Convergent Outsourcing

***DOCUMENT ATTACHED [redacted] August 09,2016Revdex.comP.O.Box DuPont, WA [redacted] ? [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] complaint [redacted] placed this account in our office on 03/06/to collect a balance on their behalf.Upon investigation of this complaint we have reviewed the phone calls for this fileWe were able to identify the issues [redacted] has voiced in her complaint and thank her for notifying us of these concernsWe ensure the agents will be counselled, and apologize for any inconvenience this may have caused.In response to this communication, we have closed the account in our office and returned it to our client, [redacted] .We have added the phone numbers associated with this file to our "do not call"listIf [redacted] has any further inquiries regarding this matter, please have her contact [redacted] directly, and reference the [redacted] account number listed above.We appreciate the opportunity to respond.?

[redacted] ? First of all, I am not Ms? ***! What is the reason for sending me SOMEONE ELSE's information? This seems to not be legit, and I feel like I am being set up.? [redacted] Complaint: I am rejecting this response because:Sincerely, [redacted]

Convergent Outsourcing, Inchas investigated Mr***'s complaintConvergent Outsourcing only collects on balances placed in our office by our clientsWe do not attempt to scam consumers.To date this is the first communication we have received from Mr [redacted] indicating that he disputes the balanceUpon investigating Mr***'s complaint, I found that we did request information from the credit bureaus; however we did not reported a negative trade line on Mr.***'s credit.In response to Mr***'s complaint, we have closed the account from our office and returned it to our client.We regret any inconvenience we may have caused

Convergent Outsourcing, Inchas ? investigated ? this ? complaintConvergent Outsourcing has previously investigated a complaint received from the Consumer Financial Protection Bureau on01/27/2016.This appears to be the same complaint.In response to receiving this information our position remains the same.Please see attached response to the Consumer Financial Protection Bureau.Convergent Outsourcing Inc .has Investigated your complaintPalisades Collection.LLC placed this account In our office 09/26/to collect a balance on their behalfConvergent Outsourcing only collects on balances placed In our office by our clientsWe do not attempt to scam consumers, nor do we attempt to steal consumer's Identities.To date this Is the first communication we have received from you the account is believed to be fraudulentIn response to this informationwe are sorry to hear you may have been a victim of fraud.The account has been closed in our office and returned to our client Palisades Collection, LLC.We do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client ? tf you have any further Inquiries please contactPalisades Collection, LLC at (800) to ensure this matter Is resolved.We appreciate the opportunity to respond

Dear MS [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded documents for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate Mr [redacted] complaintWe found an account that I believe may possibly be a match, however with the information provided in Mr [redacted] complaint did not match our records and I was unable to deduce this was the correct file to communication information onIn order to investigate this complaint, please have Mr [redacted] provide additional informationHow was Mr [redacted] contacted by Convergent Outsourcing? Who is the client? Mr [redacted] states he wants the information removed from the credit bureau, did he find our information on his credit report? Please have Mr[redacted] provide a Convergent Outsourcing account number, the client account number or the full social security number so we may locate the informationWe appreciate the opportunity to respond

Revdex.com: The only number I have is the one from my credit report [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Convergent Outsourcing, Inchas received Mr [redacted] fraud disputeEntergy placed this account inour office 08/06/2007, to collect a balance of $on their behalf.On 04/04/ 2016, Mr [redacted] spoke with someone in our office and advised us that this account wasfraudulent We are sorry Mr [redacted] may be a victim of fraudIn response to this communication we have closedthe account in our office and returned it to our client, EntergyWe have not reported the above referencedaccount to the credit bureausWe do not own the account and therefore cannot guarantee resolutionIfMr [redacted] has any further inquiries or to file a fraud claim please have him contact Entergy at 1-800-ENTERGY We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Complaint: [redacted] I am rejecting this response because: I was in contact with Lisa B***She sent me the attachment; however, has SAMPLE on it Sincerely, [redacted]

Dear Mr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Compliance Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ok to meSincerely, [redacted]

Dish Network placed this account in our office on 12/30/2016, to collect a balance of $144.30on their behalf.Convergent Outsourcing mailed two validation notices to Ms [redacted] at the same address shelisted with your officeThese notices included Ms [redacted] 's right to dispute the balance owed.We have attached copies of the notices mailed to Ms [redacted] To date, this is the firstcommunication received notifying us that Ms [redacted] was disputing this account balance.Convergent Outsourcing reported our information for this account to the credit bureaus on03/05/2017.In response to receiving Ms [redacted] 's communication, we have suspended collection efforts.We will request our information for this account be removed from the credit bureausIf Ms[redacted] has any further inquiries regarding this matter she may contact Dish Network directly.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] 's complaintT-Mobile placed this account inour office on 01/24/2015, to collect a balance of $on their behalfOn 02/10/2016, the mostrecent letter was mailed for this account, to the address provided in this complaintThe letterConvergent Outsourcing sent, notified Ms [redacted] there was a balance showing owed for aT-Mobileaccount and her right to dispute this balanceTo date, this is the first communication we havereceived on behalf of this account In response to Ms [redacted] 's inquiry, we do have an office located in Texas In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe will request our information be removed from the credit bureausWe do not ownthe account and therefore cannot guarantee resolutionIf Ms [redacted] has any further inquiriesregarding this matter please have her contact T-Mobile directly We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Re: Case #: [redacted] ***, [redacted] Convergent Outsourcing account #: R- [redacted] PayPal, Incaccount#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintPayPal, Incplaced this account in our office 02/01/2016, to collect a balance on their behalfConvergent Outsourcing only collects on balances placed in our office by our clientsOn 02/09/2016, Mr [redacted] spoke with an agent in our office and advised he believed the account to be fraudulent and had prior identity theft issuesThe collection activity had been suspendedIn response to Mr***'s complaint, we have closed the account from our office and returned it to our client, PayPalWe do not own the account therefore we cannot guarantee resolutionIf Mr [redacted] has any further inquiries please have him contact PayPal's customer support, at 1-877-380- referencing the client account number listed aboveWe appreciate the opportunity to respond

From: [redacted] M [redacted] [mailto: [redacted] @gmail.com]? Sent: Saturday, June 04, 4:PMTo: Complaints Subject: Re: You have a new message from the Revdex.comThank you for interceding in this complaint? This alleged collection from Jefferson Capital had no right to collect since the source account was written off in ? The attempted collection was 11-years passed the initial collection attempt for a debt that was written off Also, thank you since with Convergent Outsourcing, I now have the proof that this debt no longer exists in the event that any further attempts should ever be made.? It is true that I have been declared disabled since ? Thus, I am completely satisfied with this resolution? Appreciate all your help[redacted]

Convergent ? Outsourcing, ? Inchas? investigated? Mr [redacted] 's ? complaint? Ever source ? placed ? this account in our office 05/09/2013, to collect $on their behalf.On 01/09/2015, a validation notice was sent to the address we have on file for Mr [redacted] that is the same ? as the address ? provided in this complaintTo date ? this is the first communication ? we have received informing us that Mr [redacted] is disputing the balance.In response ? to this complaint, Convergent ? Outsourcing ? Inchas ceased collection activityWe have requested our information for the above referenced account be removed from the credit bureauWe do not own the account therefore we cannot guarantee ? the outcomeWe will forward a copy of this complaint ? and our response ? to our clientIf Mr [redacted] has any further inquiries please have him contact Ever source directly

Convergent Outsourcing, Inchas received [redacted] complaintOn 05/16/2016, [redacted] placed this account with [redacted] in our office to collect a balance of $349.04, on their behalf.On 05/23/2016, a validation notice was mailed to [redacted] This notice included an offer to settle this account with Convergent Outsourcing, Incfor $174.52.On 08/04/2016, [redacted] phoned our office and paid the $settlementThis account was closed in our office on 08/04/as a settlement.In [redacted] complaint she stated that she phoned Convergent Outsourcing, Incon 09/30/and on 10/04/2016, and that the agents were rudeDuring our investigation we reviewed the call recordings for this accountWe are unable to substantiate [redacted] claims that our agents acted rude or unprofessionalIn addition we do not show [redacted] contacted our office on 09/30/on behalf of this account.Convergent Outsourcing, Inchas sent two receipts, to the email address, [redacted] provided to us by [redacted] e? We have attached a copy of the receipt for [redacted] 's records.The account has been closed in our office and returned to our client [redacted] has been notified that this account has been settled with Convergent Outsourcing, Inc.We will forward a copy of this communication and our response to our clientIf [redacted] has any further inquiries she may contact [redacted] ***directly.We appreciate the opportunity to respond

Convergent Outsourcing has received Ms [redacted] 's fraud disputeT-Mobile placed theseaccounts in our office to collect past due balances on their behalf.We previously requested our information for account numbers [redacted] and [redacted] tobe removed from the credit bureaus as they were disputed as fraudConvergent Outsourcing hasnow requested that our information for account number [redacted] to be removed from thecredit bureaus.In response to this complaint, we have closed all three accounts in our office and returned them toour client, T-MobileConvergent Outsourcing is no longer handling these accountsShould Ms[redacted] have any further inquiries she may contact the T-Mobile directly.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***- [redacted] Compliance Representative

Dear Ms [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G [redacted] Compliance Representative