Convergent Outsourcing

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me ?

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing, Inchas investigated Mr***'s dispute [redacted] placed this account inour office 11/03/listed with a different last name.Upon investigation of this dispute, I reviewed the call on 03/29/when Mr [redacted] initiallycontacted our officeMr [redacted] provided his full social security number and full nameThe fullsocial security number matches that on fileMr [redacted] stated he has had prior issues withinformation for another party appearing on his credit bureauThe agent placed the account in adisputed status and we requested that [redacted] confirm this was the correct information for thisaccount.On 03/29/2016, we marked the account to remove our information from the credit bureausOn04/06/2016, our client [redacted] confirmed the information we have on file was the correctinformation the account was under including the social security number.In response to this communication, we have closed the account in our office and returned it to [redacted] We are sorry to hear Mr [redacted] may have been a victim of fraudOn 04/03/2016, werequested our information be removed from the credit bureausMs [redacted] may file a fraud claimdirectly with [redacted] by visiting www[redacted] .com/notmyaccount or calling 1-800-860-Ext***We appreciate the opportunity to respond Respectfully, Sarah K***Compliance Representative

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because: The email address [redacted] has not been in use since November I've stated before, I have never received any form of notice from your companyI understand you have ceased collecting on the account, I will like for your information be removed from the credit bureau

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office02/24/2011,to collect a balance of $on their behalfOn 01/11/2016, we did send an offer to settle the account for $ if paid by 3/11/Convergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.To date, this is the first communication that we have received from Mr [redacted] , requesting for validation of the balanceThe following information has been provided from Sprint:Account reflects the balance of $306.59; acct was cancelled01/05/for nonpayment; charges are for usage and overage for phone numbers [redacted] and [redacted] for bill period Sep 01-Sepbilled 10/04/08;plus late fees and taxes; last payment of $posted on 03/17/09In response to this complaint, we have requested statements be mailed to Mr [redacted] at the address we have on file validating the balanceThe account has been placed in a cease communication status.Our information was requested to be removed from the credit bureaus on 06/06/2015.We appreciate the opportunity to respond

August 31, 2016Revdex.comP.O.Box DuPont, WA 98327Re: [redacted] [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] dispute [redacted] placed this account in our office on 07/27/2016, to collect a balance on their behalf of $ 1633.52.The statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute account.On 08/24/2016, we received a letter of dispute requesting proof of the balance owed and that we cease communicationConvergent Outsourcing ceased communication and requested validation of the balance on behalf of [redacted] from our client.On 08/25/2016, we received the information requested from our client, and mailed the documentation to [redacted] The account was then closed in our office and returned to our client, [redacted] on 08/25/2016.In response to this communication, the account is closed and no longer in our officeConvergent Outsourcing has not reported the above referenced account to the credit bureausWe will forward a copy of this communication and our response to our client.If [redacted] would like to send us a copy of the satisfactory letter referenced in this complaint we would be happy to forward the information to [redacted] in an attempt to help her resolve this matterAny documentation may be faxed attention to [redacted] or sent by email to [redacted] ***.If [redacted] has any further inquiries regarding this matter please have her contact [redacted] directly.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] credit disputeT-Mobile placed this accountin our office on 05/07/to collect a balance on their behalf.On 05/10/2016, Convergent Outsourcing, Incmailed a validation letter to the same address we haveon file.Convergent Outsourcing, Incdid attempt to contact Ms [redacted] at the telephone number (***) ***- [redacted] but we were unsuccessful in our efforts to reach her To date, this is the first communication we have received notifying us that Ms [redacted] disputes theaccount On 11/11/2016, this account was closed in our office and returned to our client, T-MobileWerequested our information be removed from the credit bureaus on 11/13/We do not own theaccount and therefore cannot guarantee resolutionIf Ms [redacted] has any further inquiries, pleasehave her contact T-Mobile directly We appreciate the opportunity to respond Respectfully, Mattie G***-***Compliance Representative

Please view the attached PDF file January 05,2017Revdex.comP.O.Box DuPont, WA 98327Re: Case ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas received your additional information and located the account in question.We appreciate Mrs[redacted] notifying us that we have reached the incorrect party.We have removed her address so she does not continue to receive mail for the incorrect party.Upon investigation of Mrs [redacted] 's complaint, we found that a fraud packet was mailed to her address in error.We apologize for the inconvenience this may have caused.In response to Mrs [redacted] 's request we have ceased communication in reference to this matter

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear [redacted] ***,? ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response?

Convergent Outsourcing, Inchas received Ms [redacted] 's additional informationWe are sorry to hear that Ms [redacted] has had difficulty finding resolution in this matterWe do not own the account and therefore we cannot guarantee resolutionIn an effort to assist Ms [redacted] in this matter, we have forwarded the additional information our office has received from the Revdex.com to our client for further reviewConvergent Outsourcing has closed this account in our office and returned it to our clientRespectfully,Sarah K***

Complaint: [redacted] I am rejecting this response because:I am requesting the original documentation from Household Finance and from Velocity which is a second party? It is not clear from the response that they are obtaining the original documentation that they say is the original debtor? These two document(s) need to be provided? I vaguely remember having a dispute with Velocity many many many years ago and I will look for those papers in order to file suit if need be? If they believe this is a legitimate debt, these documents should be easy for them to provide? Sincerely, [redacted]

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: [redacted] I am rejecting this response because:I have never received ANY notices from this company

Dear Mrs [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

***DOCUMENT ATTACHED [redacted] August 09,2016Revdex.comP.O.Box DuPont, WA [redacted] ? [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] complaint [redacted] placed this account in our office on 03/06/to collect a balance on their behalf.Upon investigation of this complaint we have reviewed the phone calls for this fileWe were able to identify the issues [redacted] has voiced in her complaint and thank her for notifying us of these concernsWe ensure the agents will be counselled, and apologize for any inconvenience this may have caused.In response to this communication, we have closed the account in our office and returned it to our client, [redacted] .We have added the phone numbers associated with this file to our "do not call"listIf [redacted] has any further inquiries regarding this matter, please have her contact [redacted] directly, and reference the [redacted] account number listed above.We appreciate the opportunity to respond.?

Convergent Outsourcing, Inchas investigated Mr***'s complaintConvergent Outsourcing only collects on balances placed in our office by our clientsWe do not attempt to scam consumers.To date this is the first communication we have received from Mr [redacted] indicating that he disputes the balanceUpon investigating Mr***'s complaint, I found that we did request information from the credit bureaus; however we did not reported a negative trade line on Mr.***'s credit.In response to Mr***'s complaint, we have closed the account from our office and returned it to our client.We regret any inconvenience we may have caused

Convergent Outsourcing, Inchas ? investigated ? this ? complaintConvergent Outsourcing has previously investigated a complaint received from the Consumer Financial Protection Bureau on01/27/2016.This appears to be the same complaint.In response to receiving this information our position remains the same.Please see attached response to the Consumer Financial Protection Bureau.Convergent Outsourcing Inc .has Investigated your complaintPalisades Collection.LLC placed this account In our office 09/26/to collect a balance on their behalfConvergent Outsourcing only collects on balances placed In our office by our clientsWe do not attempt to scam consumers, nor do we attempt to steal consumer's Identities.To date this Is the first communication we have received from you the account is believed to be fraudulentIn response to this informationwe are sorry to hear you may have been a victim of fraud.The account has been closed in our office and returned to our client Palisades Collection, LLC.We do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client ? tf you have any further Inquiries please contactPalisades Collection, LLC at (800) to ensure this matter Is resolved.We appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***