Convergent Outsourcing Inc

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] illegally sold this account to Convergent Outsourcing in order to collect on an account that by law has been written off 20 years ago, judgement was entered and the time to collect on this has expired.  I am no longer a resident in the state in which the collection activity was first initiated and have not been a resident of the State of New York for 18 years.I will pursue any and all avenues legally available to me to cease any further collection activity and to ensure that this does not again negatively impact my credit score as although this is a different company, this matter was reported and removed from my credit report over 10 years ago and should not be reported again.
Sincerely,
[redacted]

Dear Mr. [redacted]. Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]Compliance Representative

Re: [redacted]Complaint ID #: [redacted]Convergent Account# [redacted]T- Mobile Account# [redacted]
To Whom It May Concern,Convergent Outsourcing Inc. has received Mr. [redacted]'s complaint. Upon investigation of Mr.[redacted]'s complaint, the following information was found:On 5/6/2016,...

Convergent Outsourcing Inc. received the account from T-Mobile to collect an originalbalance of $413.47 for Mr. [redacted]. On 5/10/2016 a validation notice was sent out to Mr. [redacted];T -Mobile adjusted their account balance to $1391.41 in our office shortly after.On 5/17/2016 Convergent Outsourcing Inc. made contact with Mr. [redacted] via telephone. Withinthe call Mr. [redacted] indicated he did not owe any debt to T -Mobile and advised he would like nofurther phone calls to his number. On 5/17/2016, the account provided by T-Mobile for Mr. [redacted]was placed in a dispute disposition. All collection activity concerning this T -Mobile account wassuspended. On 5/19/2016 Convergent Outsourcing Inc. investigated the call Mr. [redacted]mentioned in his complaint; the "hang up" was confirmed and reported to the necessary departmentfor further coaching and disciplinary action.Convergent Outsourcing Inc. has suspended all collection efforts in regards to Mr. [redacted] and theT -Mobile balance placed in our office. All telephone numbers associated with Mr. [redacted] and hiswife have been placed on the company, "do not call list." If he has any more questions or concerns,please have him contact T-Mobile directly.We appreciate the opportunity to respond.Nicholas W[redacted]Compliance representative

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s complaint. T-Mobile placed this accountin our office on 11/19/2016, to collect a balance of $886.64 on their behalf.Upon researching Mr. [redacted]'s allegation that our agent provided inaccurate information the callon...

1/26/2017 was reviewed. We were able to identify that the agent did initially advise Mr. [redacted]that if he made a partial payment, it would prevent the account from being reported to his credit. Theagent did however, correct herself and provide Mr. [redacted] with the correct information, andapologize for her error. We do apologize for any inconvenience this may have caused.Convergent Outsourcing has not reported the above referenced account to the credit bureaus. Wehave closed this account in our office and returned it toT-Mobile. If Mr. [redacted] has any furtherinquiries please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

Please view the attached PDF file.
Convergent Outsourcing, Inc. has received Mr. [redacted] request for validation. [redacted] placed this account in our office on 07/06/2016, to collect a balance on their behalf. To date this is the first communication we have received from Mr. [redacted] regarding this...

matter.In response to this communication, we have closed the account with [redacted] in our office and returned to our client. If Mr. [redacted] has any further inquiries regarding this matter please have him contact [redacted] directly.We appreciate the opportunity to respond.

To Whom It May Concern,
Convergent Outsourcing has received Mr. [redacted]'s dispute. Jefferson capital Systems, Ll.C placedthis account in our office 05/25/2016, to collect a balance of $359.35. Convergent Outsourcing is alicensed collection agency that only collects on balances placed in our office...

by our clients.Convergent Outsourdng does not purchase debts nor do we have an office located in Charlotte,North carolina.
On 6/07/2016, we mailed a validation notice that included a reduced amount of $179.68 if paid by acertain date. This notice also included Mr. [redacted]'s right to dispute the balance.
In response to this communication, we have ceased communication. Our client has also notified usthat, in order to resolve Mr. [redacted]'s stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond.
Respectfully,
Sarah K[redacted]
Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inc.. has received Ms. [redacted] request that we cease communication. On 12/24/2009 PayPal, Inc.. placed this account in our office to collect a balance on their behalf. We are sorry to hear that she has experienced difficulty reaching someone to speak...

with in our office. In response to her request, we have ceased communication. The phone number (309) 364-3821 has been placed on our "do not call" list. We have closed the account in our office and returned to our client, PayPal, Inc. If Ms.[redacted] has any inquiries regarding this matter, she may contact PayPal's customer support at 1-877-380-6578, referencing the client account number above. We appreciate the opportunity to respond. Respectfully,

Convergent Outsourcing has received Mr. [redacted]'s dispute with DirecTV. DirecTV placed thisaccount in our office on 12/02/2016, to collect a balance of $86.88 on their behalf. ConvergentOutsourcing believes the information reported to the credit bureaus was reported with both fairand accurate...

information.The personal information on file for Mr. [redacted], including the social security number, wasprovided by DirecTV at the time of placement in our office.This communication through your office, is the first time we have been notified that Mr.[redacted] disputes owing a balance with DirecTV.In response to receiving this communication from your office, we have closed this account inour office, as a dispute, and returned it to DirecTV. Convergent Outsourcing will request ourinformation for this account be removed from the credit bureaus.We do not own this account and therefore cannot guarantee resolution. We will forward a copyof the communication received from your office to our client. Should Mr. [redacted] have anyinquiries regarding this matter, please have him contact DirecTV, directly.We appreciate the opportunity to respond.

Convergent Outsourcing Inc. has received [redacted] dispute and request for validation.This account was placed in our office by our client on 07/24/2016 to collect a balance on their behalf. Convergent Outsourcing does not purchase debts; we only collect on balances placed in our office by our...

clients.On 09/19/2016, we received an email from [redacted] disputing the amount owed and requesting validation of the balance.This dispute did include an offer made by [redacted] to settle the balance for $1000.00. Convergent Outsourcing placed [redacted] account in a disputed status and suspended collection activity so validation of the balance could be requested on his behalf from our client.On 09/25/2016, the account was updated accordingly with the credit bureaus as a dispute.On 10/7/2016,we received a letter from [redacted] disputing the balance and on offer to settle the balance for $1000.00 if we immediately delete the information from the credit bureaus,within 10 days of receipt of the payment. The account remained in a disputed status.On 10/13/2016, we received the documentation requested from our client and mailed the information to [redacted] validating the balance owed.In response to [redacted] request, I have attached a copy of the billing statement that was mailed to [redacted] on 10/13/2016. Convergent Outsourcing has placed the account in a cease communication status. We will request our information for the above referenced account be removed from the credit bureaus.If [redacted] is interested in settling this account, he may contact [redacted] at[redacted] extension [redacted],to discuss the available options.We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because:
These types of business practices should not be legal and are not right to go after hardworking people after a debt is longer valid. These are the bottom feeders of the world and the world should know they are just legal scammers!!!

Now that you see its on my Experience report what other lies,are you going to tell? It's on all of my credit reports.  I sent you a copy of  a recorded call with [redacted] and they verified that I don't owe them at all.

To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint and request for a receipt.The validation notice sent to Ms. [redacted] on 12/09/2016 had a reduced amount offered of $93.32 if Ms. [redacted] contacted our office by 1/23/2017. Unfortunately, when Ms. [redacted] contacted our...

office on 02.23.2017, that offer was no longer valid. In response to Ms. [redacted]'s request for a receipt, Convergent Outsourcing has mailed a receipt to the address we have for her on file, as well as attached a copy for Mr. [redacted]'s convenience.We appreciate the opportunity to respond. Respectfully,Sarah K[redacted]Lead Compliance Representative

July 13, 2015 Revdex.com 1000 Station Drive, Ste. 222DuPont, WA. 98327   Re:                  ID # [redacted], [redacted]Convergent account #: R-[redacted] account...

#: [redacted]   To whom this may concern, Convergent outsourcing, Inc. has investigated Mr. [redacted]’s complaint. This account was placed in our office 7/30/2009, by [redacted], to collect the balance of $601.67 on their behalf. Convergent Outsourcing, Inc. is a licensed collection agency that only collects on accounts placed in our office by our clients. In response to Mr. [redacted]’s complaint, we have closed the account from our office and returned it to [redacted]. We suggest contacting our client at [redacted] to ensure a resolution is found. Please reference the above account number. Convergent is no longer handling this account. We apologize for any inconvenience this may have caused, as well as we appreciate the opportunity to respond.      Respectfully, Lindsay S[redacted]Compliance Representative T[redacted] | [redacted]@ConvergentUSA.com ConvergentUSA.com

Convergent Outsourcing has received Ms.[redacted]'s dispute and the request that we cease communication. Galaxy Asset Purchasing, LLC placed this account in our office 11/20/2013 to collect a balance on their behalf.To date this is the first communication we have received from Ms. [redacted], notifying...

us that she disputes owing a balance.In response to this information, we have ceased communication.  The account has been placed in a dispute status so this information  may be investigated. If Ms. [redacted] has any documentation showing the balance has been paid she may fax it to [redacted], and we would be happy to forward this information to Galaxy Asset Purchasing, LLC in an attempt to help Ms.[redacted] resolve this matter.

[redacted]DOCUMENTS ATTACHED[redacted]
Complaint: [redacted]I am rejecting this response because: I mailed my check and letter to Convergent by certified mail and have confirmation that it was received weeks before Convergent stopped handling [redacted] accounts.  Furthermore, I have no information as to what I am supposed to do now in regard to this debt.

My apologies please view the attached PDF file.
Convergent Outsourcing, Inc. has received [redacted] dispute. [redacted] placed this account in our office on 11/10/2016, to collect a balance of $156.93 on their behalf. To date this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes owing a balance.On 11/1412016, the account was closed in our office and returned to [redacted] per their request. We have not reported the above referenced account to the credit bureaus. If [redacted] has any furtherinquiries regarding this matter, please have him contact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond.

Re: [redacted] Case#:[redacted] To whom this may concern, We have investigated Ms. [redacted] complaint. [redacted] placed this account in our office on 09/15/14 to collect $427.01on their behalf. Upon investigating this complaint, I have found that on 08/27/2015, Ms. [redacted] informed Convergent Outsourcing...

that she did not believe to owe the balance and that she believed this to be fraud. As of 08/27/2015, the collection activity had been suspended and the account was placed into a dispute status. In response to the complaint, we have closed the account in our office and returned it to our client. If Ms. [redacted] has any inquiries please have her contact [redacted] as Convergent Outsourcing is no longer handling the account. We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will follow up with the original creditor now that the information has been forwarded to it.  Thank you for your assistance when I could not get anywhere on my own.