Convergent Outsourcing

Convergent Outsourcing has received [redacted] complaint [redacted] placed this account in our office on 03/28/16,to collect a balance of $on their behalf.Upon investigation of [redacted] complaint,the calls on 08/25/were reviewedWe were unable to substantiate [redacted] claim that the agent handled the call unprofessionally and used profanityThe agent did not request for payment on the balance as [redacted] stated he disputed owing the balanceThe agent explained the dispute process to [redacted] *** [redacted] became escalated and started using profanity.The agent remained professional.Convergent Outsourcing has ceased communication in reference to this account and our information has been requested to be removed from the credit bureaus.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing has received [redacted] complaintUpon investigation of [redacted] complaint we were able to determine the following: Sprint assigned the account [redacted] to Convergent Outsourcing to collect a balance of $on 08/05/We have confirmed on Sprint's iCare support, that the account was previously assigned with ERCERC received a complaint through the Revdex.com on 07/20/2015,stating that [redacted] was a victim of identity theft and she could provide the police report upon requestERC had mailed documentation for fraud, so this matter may be investigated upon return of the information requestedSprint's iCare notes indicate that no fraud packet has ever been received from [redacted] ***We understand with the information received that [redacted] states she has been a victim of identity theftIn response to this communication, Convergent Outsourcing has ceased communicationWe have not reported the above mentioned account to the credit bureausWe appreciate the opportunity to respond and apologize for any inconvenience out communication may have caused

Case #: [redacted] , [redacted] Convergent account#: [redacted] account#: [redacted] To whom it may concern,Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaint [redacted] placed this account in our office 3/5/to collect $on their behalf.On 4/16/12, Mr [redacted] requested proof of the debt.A statement was mailed on 4/20/12.In 2015, we did place our trade line on Mr [redacted] 's credit reportWe did not hear from Mr [redacted] until 10/9/when he called into our office and requested our agent send further proof of debt, at that time, the account was placed in a disputed status.10/15/15, a break down of the bill was mailed to Mr [redacted] On 10/26/15, Mr [redacted] requested we cease communication.Attached is a copy of the break down of the [redacted] bill we sent on 10/15/We will forward a copy of Mr [redacted] 's complaint and our response to our client ? The account will remain suspended of collection activity by Convergent,and we have ceased communication.We appreciate the opportunity to respond ? ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Please see attached PDF file To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] complaint [redacted] placed this account in our office on 06/13/16.On 07/01/2016, [redacted] phoned Convergent Outsourcing, Incstating that he received a notice for a [redacted] account in collections [redacted] stated that he never lived at the service address for this [redacted] account.As a result of the account review investigation, it was discovered that the agent inadvertently provided an incorrect response during the verification of the social security numberFurthermore as the investigation progressed we have made the determination that identification information we have on file could not be fully confirmed via the conversation with our representative and [redacted] We would like to apologize for the misinformation provided to [redacted] ***At the conclusion of our investigation we have updated our files accordingly and removed the address and social security number on file.We appreciate the opportunity to respond

? Complaint: [redacted] I am rejecting this response because:I dont see how a validation letter at this point restores my credit report/history to good standing,im not aknowledging this debt, but even if I did get the validation letter I would analize the information in it if is accurate and I did a settlment for an amount less than that full amount ,(like stated in the previous message from Convergent company)only if the account is deleted completely from my credit report.Sincerely, [redacted]

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Convergent Outsourcing has received Ms [redacted] 's request for validationSprint placed thisaccount in our office on 11//2013, with a last name of [redacted] , to collect a balance of $ontheir behalf.Convergent Outsourcing has not received a request for validation on behalf of this account, prior tothis communication received from your office.In response to Ms [redacted] 's request, attached is a copy of the statements obtained from Sprintvalidating the balance owedThis account has been placed in a disputed status and collection activityhas been suspendedThe disputed status of the account has been reported to the credit bureausaccordingly.We appreciate the opportunity to respond

Convergent Outsourcing Inc.has investigated Ms[redacted] 's complaintThis account was placed in our office by our client on 06/09/to collect $Convergent Outsourcing is a licensed collection? agency? who only collects? on balances placed in our office by our clientsWe do not attempt to scam consumers.Upon investigation of Ms [redacted] 's complaint,we do not show any telephone attempt made on this account.To date,this is the first communication we received from Ms [redacted] notifying us that she disputes owing the balanceIn response to receiving this information,we have closed the account in our office and returned itOur client has also notified us that,in order to resolve Ms [redacted] 's stated dispute,they too have terminated collection efforts.We appreciate the opportunity to respond

Subject: Complaint # [redacted] To Whom It May Concern:This complaint has been resolved with Convergent and I’m happy with the outcome

To Whom It May Concern,Convergent Outsourcing has received Mr***'s request for validationDirecTV placed thisaccount in our office on 12/02/2016, to collect a balance of $1,on their behalfTo datethis is the first communication we have had regarding this accountConvergent Outsourcing has placed this account in a disputed status and we have requestedvalidation from DirecTVWe will mail the documents to Mr [redacted] once they are received.In response to this communication, Convergent Outsourcing has closed this account andreturned it to DirecTVWe will request our information for this account be removed from thecredit bureausIf Mr [redacted] needs further assistance he may contact DirecTV directly asConvergent Outsourcing is no longer handling this accountWe appreciate the opportunity to respondRespectfully,Mattie G [redacted] Compliance Representative

An agreement was reached from my previous Revdex.com complaint to remove t-mobile collection from credit report on April 7th, The collection was removed for a few weeks and then re-reported to Experian and Equifax on April 21stConvergent Account # [redacted] I have the letter from Compliance Representative Mattie G [redacted] .? I would like the collection removed and to stay removed from my credit reports

Dear Ms [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Sarah K [redacted] Lead Compliance Rep

Complaint: [redacted] I am rejecting this response because: the account was report after you received the ? dispute , please remove it or request a removal from Verizon ASAPSincerely, [redacted] ***

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Sarah K***

Dear Ms [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? Respectfully submitted,Sarah K***Lead Compliance Rep

Dear [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Compliance Supervisor

Re: [redacted] Case #: [redacted] Convergentaccount#: T- [redacted] #: [redacted] Debt description: [redacted] To whom it may concern, Convergent Outsourcing, Inchas investigated the complaintThis account was placed in our office on 11/29/by [redacted] to collect $on their behalfWe are sorry to hear that Ms [redacted] has been unable to reach us and apologize for any inconvenienceIn the complaint it references that the web address provided on our notice, WWW.convergentusa.com is for medical debt collection onlyThis site services companies owned by Convergent; [redacted] Center Solutions, Healthcare Revenue Cycle Management, Receivables Management and Commercial SolutionsOn the website, when you access the home field in the top right hand side, there is a box that is for consumer assistanceConsumer assistance lists the phone number for Convergent Outsourcing, a calling in error field to stop calls to a specific number and a field to make a paymentI have enclosed a screen print for reference of our websiteIn response to Ms [redacted] complaint Convergent has closed the above mentioned account in our officeConvergent has not reported the above mentioned account to the credit bureausWe will forward a copy of Ms [redacted] complaint and our response to our clientIf Ms [redacted] has any further inquiries, please have her [redacted] at [redacted] , Convergent is no longer handling the accountWe appreciate the opportunity to respond

Dear Ms***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G [redacted] Compliance Representative

Re: [redacted] , [redacted] Case ID #: [redacted] Convergent Outsourcing account#: T- [redacted] Sprint account #: [redacted] To Whom It May Concern, Convergent Outsourcing has received Mr [redacted] 's complaintSprint placed this account in our office 02/12/to collect a balance on their behalfThis is the first communication we have received from Ms[redacted] informing us that he has previously filed bankruptcy on this accountIn response to receiving this information, we have ceased communicationWe will update our information on the credit bureaus accordinglyWe apologize for any inconvenience and thank Mr [redacted] for providing this informationWe appreciate the opportunity to respond

Convergent Outsourcing Inchas investigated Mr [redacted] 's complaintDirecTV placed this account in our office 11/03/to collect$ on their behalf To date this is the first communication we have received from Mr [redacted] , informing us that he is disputing the balance.In response to this complaint, we have closed the account from our office and returned it to our clientWe have requested our information for the above referenced account to be removed from the credit bureausWe do not own the account therefore cannot guarantee resolutionIf there are any further inquiries, please have Mr [redacted] contact DirecTV to ensure this matter is resolved.Convergent is no longer handling this account.We appreciate the opportunity to respond