Convergent Outsourcing

Convergent ? Outsourcing, Incis attempting to investigate this complaintWith the information provided, I was unable to locate an account in our system.I was unable to locate an account with the name [redacted] listed in the amount of $149.00.I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of [redacted] , also did not locate any information in our system.In this complaint, [redacted] is requesting a statement from Convergent OutsourcingTo locate the account [redacted] 's request is for we need additional informationPlease provide one or more of the following: Convergent Outsourcing account number, who is the creditor, what is the client account number or the full social security number.We appreciate the opportunity to respond and look forward assisting [redacted] with resolution

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] request that we cease communicationOn 12/24/PayPal, Incplaced this account in our office to collect a balance on their behalfWe are sorry to hear that she has experienced difficulty reaching someone to speak with in our officeIn response to her request, we have ceased communicationThe phone number (309) 364-has been placed on our "do not call" listWe have closed the account in our office and returned to our client, PayPal, IncIf Ms[redacted] has any inquiries regarding this matter, she may contact PayPal's customer support at 1-877-380-6578, referencing the client account number aboveWe appreciate the opportunity to respondRespectfully,

Complaint: [redacted] I am rejecting this response because:Unable to verify debt? Sincerely, [redacted] ***

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded documents for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThere were calls, the agent was laughing and giving me no detailsI am completely unaware of the "debt" they mentionI will follow up with " [redacted] " who has also never made previous contact with meI appreciate the businesses response todayWhen I asked the agent so please take me off her call list, she laughed, argued, and did not acknowledge nor agree to my request Thank you so much for your help Revdex.com Sincerely, [redacted]

Dear [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: [redacted] I am rejecting this response becauseThat is the issue that is the address you have on the other account is not my address and has never been my address I am not sure how you obtain see this info ? I have not received a correspondence so I do not have the information you are requesting only the screen shot I record from credit karma showing it’s been added to my credit report Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response was not factual I have attached a copy of the 2nd letter that I sent certified and it shows that this company is in receiptYou are violation FCRA Section as I stated before I have no knowledge of this account you just typing a response on your company letterhead is not a proper nor legal validationI specifically requested that you provide me with a contract or documentation bearing my signature specifying the terms and conditions regarding this accountYour failure to do so is a violationIf I bring a lawsuit and I will if this matter is not properly resolved you will have to provide the court with the very document that I am requesting and if you cannot you will have to close this account and at best return it to the original creditorI will use this as proof as well as my other request to show your company is willfully being negligent Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because: this is not true period.? I have NO outstanding credit obligations on my credit report.? if I owed on a debt it would show up on my credit report and the only items on my credit report are current and up to date items.? Convergent and [redacted] are both scamming and I will now file a complaint against [redacted] as well.? Sincerely, [redacted]

Re: ID # [redacted] , [redacted] Convergent Outsourcing account #: B- [redacted] Verizon account #: [redacted] To whom this may concern, Convergent Outsourcing has received the additional information from Ms [redacted] .In the document Ms [redacted] provided it shows a payment history from 07/21/to 01/15/The account number on this payment history does not match the account number in our officeIn response to this information, our response remains the sameWe have requested an explanation of charges from Verizon that will be mailed to Ms [redacted] at the address we have on fileThe account has been placed in a disputed statusWe have not reported the above referenced account to Ms [redacted] 's creditWe will forward a copy of this complaint and our response with the information Ms [redacted] has provided to our client VerizonWe appreciate the opportunity to response and apologize for any inconvenience

Complaint: [redacted] ? I appreciate the prompt response from Convergent however, upon pulling all three of my credit reports I still show that this mark is still showing within my reportsIn order to be sure that this was not just an error I made contact with all three Credit Bureaus and they have all indicated that there has been no update received from Convergent to dateHow long will it take for this to be corrected within my credit reports? I appreciate your assistance with this matter? Sincerely, [redacted]

Convergent Outsourcing, Inchas received [redacted] request that we cease communicationWe are sorry to hear [redacted] has had difficulty reaching someone in our office to discuss this matterConvergent Outsourcing is a licensed collection agency that only collects on balances placed in our office by our clientsWe do not attempt to scam consumers.In response to receivingthis request, we have ceased communication.This matter has been closed in our office and returned to our client

Complaint: [redacted] I am rejecting this response because: I do not understand how this company states that they will request it be removed, but they are not the owners They are the company listed in my reportI was not notified, and even within their response, given the wrong address, there was not days notice given to disputes this claim Sincerely, [redacted]

Revdex.com: Even though I disputed the whole amount? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Mr [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G [redacted] Compliance Representative

Re: [redacted] Case #: [redacted] Convergent account#:R- [redacted] T-Mobile account#: [redacted] To Whom it May Concern, Convergent Outsourcing, Inchas investigated this complaintT-Mobile placed an account in our office on 12/27/2015,to collect a balance of $on their behalfTo date, we do not reflect any payments have been received to T-Mobile or convergent Outsourcing on behalf of this accountIn response to this information, we have placed the account in a suspended statusIf MsDiaz­ [redacted] has any documentation showing this was paid she may fax it to 206-322-,so we may attempt to help her resolve this matterWe have not reported the above referenced account to the credit bureausWe will forward a copy of this complaint and or response to our clientIf Ms[redacted] has any further questions or information regarding this account please have her contact T­ Mobile directlyWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated this complaintWorldwide Asset Purchasing II, LLC placed this account in our office 12/12/to collect a balance on their behalfTo date this is the first communication we have received from Mr [redacted] indicating that ? he believes the account to ? be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communication and placed the account in a disputed status so that this may be investigatedWe will forward a copy of this complaint and our response to our client

July 10, [redacted] ***Revdex.comStation Drive Ste222DuPont, WA Re: Case # [redacted] , ***Convergent Outsourcing, IncAccount # T- [redacted] Account # [redacted] Dear Ms***: We have investigated Mr [redacted] ’s complaint and found on 1/24/2015, [redacted] listed the above-referenced account in our office to collect on their behalf In his complaint, Mr [redacted] requests any notice removed from his credit reportConvergent Outsourcing, Incdid report this account to the Credit Bureaus on 3/14/We have requested a removal of negative trade lines Convergent Outsourcing, Increported to the credit bureaus regarding this accountWe have closed this account and returned it to our client, [redacted] We have also forwarded a copy of this complaint and our responseIf Mr [redacted] has any further questions regarding this matter, please have him contact [redacted] directly Respectfully, Oscar D***Compliance Representative | Convergent Outsourcing, Inc.T: [redacted] | [redacted] ConvergentUSA.com [redacted] | Renton, WA 98057-| www.ConvergentUSA.com

Re: [redacted] Case #: [redacted] Convergentaccount#: T- [redacted] #: [redacted] Debt description: [redacted] To whom it may concern, Convergent Outsourcing, Inchas investigated the complaintThis account was placed in our office on 11/29/by [redacted] [redacted] to collect $on their behalfWe are sorry to hear that Ms [redacted] has been unable to reach us and apologize for any inconvenienceIn the complaint it references that the web address provided on our notice, WWW.convergentusa.com is for medical debt collection onlyThis site services companies owned by Convergent; [redacted] Center Solutions, Healthcare Revenue Cycle Management, Receivables Management and Commercial SolutionsOn the website, when you access the home field in the top right hand side, there is a box that is for consumer assistanceConsumer assistance lists the phone number for Convergent Outsourcing, a calling in error field to stop calls to a specific number and a field to make a paymentI have enclosed a screen print for reference of our websiteIn response to Ms [redacted] complaint Convergent has closed the above mentioned account in our officeConvergent has not reported the above mentioned account to the credit bureausWe will forward a copy of Ms [redacted] complaint and our response to our clientIf Ms [redacted] has any further inquiries, please have her [redacted] at [redacted] , Convergent is no longer handling the accountWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas received [redacted] 's additional informationWith the tracking number [redacted] has provided,we were able to locate the information that was receivedThe information that was received on the account was not processed through the proper departments and is currently in the process of being forwarded to [redacted] including the check in question.We apologize for the delay and any inconvenience this may have caused.In response to this communication, we will forward a copy of this communication along with the documents provided to our clientConvergent Outsourcing does not own the debt therefore we cannot guarantee resolutionIf [redacted] has any further inquiries please have her contact [redacted] directly.We appreciate the opportunity to respond