's social security number to view the personal and privateinformation. In response to receiving this request we have ceased communication on this account. Weapologize for any inconvenience we may have caused.We appreciate the opportunity to respond.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Mr. [redacted],Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If...

we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Please view the attached PDF file.
 
November03, 2015Revdex.com100 station Drive, Ste.222DuPont, WA 98327Re:                Case# [redacted], [redacted]Convergent Account#: [redacted]PayPallnc. Account#:...

[redacted]To whom this may concern,Convergent Outsourcing Inc. has Mr. [redacted]'s complaint. On  09/03/2015, [redacted]. placed an account in our office, to collect a balance of $424.00 on their behalf. Convergent Outsourcing Inc. is a licensed collection agency who only collects on balances placed in our offices by our clients.In response to Mr. [redacted]'s complaint, the account has been closed in our office and returned to [redacted].  We will forward a copy of this complaint and our response to [redacted]. If Mr. [redacted] has any further inquiries, please have him contact [redacted] customer support at [redacted] We appreciate the opportunity to respond.
 
Sarah K[redacted]Compliance Representative

Complaint: [redacted]
I am rejecting this response because:As you can see by the attachments, the 30.92 payment was the first of 12 payments which was opportunity #3 that THEY requested. So yes, I only paid 30.92, but it was the FIRST of 12 payments. Please do the math here, this is not complicated. When someone responds to your offer, then you follow through on your end of the deal. Thank you for admitting that you received the payment. It is clear now that you are at fault for breaking the deal. If you would like to receive another payment, then you need to remove it from my credit bureaus, and I will pay the balance as I agreed to do in the first place. I have held up my end of the deal, please try to be grownups here, and do the RIGHT thing.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Convergent Outsourcing, Inc. has reviewed the additional information received from Mr. [redacted]. The phone number 1-877-380-6578, has been provided to Convergent from PayPal. This number is for their Customer support for consumers who have inquiries or possible disputes with PayPal, so PayPal may aide in finding resolution.In response to receiving this information, our response remains the same. The account has been closed from our office and returned to PayPal. We do not own the account and therefore, cannot make any guarantees. We will forward a copy of this complaint and our response to our client. If Mr. [redacted] has any further inquiries please have him contact PayPal's customer support at [redacted] referencing the above PayPal account number.

May11,2016
Revdex.comP.O. Box 1000DuPont, WA 98327
Re: Complaint ID #: [redacted], [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. is attempting to investigate Ms. [redacted]'s complaint We are unable tolocate information for Ms. [redacted] with the information...

provided in this complaintIn this complaint Ms. [redacted] states that Convergent Outsourcing has been making inquiries on hercredit bureau. Inquiries to the credit bureaus are only able to be viewed by the consumer, and do notaffect their credit rating.I was unable to locate an account in our system with the name provided, address or telephone number.In order to locate the account we were making inquiries on and investigate this complaint, please haveMs. [redacted] provide Convergent Outsourcing with one of the following, the full social security number,Convergent Outsourcing account number or client account number.We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative