Convergent Outsourcing

Complaint: [redacted] I am rejecting this response because: ? I don't believe this is a valid response? I am following up with Comcast to get something in writing claiming that they passed this "debt" onto this company? Simply claiming that it was from Comcast and just as quickly dismissing it after escalating to Comcast without a reasonable response just feeds into the appearance that this is fraudulent.Sincerely, [redacted] ***

Please view the attached PDF file Convergent Outsourcing has received Mr [redacted] 's disputeComcast placed this account in our office 06/01/2016, to collect a balance on their behalfThis is first and only time this account has been placed with Convergent Outsourcing.On 06/06/2016,we mailed Mr [redacted] a validation notice that included his right to dispute the balanceTo date this is the first communication we have received on behalf of this account notifying us that Mr [redacted] disputes owing a balance and may have been a victim of fraud.In response to receiving this information we have closed the account in our office and returned it to our client, Comcast We have not reported the account to the credit bureausWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our client? If Mr [redacted] has any further inquiries please have him contact Comcast directly, referencing the Comcast account number listed above.We appreciate the opportunity to respond

To whom this may concern,Convergent has received and Investigated Mr.***'s complaintThis account was placed in our office on 08/13/2015, to collect $on behalf of our client [redacted] Services CorporationConvergent Outsourcing is a licensed collection agency and only collects on balances placed in our offices on behalf of our clients.We are not in the business of scamming consumers.On today's date 09/04/we received a call from Mr***, who at that time advised us of his dispute and requested proof of the debt owedThe account was placed in a dispute status and the collection activity has been suspended.In response to Mr***'s complaint the collection activity has been suspended and the account is in a cease communication statusWe do not own the account therefore cannot guarantee the outcomeIf Mr [redacted] has any further inquiries please have him contact [redacted] Services Corporation.We appreciate the opportunity to respond.Respectfully,? Sarah K***Compliance Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although I disagree with their timeline which states contact was made by me on only one occasion I wrote the business on occasions and provided them with proof of my disputes since this issue originated on June 9, To assure no further action in the future, I am attaching the last contract I had with Dish Network back in To make it abundantly clear to this collection agency that my contract expired in and thereafter this account was kept open only because I felt like it with no further obligation Their client owes me money! Sincerely, [redacted]

To Whom It May Concern,Convergent ? Outsourcing, Inchas investigated Mr***'s complaintPayPal, Incplaced this account in our office 04/17/2015, to collect a balance on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.To date this is the first communication we have received on this account from Mr***, indicating that he believed the balance to be fraudulent.In response to Mr***'s complaint, we have closed the account from our office and returned it to our clientWe do not own the account therefore we cannot guarantee resolutionIf Mr [redacted] has any further inquiries please have him contact PayPal's customer support,at 1-877-380-referencing the client account number listed above.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms***'s fraud dispute [redacted] placed this accountin our office on 10/15/to collect a balance of $on their behalf Convergent Outsourcing mailed a validation letter to the same address we have on file matchingwhat was provided in this communication received through the Revdex.comThis noticeincluded Ms [redacted] right to dispute the balanceTo date, this is the first communication we havereceived notifying us that Ms [redacted] disputes the account as fraud In response to receiving this information, we have closed the account in our office and returned it toour client, [redacted] We will request our information be removed from the credit bureausWe do notown the account and therefore cannot guarantee resolutionIf Ms [redacted] has any further inquiries,please have her contact [redacted] directly We appreciate the opportunity to respond Respectfully,Sarah K***Lead Compliance Representative

Dear [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

? The company made categorizations and assertions that I did make in their responseMy exact complaint is listed below ? Complaint Detail / Problem Complaint Type: Billing or Collection Issues Problem: I received a letter dated 12/28/from this company stating that I owed a debt if $1,from an Original creditor "first consumers national bank (FCNB)" I have never done any business with this companyI tried to called FCNB" (out of business)I performed my due diligence in investigating this issueThis debt is not mineI have no knowledge of FCNB The company failed to me my desired outcome: ? Desired Resolution / Outcome Desired Resolution: No further contact by the business Desired Outcome: No further contact by the business, delete my information from their databaseNo reporting to Credit reporting agency or others of informationComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have never received ANY notices from this company.?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will send th bank statements forthwith to the email address provided.Sincerely, [redacted]

Convergent Outsourcing has received Mr***'s complaintDirecTV placed this account in ouroffice on 12/02/to collect a balance of$on their behalfWe have mailed two validation notices to Mr***'s address on fileThese notices included Mr.***'s right to dispute the balance owedTo date, this is the first notification we have received onbehalf of this account notifying us, that Mr [redacted] disputes this account as fraud.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate information; we do not believe we have violated any laws.In response to this complaint, Convergent Outsourcing has closed this account in our office andreturned to our clientWe have requested that our infonnation for this account be removed from thecredit bureausMr [redacted] may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-[redacted] Ext ***We will forward a copy ofthis communication and our response to DirecTV in an effort to help Mr [redacted] find resolution.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received [redacted] dispute [redacted] placed this account in our office on 09/29/2015, to collect a balance on their behalfConvergent Outsourcing does not purchase debt we only collect on balances placed in our office by our clients.Convergent Outsourcing has mailed several validation notices to [redacted] at the address on [redacted] StreetThese notices included [redacted] 's right to dispute the balance owedTo date, this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes owing a balance.In response to receiving [redacted] communication from the Revdex.com, we have ceased communication and returned the account to our client, [redacted] .We do not own the account and therefore cannot guarantee resolution.If [redacted] has any further inquiries regarding this matter, please have her contact [redacted] directly.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received and investigated Ms [redacted] 's complaint.Upon investigation of this complaint, Convergent Outsourcing was unable to substantiate Ms[redacted] 's complaint that Convergent Outsourcing makes calls to her using fake names andpositions.Convergent Outsourcing was also unable to substantiate the claims that we have provided falseand misleading information or called a California number prior to eight am.Upon investigating this complaint, we called the phone number provided in this complaint of855·623·When calling this number we reached a Mr [redacted] who identified his company asG.C.SConvergent Outsourcing is not G.C.S nor do we have any affiliation with this company.Upon doing a Google search on the phone number 855-623-5290, it was also found that similarcases to Ms [redacted] 's have been reported online.With the information provided, we were able to locate an account placed in our office byDirecTV.In response to this communication, we have ceased communicationThe account with DirecTVhas been closed in our office and returned to our clientWe will request our information beremoved from the credit bureausIf Ms [redacted] has any further inquiries regarding this matterplease have her contact DirecTV directly.We appreciate the opportunity to respond.Respectfully,Sarah K***

Complaint: [redacted] I am rejecting this response because: An itemized bill is not REAL proof of a validation of debtUnder the FCRA, it is up to your company to provide a signatureHow were the final costs calculatedWhat was your method of verificationWhat did you send the credit bureau to verify that this account is accurateAre you authorized to collect on this debt?? Are you authorized to collect in my State?? So without further adieu, I'd like the original contract please and your validation process, or I'd like this account deleted from ALL major credit bureaus

To Whom It May ? Concern,Convergent Outsourcing, Inchas received Mr***'s inquiryComcast placed this account in our office 03/31/to collect a balance on of $on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.On 04/22/2016, Mr [redacted] spoke with an agent in our office and requested we send documentation of the balance owed on the account.The account was placedin a disputed status and the collection activity was suspendedOn 04/26/we requested documentation on Mr***'s behalf from our client Comcast.In responseto this communication, we have closedthe account in our office and returned it to our client,ComcastWe do not own the accountand therefore cannot guarantee a resolutionWe will forward a copy of this complaintand our response to our clientIf Mr [redacted] has any further inquiries, please have him contactComcast directly.We appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if this mean that they are removing this from my credit report for the time beingI did not see those words

Convergent Outsourcing has received Mr [redacted] 's complaint concerning the above referencedaccountJefferson Capital Systems, LLC placed this account in our office 01/ 19/ 2017, to collect abalance on their behalf.Mr [redacted] stated that he has not received the receipt for the payment he made on 02/ 14/ 2017.Our records show that the receipt was emailed to Mr [redacted] on 03/03/ It does not showhe has opened the email as of todayWe would suggest Mr [redacted] check his junk mail folderto see if it was routed there.Upon review of the call recordings for this account we were unable to substantiate Mr [redacted] 'scomplaint that he was hung up on.Convergent Outsourcing would like to apologize to Mr [redacted] for any inconvenience he mayhave experiencedOur Compliance department has requested a duplicate receipt to be mailed to Mr[redacted] 's at the address on this complaintThis account was closed with ConvergentOutsourcing on 02/ 14/and returned to our client as paid in f ullWe referred a copy of thecomplaint to Jefferson Capital Systems, LLC and they verified that they have reported to the creditbureaus that this account is now paid.Thank you for the opportunity to respond

Convergent Outsourcing, Inchas received [redacted] complaint [redacted] placed this account inour office 02/2512016, to collect a balance of $on their behalf On 06/24/2016, we received notification from [redacted] that the amount of $had been paid to themThe account was closed in our office and returned to our clientWe requested our information to be removed from the credit bureaus on 06/25/2016.On 07/12/2016, [redacted] called to see why the account was being reported to the credit bureaus.The agent obtained [redacted] social security number and placed her on hold.The call disconnected while [redacted] was on hold.We do not believe this was intentional however we do apologize for the ? inconvenience.In response to this communication, Convergent Outsourcing has not continued to report this account as unpaid to the credit bureausAttached is a letter of credit bureau deletion for [redacted] records.We appreciate the opportunity to respond

Dear Miss [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

January 18, 2017Revdex.comP.OBox DuPont, WA 98327Re: Complaint ID #: [redacted] Convergent Outsourcing account #: [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] complaint [redacted] placed this account in our office on 02/18/2015, to collect a balance of $on their behalf.There has been no payment made to Convergent Outsourcing or to [redacted] for this account since it was placed here on 02118/2015.On 01/13/2017,we received notification that [redacted] disputed this account with the credit bureausThe account was placed into a dispute status, collection efforts were suspended.In response to receiving [redacted] 's complaint, we have closed the account in our office and returned it to our client, [redacted] .We will request our information for this account be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf MsAllen has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond